Title: angelovic's Replies | WordPress.org

---

# angelovic

  [  ](https://wordpress.org/support/users/angelovic/)

 *   [Profile](https://wordpress.org/support/users/angelovic/)
 *   [Topics Started](https://wordpress.org/support/users/angelovic/topics/)
 *   [Replies Created](https://wordpress.org/support/users/angelovic/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/angelovic/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/angelovic/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/angelovic/engagements/)
 *   [Favorites](https://wordpress.org/support/users/angelovic/favorites/)

 Search replies:

## Forum Replies Created

Viewing 10 replies - 1 through 10 (of 10 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Slider, Gallery, and Carousel by MetaSlider - Image Slider, Video Slider] Failed update, Metaslider not working](https://wordpress.org/support/topic/failed-update-metaslider-not-working/)
 *  Thread Starter [angelovic](https://wordpress.org/support/users/angelovic/)
 * (@angelovic)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/failed-update-metaslider-not-working/#post-15086064)
 * Arreane,
 * Thanks so much for your responses. I have since discovered that others can see
   the photos, and I can see the photos when I use another browser. So this problem
   seems to be specific to my computer, on Chrome, and only for this website!
 * I have restarted chrome, restarted my computer, cleared my cache and cookies,
   but none of that has helped.
 * If you have any ideas, that would be great, but I understand now that this isn’t
   a WordPress issue.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Slider, Gallery, and Carousel by MetaSlider - Image Slider, Video Slider] Failed update, Metaslider not working](https://wordpress.org/support/topic/failed-update-metaslider-not-working/)
 *  Thread Starter [angelovic](https://wordpress.org/support/users/angelovic/)
 * (@angelovic)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/failed-update-metaslider-not-working/#post-15082630)
 * Question for you: Are you seeing the slideshow at the top of the homepage at 
   the link provided above?
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Slider, Gallery, and Carousel by MetaSlider - Image Slider, Video Slider] Failed update, Metaslider not working](https://wordpress.org/support/topic/failed-update-metaslider-not-working/)
 *  Thread Starter [angelovic](https://wordpress.org/support/users/angelovic/)
 * (@angelovic)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/failed-update-metaslider-not-working/#post-15078761)
 * Can I delete it from the c-panel file manager instead of using FTP?
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Slider, Gallery, and Carousel by MetaSlider - Image Slider, Video Slider] Failed update, Metaslider not working](https://wordpress.org/support/topic/failed-update-metaslider-not-working/)
 *  Thread Starter [angelovic](https://wordpress.org/support/users/angelovic/)
 * (@angelovic)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/failed-update-metaslider-not-working/#post-15078672)
 * Here is the message I received:
 * `Update failed: <!DOCTYPE html> <!-- This site is optimized with the Yoast SEO
   plugin v17.5 - https://yoast.com/wordpress/plugins/seo/ --> Page not found - 
   sw Service Solutions <!-- Admin only notice: this page does not show a meta description
   because it does not have one, either write it for this page specifically or go
   into the [SEO - Search Appearance] menu and set up a template. --> {"@context":"
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   display:none; } html { margin-top: 32px !important; } * html body { margin-top:
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   a.button, button, html input[type="button"], input[type="reset"], input[type="
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   respond input#submit.alt, .woocommerce a.button.alt, .woocommerce button.button.
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   none; -moz-box-shadow: none; box-shadow: none } .panel-layout .panel-row-style{
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   = 'customize-support', rcs = new RegExp('(^|\\s+)(no-)?'+cs+'(\\s+|$)'); request
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   and CORS (if the site is cross domain). b[c] += ( window.postMessage && request?'':'
   no-' ) + cs; }()); About WordPressAbout WordPressWordPress.orgDocumentationSupportFeedbacksw
   Service SolutionsDashboardThemesWidgetsMenusCustomize33 updates available00 Comments
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   <!-- #footer-widgets --> Copyright sw Service Solutions. Site by angelaangelovic.
   com <!-- #site-info --> A SiteOrigin Theme <!-- #colophon .site-footer --> <!--#
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 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[UpdraftPlus: WP Backup & Migration Plugin] The backup attempt has finished, apparently unsuccessfully](https://wordpress.org/support/topic/the-backup-attempt-has-finished-apparently-unsuccessfully-10/)
 *  Thread Starter [angelovic](https://wordpress.org/support/users/angelovic/)
 * (@angelovic)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/the-backup-attempt-has-finished-apparently-unsuccessfully-10/#post-12269697)
 * Thank you!
    I deleted, then re-added the google authorization and it seems to
   be working now.
 *   Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
   
   In reply to: [Help! Updated, now site doesn't work](https://wordpress.org/support/topic/updated-now-site-doesnt-work/)
 *  Thread Starter [angelovic](https://wordpress.org/support/users/angelovic/)
 * (@angelovic)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/updated-now-site-doesnt-work/#post-7312752)
 * Okay, following the instructions for manual update:
    Step 1: Replace WordPress
   files
 * “1. Get the latest WordPress zip (or tar.gz) file.”
 * Done
 * “2. Unpack the zip file that you downloaded.”
 * Done
 * “3. Deactivate plugins.”
 * Already did earlier by renaming folder “plugins.hold”
 * “4. Delete the old wp-includes and wp-admin directories on your web host (through
   your FTP or shell access).”
 * Done
 * “5. Using FTP or your shell access, upload the new wp-includes and wp-admin directories
   to your web host, in place of the previously deleted directories.”
 * Done
 * “6. Upload the individual files from the new wp-content folder to your existing
   wp-content folder, overwriting existing files. Do NOT delete your existing wp-
   content folder. Do NOT delete any files or folders in your existing wp-content
   directory (except for the one being overwritten by new files).”
 * Okay, question here. In my unzipped WP folder, the only “file” in there is “index.”
   There is also a plugin folder, and a themes folder. Do these instructions mean
   I only need to replace the index file? Or do I also replace the files in the 
   folders?
 * “7. Upload all new loose files from the root directory of the new version to 
   your existing wordpress root directory.”
 * I have no idea what #7 means.
 *   Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
   
   In reply to: [Help! Updated, now site doesn't work](https://wordpress.org/support/topic/updated-now-site-doesnt-work/)
 *  Thread Starter [angelovic](https://wordpress.org/support/users/angelovic/)
 * (@angelovic)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/updated-now-site-doesnt-work/#post-7312714)
 * Found it! 5.3.6
 *   Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
   
   In reply to: [Help! Updated, now site doesn't work](https://wordpress.org/support/topic/updated-now-site-doesnt-work/)
 *  Thread Starter [angelovic](https://wordpress.org/support/users/angelovic/)
 * (@angelovic)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/updated-now-site-doesnt-work/#post-7312713)
 * How do I find this out?
 *   Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
   
   In reply to: [Help! Updated, now site doesn't work](https://wordpress.org/support/topic/updated-now-site-doesnt-work/)
 *  Thread Starter [angelovic](https://wordpress.org/support/users/angelovic/)
 * (@angelovic)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/updated-now-site-doesnt-work/#post-7312702)
 * No, I get the same error when i try to go to the site:
    Fatal error: Cannot redeclare
   get_comments_popup_template() (previously declared in D:\Hosting\2572696\html\
   testsite\wp-includes\template.php:484) in D:\Hosting\2572696\html\testsite\wp-
   includes\deprecated.php on line 3699
 *   Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
   
   In reply to: [Help! Updated, now site doesn't work](https://wordpress.org/support/topic/updated-now-site-doesnt-work/)
 *  Thread Starter [angelovic](https://wordpress.org/support/users/angelovic/)
 * (@angelovic)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/updated-now-site-doesnt-work/#post-7312699)
 * Tara, thanks so much for your response.
 * I’m trying to follow the instructions for resetting the plugins folder in the
   link you provided.
    1. Via FTP or your host’s file manager, navigate to the wp-
   contents folder (directory)
 * Done.
 * 2. Via FTP or your host’s file manager, rename the folder “plugins” to “plugins.
   hold”
 * Done.
 * 3. Login to your WordPress administration plugins page (/wp-admin/plugins.php)–
   this will disable any plugin that is “missing”.
 * I’m getting stuck here. How do i get here? I tried [mysite].com/testsite/wp-admin/
   plugins.php and still get the error message.

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