Title: andystripe's Replies | WordPress.org --- # andystripe [ ](https://wordpress.org/support/users/andystripe/) * [Profile](https://wordpress.org/support/users/andystripe/) * [Topics Started](https://wordpress.org/support/users/andystripe/topics/) * [Replies Created](https://wordpress.org/support/users/andystripe/replies/) * [Reviews Written](https://wordpress.org/support/users/andystripe/reviews/) * [Topics Replied To](https://wordpress.org/support/users/andystripe/replied-to/) * [Engagements](https://wordpress.org/support/users/andystripe/engagements/) * [Favorites](https://wordpress.org/support/users/andystripe/favorites/) Search replies: ## Forum Replies Created Viewing 6 replies - 1 through 6 (of 6 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] New Order Reply](https://wordpress.org/support/topic/new-order-reply/) * Thread Starter [andystripe](https://wordpress.org/support/users/andystripe/) * (@andystripe) * [6 years, 6 months ago](https://wordpress.org/support/topic/new-order-reply/#post-12117446) * Yes with Dan advice I solved the issue * Ok Fernando, thanks * Andrea * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] New Order Reply](https://wordpress.org/support/topic/new-order-reply/) * Thread Starter [andystripe](https://wordpress.org/support/users/andystripe/) * (@andystripe) * [6 years, 6 months ago](https://wordpress.org/support/topic/new-order-reply/#post-12091967) * Hi Dan, * it is fine, I put a full name field instead of the first and last name just to reduce the number of the field in the page * Thanks again for your help * Andrea * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] New Order Reply](https://wordpress.org/support/topic/new-order-reply/) * Thread Starter [andystripe](https://wordpress.org/support/users/andystripe/) * (@andystripe) * [6 years, 6 months ago](https://wordpress.org/support/topic/new-order-reply/#post-12086409) * Hi Dan, * thank you very much with your advice I solved the issues!! * I’m using the plugin Check-out Fields Editor to personalise the check-out page and instead of the fields First and Last Name I was using the Full Name * Putting back in place First and Last name fields it is possible again answer directly to the customer reply to New Order Email * Thank again for your help! * Andrea * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] New Order Reply](https://wordpress.org/support/topic/new-order-reply/) * Thread Starter [andystripe](https://wordpress.org/support/users/andystripe/) * (@andystripe) * [6 years, 6 months ago](https://wordpress.org/support/topic/new-order-reply/#post-12082804) * Hi Dan, * I did the research for `woocommerce_email_headers` * 1) in the `wp-content/themes/YOURACTIVETHEME/functions.php` and nothing came up 2) in the `wp-content/plugin` and I found the code twice in woocommerce core plugin files * The first is in: plugin/woocommerce/includes/emails/class-wc-email.php The second is in: plugin/woocommerce/includes/class-wc-emails.php * I also report here System Status Report bellow, it might be useful * Thanks, Andrea * – – – ### WordPress Environment ### * WordPress address (URL): [https://www.rivieramayagroceries.com](https://www.rivieramayagroceries.com) Site address (URL): [https://www.rivieramayagroceries.com](https://www.rivieramayagroceries.com) WC Version: 3.7.1 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: 5.2.4 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – * ### Server Environment ### * Server Info: Apache PHP Version: 7.0.32 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 260 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.19.7 NSS/3.27.1 * SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 3.7.1 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 86.77MB Database Data Size: 68.52MB Database Index Size: 18.25MB wp_woocommerce_sessions: Data: 11.13MB + Index: 0.31MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 1.55MB + Index: 0.87MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 15.12MB + Index: 9.44MB + Engine MyISAM 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0.00MB + Engine MyISAM wp_wfconfig: Data: 1.78MB + Index: 0.02MB + Engine MyISAM wp_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wffilemods: Data: 1.86MB + Index: 0.37MB + Engine MyISAM wp_wfhits: Data: 0.09MB + Index: 0.01MB + Engine MyISAM wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wfknownfilelist: Data: 1.01MB + Index: 0.11MB + Engine MyISAM wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wflogins: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfstatus: Data: 0.11MB + Index: 0.05MB + Engine MyISAM wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine MyISAM wp_woocommerce_bundled_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (23) ### * AJAX Search for WooCommerce: by Damian Góra – 1.5.0 BackWPup: by Inpsyde GmbH– 3.6.10 Featured Products First for WooCommerce: by Prashant Baldha – 1.8 – Not tested with the active version of WooCommerce Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.9 Head, Footer and Post Injections: by Stefano Lissa – 3.1.3 Login Logout Register Menu: by Vinod Dalvi – 1.0 Minimum Order Amount for Woocommerce: by Dario Curasì – 1.5.0 – Not tested with the active version of WooCommerce Really Simple SSL: by Rogier Lankhorst Mark Wolters – 3.2.6 * Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.1 Simple Custom CSS: by John Regan Danny Van Kooten – 4.0.3 * Theme Customisations: by WooThemes – 1.0.0 Title Remover: by WPGurus – 1.2.1 User Switching: by John Blackbourn & contributors – 1.5.2 WooCommerce Better Usability: by Moises Heberle – 1.0.30 Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.6.1 WooCommerce Checkout Field Editor: by WooCommerce – 1.5.24 WooCommerce Print Invoice & Delivery Note: by Tyche Softwares – 4.5.3 WooCommerce Stripe Gateway: by WooCommerce – 4.3.0 WooCommerce Product Bundles: by SomewhereWarm– 5.13.2 WooCommerce: by Automattic – 3.7.1 Wordfence Security: by Wordfence – 7.4.0 Yoast SEO: by Team Yoast – 12.3 YITH Maintenance Mode: by YITHEMES – 1.3.3 * ### Inactive Plugins (4) ### * Accelerated Mobile Pages: by Ahmed Kaludi Mohammed Kaludi – 0.9.98.14 * After Sale Surveys: by Rymera Web Co – 1.1.2 – Not tested with the active version of WooCommerce Classic Editor: by WordPress Contributors – 1.5 Storefront Powerpack: by WooCommerce – 1.5.0 * ### Must Use Plugins (1) ### * Endurance Page Cache: by Mike Hansen – 1.6 * ### Settings ### * API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) composite (composite) external (external) grouped (grouped) simple( simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: ✔ * ### WC Pages ### * Shop base: #3999 – /groceries/ Cart: #4004 – /cart/ Checkout: #41 – /checkout/ My account: #42 – /my-account/ Terms and conditions: ❌ Page not set * ### Theme ### * Name: Storefront Version: 2.5.3 Author URL: [https://woocommerce.com/](https://woocommerce.com/) Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ * ### Templates ### * Overrides: – * ### Product Bundles ### * Database Version: 5.13.2 Template Overrides: – * ### Action Scheduler ### * Complete: 139 Oldest: 2019-10-01 15:56:46 +0000 Newest: 2019-10-25 09:22:33 +0000 * Pending: 0 Oldest: – Newest: – * Canceled: 0 Oldest: – Newest: – * In-progress: 0 Oldest: – Newest: – * Failed: 0 Oldest: – Newest: – * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] New Order Reply](https://wordpress.org/support/topic/new-order-reply/) * Thread Starter [andystripe](https://wordpress.org/support/users/andystripe/) * (@andystripe) * [6 years, 6 months ago](https://wordpress.org/support/topic/new-order-reply/#post-12080627) * Hi Dan, * thank you very much everything is super clear * This evening (EU time) I do what you explained and let you know * Thanks, Andrea * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] New Order Reply](https://wordpress.org/support/topic/new-order-reply/) * Thread Starter [andystripe](https://wordpress.org/support/users/andystripe/) * (@andystripe) * [6 years, 6 months ago](https://wordpress.org/support/topic/new-order-reply/#post-12077043) * Hi guys, * thank for your answers * I’m not using a SMTP plugin or mail delivery system, the only plugin that I installed that deliver email is “Abandoned Cart Lite for Woocommerce” * If I understood you suggest to download a plugin called Directory and search for “woocommerce_email_headers”? * Many thanks * Andrea Viewing 6 replies - 1 through 6 (of 6 total)