Title: Andy Cook's Replies | WordPress.org --- # Andy Cook [ ](https://wordpress.org/support/users/andygcook/) * [Profile](https://wordpress.org/support/users/andygcook/) * [Topics Started](https://wordpress.org/support/users/andygcook/topics/) * [Replies Created](https://wordpress.org/support/users/andygcook/replies/) * [Reviews Written](https://wordpress.org/support/users/andygcook/reviews/) * [Topics Replied To](https://wordpress.org/support/users/andygcook/replied-to/) * [Engagements](https://wordpress.org/support/users/andygcook/engagements/) * [Favorites](https://wordpress.org/support/users/andygcook/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 334 total) 1 [2](https://wordpress.org/support/users/andygcook/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/andygcook/replies/page/3/?output_format=md)… [21](https://wordpress.org/support/users/andygcook/replies/page/21/?output_format=md) [22](https://wordpress.org/support/users/andygcook/replies/page/22/?output_format=md) [23](https://wordpress.org/support/users/andygcook/replies/page/23/?output_format=md) [→](https://wordpress.org/support/users/andygcook/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[HubSpot Tracking Code for WordPress] not displaying since WP update](https://wordpress.org/support/topic/not-displaying-since-wp-update/) * Plugin Author [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [10 years, 11 months ago](https://wordpress.org/support/topic/not-displaying-since-wp-update/#post-6379706) * Hi Sean – * So sorry about the issues with the new version. Do you mind sending me an email directly with your website URL and I’ll take a look for you? * My email address agcook [at] hubspot [dot] com. * – Andy * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Popup worked once and hasn't worked since.](https://wordpress.org/support/topic/popup-worked-once-and-hasnt-worked-since/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years ago](https://wordpress.org/support/topic/popup-worked-once-and-hasnt-worked-since/#post-6166576) * Huh – that’s strange… do you mind emailing [support@leadin.com](https://wordpress.org/support/users/andygcook/replies/support@leadin.com?output_format=md) with your WordPress website URL so we can take a closer look? Also, it’d be super helpful if you can create an administrative WordPress Dashboard login for [support@leadin.com](https://wordpress.org/support/users/andygcook/replies/support@leadin.com?output_format=md) so we can take a closer look. Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] LeadIn Box won't close is user decides not to provide info](https://wordpress.org/support/topic/leadin-box-wont-close-is-user-decides-not-to-provide-info/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years ago](https://wordpress.org/support/topic/leadin-box-wont-close-is-user-decides-not-to-provide-info/#post-6176397) * That’s a big problem and I’m sorry for the issue. Do you mind telling me what browser the people who couldn’t close out of the popup are using? * Also, if you don’t mind creating [support@leadin.com](https://wordpress.org/support/users/andygcook/replies/support@leadin.com?output_format=md) and administrative WordPress login to your dashboard I can definitely take a deeper look at the issue here. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] LeadIn is not registering entry](https://wordpress.org/support/topic/leadin-is-not-registering-entry/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years ago](https://wordpress.org/support/topic/leadin-is-not-registering-entry/#post-5796801) * Just as a follow up – there was a bug in 3.1.8 which made it seem like the tables were dropped when in fact they actually weren’t. We’ve since fixed the bug in 3.1.9, so if you update you might find that all the data is actually there. Sorry every one for any heart attacks we might have caused – we’ve since removed the functionality that checks to see if your tables were dropped so that error shouldn’t show up again. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Activation Problem – Conflict with Mailpoet](https://wordpress.org/support/topic/activation-problem-conflict-with-mailpoet/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years ago](https://wordpress.org/support/topic/activation-problem-conflict-with-mailpoet/#post-6191325) * Hi Thomas – * Sorry about the issue. I think I figured out the problem here though. Somehow the “trunk” folder from SVN got added into the 3.1.9 folder, so Leadin existed inside of itself. If you read the last comment on this [thread](https://wordpress.org/support/topic/the-plugin-does-not-have-a-valid-header-1), WordPress doesn’t like unzipping a folder with the same name inside of itself. * I removed the double folder from version 3.1.9 so I think it should start working correctly again. If not, just let me know and I’ll keep debugging. * Thanks for reporting this issue so we could get to the bottom of it. * Cheers, – Andy * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Very Nice](https://wordpress.org/support/topic/very-nice-487/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years, 1 month ago](https://wordpress.org/support/topic/very-nice-487/#post-7957936) * Thanks for your review of Leadin! 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] CPU usage](https://wordpress.org/support/topic/cpu-usage-6/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years, 1 month ago](https://wordpress.org/support/topic/cpu-usage-6/#post-6076769) * Sorry for the issues. The GetResponse integration caused a few issues in older versions of the plugin because of conflicts with GetResponse libraries. It’s probably namespaced though now so it shouldn’t be causing any issues. * Is it possible for you to grab your PHP error logs and email them to [support@leadin.com](https://wordpress.org/support/users/andygcook/replies/support@leadin.com?output_format=md) so I can try to figure out why it is breaking your site? * As for the memory issue, we actually know Leadin is a bit of a resource hog, so we’ve been busily rewriting the entire plugin to start storing all your data on the cloud. In early tests we’ve seen 10x speed increases and you’ll have peace of mind knowing all your Leadin data is backed up regularly on our secure servers. * We haven’t written the GetResponse integration yet for the beta of the Cloud version. Once it’s ready though do you want me to ping you to invite you to the beta? * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Manage website leads? You NEED to install Lead-In](https://wordpress.org/support/topic/manage-website-leads-you-need-to-install-lead-in/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years, 1 month ago](https://wordpress.org/support/topic/manage-website-leads-you-need-to-install-lead-in/#post-7958366) * Thanks so much for the amazing review! And more importantly, thanks for sticking with us all the way from version 0.5.0 while we continuously improved the product based on your feedback. We really appreciate your support and encouragement. * Cheers to another great year together! 🍺 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] A few issues](https://wordpress.org/support/topic/a-few-issues-20/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years, 1 month ago](https://wordpress.org/support/topic/a-few-issues-20/#post-6083222) * Hmm – that’s strange. We’ve admittedly run into a lot of issues with multisite. Building a plugin like Leadin on that platform is challenging at times. * Would you be able to spin me up an administrative WordPress login to your multisite network so I can take a look at what’s going on here? Please use [support@leadin.com](https://wordpress.org/support/users/andygcook/replies/support@leadin.com?output_format=md) as the email so we’re sure to see it and we’ll go from there. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] LeadIn conflicting with wp-pointer-content](https://wordpress.org/support/topic/leadin-conflicting-with-wp-pointer-content/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years, 1 month ago](https://wordpress.org/support/topic/leadin-conflicting-with-wp-pointer-content/#post-6120395) * Sounds like there’s a bug with creating the flag to not show the pointer to setup your settings… * Do you mind emailing [support@leadin.com](https://wordpress.org/support/users/andygcook/replies/support@leadin.com?output_format=md) so we can take a closer look at this one? An administrative login to your WordPress dashboard would be ideal, but I’m also happy to hop on a screen share with you to try to diagnose what’s going on here. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Button visibility issue](https://wordpress.org/support/topic/button-visibility-issue/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years, 1 month ago](https://wordpress.org/support/topic/button-visibility-issue/#post-7962791) * That’s not good… Do you mind email [support@leadin.com](https://wordpress.org/support/users/andygcook/replies/support@leadin.com?output_format=md) with a link to your website so we can take a look for you? * Thanks for the nice review too – I’m hoping by fixing this bug we can get you up to 5-stars so I’d be keen to hear from you and get this one solved. * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Not seeing stats](https://wordpress.org/support/topic/not-seeing-stats/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years, 1 month ago](https://wordpress.org/support/topic/not-seeing-stats/#post-6126103) * Can you please post a link to your site or email [support@leadin.com](https://wordpress.org/support/users/andygcook/replies/support@leadin.com?output_format=md) so we can take a closer look? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Leadin causing wp admin pages to load extremely slow](https://wordpress.org/support/topic/leadin-causing-wp-admin-pages-to-load-extremely-slow/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years, 1 month ago](https://wordpress.org/support/topic/leadin-causing-wp-admin-pages-to-load-extremely-slow/#post-6142600) * @Virtality Marketing Solutions – Sorry about the issues… we’re looking into this in the current version. * In the meantime, our beta customers have seen the load times drop dramatically in the beta. If you want to test it out we’d love to have you aboard the Beta Team. Just shoot me an email if you’re interested – andy [at] leadin [dot] com. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] This is one handy plug-in](https://wordpress.org/support/topic/this-is-one-handy-plug-in/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years, 1 month ago](https://wordpress.org/support/topic/this-is-one-handy-plug-in/#post-7963624) * Thanks so much for the great review! We really appreciate it 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Can I removed the branding/Powered by leadin?](https://wordpress.org/support/topic/can-i-removed-the-brandingpowered-by-leadin/) * [Andy Cook](https://wordpress.org/support/users/andygcook/) * (@andygcook) * [11 years, 1 month ago](https://wordpress.org/support/topic/can-i-removed-the-brandingpowered-by-leadin/#post-5804366) * There’s no way to disable the powered by links right now in the plugin. But since we’re all friends here I wrote out some CSS code that will hide it 🙂 * ``` #leadin-subscribe-powered-by { display: none; } ``` Viewing 15 replies - 1 through 15 (of 334 total) 1 [2](https://wordpress.org/support/users/andygcook/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/andygcook/replies/page/3/?output_format=md)… [21](https://wordpress.org/support/users/andygcook/replies/page/21/?output_format=md) [22](https://wordpress.org/support/users/andygcook/replies/page/22/?output_format=md) [23](https://wordpress.org/support/users/andygcook/replies/page/23/?output_format=md) [→](https://wordpress.org/support/users/andygcook/replies/page/2/?output_format=md)