Title: John Anderson's Replies | WordPress.org --- # John Anderson [ ](https://wordpress.org/support/users/andersjp/) * [Profile](https://wordpress.org/support/users/andersjp/) * [Topics Started](https://wordpress.org/support/users/andersjp/topics/) * [Replies Created](https://wordpress.org/support/users/andersjp/replies/) * [Reviews Written](https://wordpress.org/support/users/andersjp/reviews/) * [Topics Replied To](https://wordpress.org/support/users/andersjp/replied-to/) * [Engagements](https://wordpress.org/support/users/andersjp/engagements/) * [Favorites](https://wordpress.org/support/users/andersjp/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/users/andersjp/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/andersjp/replies/page/2/?output_format=md) * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Inspiro] Lost front page after update](https://wordpress.org/support/topic/lost-front-page-after-update/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [2 years, 5 months ago](https://wordpress.org/support/topic/lost-front-page-after-update/#post-17218552) * Thanks for that. Very strange, none of the other demo content like menu’s and pages has appeared. Now says my homepage was published in 2016 when the site went live in 2021. * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Inspiro] Frontpage does not display on Chrome](https://wordpress.org/support/topic/frontpage-does-not-display-on-chrome/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [3 years, 7 months ago](https://wordpress.org/support/topic/frontpage-does-not-display-on-chrome/#post-16082779) * Thanks. * Checked the site address and both are http. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Link to products no longer work](https://wordpress.org/support/topic/link-to-products-no-longer-work/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [4 years, 11 months ago](https://wordpress.org/support/topic/link-to-products-no-longer-work/#post-14535884) * I have managed to resolve the issue. * by going into settings then permalink I then simply click on save and the links are working again. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Link to products no longer work](https://wordpress.org/support/topic/link-to-products-no-longer-work/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [4 years, 11 months ago](https://wordpress.org/support/topic/link-to-products-no-longer-work/#post-14535850) * Even using the view product option at the top of the page produces a page not found error. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Link to products no longer work](https://wordpress.org/support/topic/link-to-products-no-longer-work/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [4 years, 11 months ago](https://wordpress.org/support/topic/link-to-products-no-longer-work/#post-14535834) * an example, on the product page it give the perma link as: * [https://www.fizzcompetitions.com/product/philips-perfect-draft-machine-budweiser-bundle/](https://www.fizzcompetitions.com/product/philips-perfect-draft-machine-budweiser-bundle/) * but clicking on it gives a page not found message * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Dsiplay products in single column](https://wordpress.org/support/topic/dsiplay-products-in-single-column/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [5 years ago](https://wordpress.org/support/topic/dsiplay-products-in-single-column/#post-14328730) * Had to change the site so that it displays correctly. In the meantime I have a screen grab of how it displays on a mobile view. It shows it in two columns yet the shortcode is set up for 1 column only. * [https://www.fizzcompetitions.com/wp-content/uploads/2021/04/mobile-look.jpg](https://www.fizzcompetitions.com/wp-content/uploads/2021/04/mobile-look.jpg) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Dsiplay products in single column](https://wordpress.org/support/topic/dsiplay-products-in-single-column/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [5 years ago](https://wordpress.org/support/topic/dsiplay-products-in-single-column/#post-14323775) * It is on the front of the site * [https://www.fizzcompetitions.com](https://www.fizzcompetitions.com) * ``` ### WordPress Environment ### WordPress address (URL): https://www.fizzcompetitions.com Site address (URL): https://www.fizzcompetitions.com WC Version: 5.2.0 REST API Version: ✔ 5.2.0 WC Blocks Version: ✔ 4.9.1 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.1.5 Log Directory Writable: ✔ WP Version: 5.7.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache/2.4.41 (Unix) PHP Version: 7.2.33 PHP Post Max Size: 64 MB PHP Time Limit: 300 PHP Max Input Vars: 3000 cURL Version: 7.19.7 NSS/3.44 SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.48-MariaDB Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.2.0 WC Database Prefix: wp_ Total Database Size: 129.58MB Database Data Size: 97.72MB Database Index Size: 31.86MB wp_woocommerce_sessions: Data: 1.44MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.22MB + Index: 0.09MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 11.52MB + Index: 7.55MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 6.52MB + Index: 4.03MB + Engine InnoDB wp_adl_lp_templates: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_cartflows_ca_cart_abandonment: Data: 0.23MB + Index: 0.02MB + Engine InnoDB wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB wp_comments: Data: 1.52MB + Index: 0.77MB + Engine InnoDB wp_expm_hiiden_content: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_expm_maker: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_expm_maker_pages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_find_and_replace: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_grp_google_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 3.52MB + Index: 0.13MB + Engine InnoDB wp_postmeta: Data: 37.52MB + Index: 6.03MB + Engine InnoDB wp_posts: Data: 14.52MB + Index: 0.48MB + Engine InnoDB wp_sfa_abandoned_carts: Data: 0.23MB + Index: 0.00MB + Engine InnoDB wp_simple_history: Data: 1.36MB + Index: 0.38MB + Engine InnoDB wp_simple_history_contexts: Data: 5.02MB + Index: 3.69MB + Engine InnoDB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_usermeta: Data: 2.52MB + Index: 1.97MB + Engine InnoDB wp_users: Data: 0.13MB + Index: 0.14MB + Engine InnoDB wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_lottery_log: Data: 0.25MB + Index: 0.00MB + Engine InnoDB wp_wc_lottery_pn_log: Data: 0.25MB + Index: 0.00MB + Engine InnoDB wp_wc_lottery_pn_reserved: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.17MB + Index: 0.20MB + Engine InnoDB wp_wc_order_stats: Data: 0.09MB + Index: 0.08MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilemods: Data: 0.48MB + Index: 0.00MB + Engine InnoDB wp_wfhits: Data: 0.23MB + Index: 0.08MB + Engine InnoDB wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wflogins: Data: 0.50MB + Index: 0.14MB + Engine InnoDB wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yoast_indexable: Data: 1.52MB + Index: 0.63MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.50MB + Index: 0.23MB + Engine InnoDB ### Post Type Counts ### attachment: 361 custom_css: 2 customize_changeset: 27 elementor_library: 10 nav_menu_item: 30 oembed_cache: 38 page: 17 post: 9 product: 47 revision: 1137 shop_coupon: 130 shop_order: 1587 um_directory: 1 um_form: 3 user_registration: 1 vtmax-rule: 1 wp_block: 1 xlwcty_thankyou: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (37) ### SB Welcome Email Editor: by Sean Barton – 4.9.2 ManageWP - Worker: by GoDaddy – 4.9.8 Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 3.2.2 All-in-One WP Migration Unlimited Extension: by ServMask – 2.39 All-in-One WP Migration: by ServMask – 7.40 Buy one get one free PRO: by PI Websolution – 1.4.16 Disable WooCommerce Bloat: by ospiotr – 2.4.4 Elementor Pro: by Elementor.com – 3.2.1 Elementor: by Elementor.com – 3.1.4 Site Kit by Google: by Google – 1.30.0 HubSpot for WooCommerce: by MakeWebBetter – 1.0.8 HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 7.52.143 Nextend Social Login: by Nextendweb – 3.0.27 PowerPack Pro for Elementor: by Team IdeaBox - PowerPack Elements – 2.3.1 Paytriot Payment Gateway for Woocommerce: by Hassan Ali – 1.0.0 Really Simple SSL: by Really Simple Plugins – 4.0.13 Simple History: by Pär Thernström – 2.42.0 Trustpilot-reviews: by Trustpilot – 2.5.823 WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.1.1 SB Welcome Email Editor: by Sean Barton – 4.9.2 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.11 WooCommerce Blocks: by Automattic – 4.9.1 NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.14.0 WooCommerce Stripe Gateway: by WooCommerce – 5.1.0 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1 WooCommerce Lottery Pick Number: by wpgenie – 2.0.4 WooCommerce Lottery: by wpgenie – 2.0.3 WooCommerce: by Automattic – 5.2.1 StoreCustomizer: by Kaira – 2.2.9 Wordfence Assistant: by Wordfence – 1.0.7 Wordfence Security: by Wordfence – 7.5.2 Yoast SEO: by Team Yoast – 16.1.1 WP Mail SMTP: by WPForms – 2.7.0 WP Rollback: by Impress.org – 1.7.1 Smush: by WPMU DEV – 3.8.4 WP Super Cache: by Automattic – 1.7.2 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.8.5 ### Inactive Plugins (8) ### Buy one get one free: by PI Websolution – 1.9.6 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.6 FiboSearch - AJAX Search for WooCommerce: by Damian Góra – 1.9.0 Hotjar: by Hotjar – 1.0.9 Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.7.5 Product Time Countdown for WooCommerce: by ProWCPlugins – 1.4.8 WP-Cron Control: by Thorsten Ott Erick Hitter Automattic – 0.7.1 WP Crontrol: by John Blackbourn & crontributors – 1.10.0 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### ManageWP - Worker Loader: by GoDaddy – ### Settings ### API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) lottery (lottery) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: ❌ Page not set Basket: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: ❌ Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: #287 - /terms-and-conditions/ ### Theme ### Name: Varia Version: 1.6.0 Author URL: https://automattic.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 23,719 Oldest: 2021-03-15 20:20:39 +0000 Newest: 2021-04-15 17:02:28 +0100 Pending: 7 Oldest: -0001-11-30 00:00:00 +0000 Newest: 2021-04-16 01:14:41 +0100 ### Status report information ### Generated at: 2021-04-15 17:04:59 +01:00 ``` * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Hotel Galaxy] After theme update (Hotel Galaxy) – Frontpage content is gone](https://wordpress.org/support/topic/after-theme-update-hotel-galaxy-frontpage-content-is-gone/) * [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [5 years, 3 months ago](https://wordpress.org/support/topic/after-theme-update-hotel-galaxy-frontpage-content-is-gone/#post-13904603) * I am having the same issue. * All my footers have gone, text from the front page is gone. * Webdizer is installed but I still cant see all my previous work. * Are you seriously telling me I have to rebuild the site again? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Redux Framework] options not saving](https://wordpress.org/support/topic/options-not-saving-11/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [5 years, 9 months ago](https://wordpress.org/support/topic/options-not-saving-11/#post-13196015) * Hi * Its Version 4.1.7 URL is: [http://79.170.40.244/testjjs.co.uk/](http://79.170.40.244/testjjs.co.uk/) Theme is Escape Version 2.0 * No error messages. Just the little spinning item continually spins when I try to change the theme icon from Escape to my own one. * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Out of memory error](https://wordpress.org/support/topic/out-of-memory-error-24/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [5 years, 10 months ago](https://wordpress.org/support/topic/out-of-memory-error-24/#post-13069975) * Hi * Sorry I can’t as the error appears on every option tha is under WooCommerce. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Orders showing as on hold](https://wordpress.org/support/topic/orders-showing-as-on-hold/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [5 years, 11 months ago](https://wordpress.org/support/topic/orders-showing-as-on-hold/#post-12976889) * Thanks very much for your help, it is now working as expected. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Orders showing as on hold](https://wordpress.org/support/topic/orders-showing-as-on-hold/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [5 years, 11 months ago](https://wordpress.org/support/topic/orders-showing-as-on-hold/#post-12972599) * Thanks: * _ The screenshots they shared last has multiple personal details that are not redacted. Links removed._ - This reply was modified 5 years, 11 months ago by [Yui](https://wordpress.org/support/users/fierevere/). Reason: link removed * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Orders showing as on hold](https://wordpress.org/support/topic/orders-showing-as-on-hold/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [5 years, 11 months ago](https://wordpress.org/support/topic/orders-showing-as-on-hold/#post-12967726) * Thanks, I tried changing the setting to capture and the same happens. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Orders showing as on hold](https://wordpress.org/support/topic/orders-showing-as-on-hold/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [5 years, 11 months ago](https://wordpress.org/support/topic/orders-showing-as-on-hold/#post-12960963) * ``` ### WordPress Environment ### WordPress address (URL): http://79.170.44.111/jjsonlineescaperoom.com Site address (URL): http://79.170.44.111/jjsonlineescaperoom.com WC Version: 4.2.0 REST API Version: ✔ 1.0.8 WC Blocks Version: ✔ 2.5.16 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.2.3 Log Directory Writable: ✔ WP Version: 5.4.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: – Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache/2.4.41 (Unix) PHP Version: 7.2.28 PHP Post Max Size: 64 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.19.7 NSS/3.44 SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.27-MariaDB Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.2.0 WC Database Prefix: wp_ Total Database Size: 5.43MB Database Data Size: 3.83MB Database Index Size: 1.60MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_groups_capability: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_groups_group: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_groups_group_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_groups_user_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_groups_user_group: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 2.44MB + Index: 0.03MB + Engine InnoDB wp_postmeta: Data: 0.14MB + Index: 0.11MB + Engine InnoDB wp_posts: Data: 0.09MB + Index: 0.06MB + Engine InnoDB wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 32 booked_appointments: 38 customize_changeset: 15 nav_menu_item: 9 page: 13 post: 5 product: 4 revision: 15 room: 6 shop_order: 17 wpcf7_contact_form: 3 ### Security ### Secure connection (HTTPS): ❌ Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ✔ ### Active Plugins (13) ### Redux Framework: by Team Redux – 3.6.18 CMB2: by CMB2 team – 2.7.0 Contact Form 7: by Takayuki Miyoshi – 5.1.9 HandMade WooCommerce Order Status Control: by HandMade Connections – 1.3 – Installed version not tested with active version of WooCommerce 4.2.0 WPBakery Page Builder: by Michael M - WPBakery.com – 5.6 Restrict: by Restrict – 2.0.4 – Installed version not tested with active version of WooCommerce 4.2.0 Slider Revolution: by ThemePunch – 5.4.8.2 ThemeCube Core: by themecube – 2.0 WooCommerce: by Automattic – 4.2.0 WordPress Importer: by wordpressdotorg – 0.7 WP-Cron Control: by Thorsten Ott Erick Hitter Automattic – 0.7.1 WP Crontrol: by John Blackbourn & contributors – 1.8.5 Smush: by WPMU DEV – 3.6.3 ### Inactive Plugins (9) ### Akismet Anti-Spam: by Automattic – 4.1.6 Booked: by Boxy Studio – 2.2.6 Booked Add-On: Calendar Feeds: by Boxy Studio – 1.1.6 Booked Add-On: Front-End Agents: by Boxy Studio – 1.1.16 Booked Add-On: WooCommerce Payments: by Boxy Studio – 1.5.3 – Installed version not tested with active version of WooCommerce 4.2.0 Booster for WooCommerce: by Pluggabl LLC – 5.0.0 – Installed version not tested with active version of WooCommerce 4.2.0 Groups: by itthinx – 2.10.0 Hello Dolly: by Matt Mullenweg – 1.7.2 Jetpack by WordPress.com: by Automattic – 8.6.1 ### Settings ### API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #490 - /shop/ Basket: #491 - /cart/ Checkout: #492 - /checkout/ My account: #493 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Escape Version: 2.0 Author URL: https://themeforest.net/user/themecube Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: escape/woocommerce/archive-product.php escape/woocommerce/cart/cart-empty.php escape/woocommerce/cart/cart.php version 3.5.0 is out of date. The core version is 3.8.0 escape/woocommerce/cart/proceed-to-checkout-button.php escape/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0 escape/woocommerce/checkout/form-billing.php version 3.0.9 is out of date. The core version is 3.6.0 escape/woocommerce/checkout/form-checkout.php escape/woocommerce/checkout/form-coupon.php escape/woocommerce/checkout/payment.php escape/woocommerce/content-product.php version 3.4.0 is out of date. The core version is 3.6.0 escape/woocommerce/content-single-product.php version 3.4.0 is out of date. The core version is 3.6.0 escape/woocommerce/loop/loop-start.php escape/woocommerce/myaccount/form-edit-account.php escape/woocommerce/myaccount/form-login.php version 3.5.0 is out of date. The core version is 4.1.0 escape/woocommerce/myaccount/form-lost-password.php escape/woocommerce/myaccount/my-account.php escape/woocommerce/myaccount/my-address.php escape/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0 escape/woocommerce/order/order-details-customer.php escape/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0 escape/woocommerce/single-product-reviews.php version 3.5.0 is out of date. The core version is 3.6.0 Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Pending: 25 Oldest: 2020-06-07 15:41:13 +0100 Newest: 2020-06-09 14:17:47 +0100 ``` * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Hotel Galaxy] Address/Reservation Line not showing on mobile](https://wordpress.org/support/topic/address-reservation-line-not-showing-on-mobile/) * Thread Starter [John Anderson](https://wordpress.org/support/users/andersjp/) * (@andersjp) * [7 years, 2 months ago](https://wordpress.org/support/topic/address-reservation-line-not-showing-on-mobile/#post-11241448) * That works brilliantly. * thank you. Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/users/andersjp/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/andersjp/replies/page/2/?output_format=md)