Title: amistry's Replies | WordPress.org --- # amistry [ ](https://wordpress.org/support/users/amistry/) * [Profile](https://wordpress.org/support/users/amistry/) * [Topics Started](https://wordpress.org/support/users/amistry/topics/) * [Replies Created](https://wordpress.org/support/users/amistry/replies/) * [Reviews Written](https://wordpress.org/support/users/amistry/reviews/) * [Topics Replied To](https://wordpress.org/support/users/amistry/replied-to/) * [Engagements](https://wordpress.org/support/users/amistry/engagements/) * [Favorites](https://wordpress.org/support/users/amistry/favorites/) Search replies: ## Forum Replies Created Viewing 11 replies - 1 through 11 (of 11 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Yotpo: Product & Photo Reviews for WooCommerce] Update to Ver 1.7.4 Crashes Site](https://wordpress.org/support/topic/update-to-ver-1-7-4-crashes-site/) * [amistry](https://wordpress.org/support/users/amistry/) * (@amistry) * [2 years, 5 months ago](https://wordpress.org/support/topic/update-to-ver-1-7-4-crashes-site/#post-17386516) * we also experienced the same issue * > [View post on imgur.com](https://imgur.com/tO7W5lk) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Advanced Shipment Tracking for WooCommerce] Shipment Tracking Not Displayed in Order Complete Emails](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/) * Thread Starter [amistry](https://wordpress.org/support/users/amistry/) * (@amistry) * [3 years, 2 months ago](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/page/2/#post-16737886) * [@gaurav1092](https://wordpress.org/support/users/gaurav1092/) this setting was already enabled. See below the configuration that has been present for a long time * > [View post on imgur.com](https://imgur.com/a/ePMzhwR) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Advanced Shipment Tracking for WooCommerce] Shipment Tracking Not Displayed in Order Complete Emails](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/) * Thread Starter [amistry](https://wordpress.org/support/users/amistry/) * (@amistry) * [3 years, 2 months ago](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/page/2/#post-16737479) * [@gaurav1092](https://wordpress.org/support/users/gaurav1092/) we are using * Advanced Shipment Tracking for WooCommerce Version 3.5.3 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Advanced Shipment Tracking for WooCommerce] Shipment Tracking Not Displayed in Order Complete Emails](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/) * Thread Starter [amistry](https://wordpress.org/support/users/amistry/) * (@amistry) * [3 years, 2 months ago](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/#post-16733278) * [@gaurav1092](https://wordpress.org/support/users/gaurav1092/) I also do see the **customer-completed-order.php** file in the plugins/woo-advanced-shipment- tracking/templates/emails folder * > [View post on imgur.com](https://imgur.com/a/O9mCSqa) - This reply was modified 3 years, 2 months ago by [amistry](https://wordpress.org/support/users/amistry/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Advanced Shipment Tracking for WooCommerce] Shipment Tracking Not Displayed in Order Complete Emails](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/) * Thread Starter [amistry](https://wordpress.org/support/users/amistry/) * (@amistry) * [3 years, 2 months ago](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/#post-16733264) * [@gaurav1092](https://wordpress.org/support/users/gaurav1092/) I checked my theme and child theme and we do not have Shipped(Completed) order status email template specified there so we are not overwriting it. It is only present in the plugins/ woocommerce folder. I attach the version I found in the woocommerce plugins folder. * any other ideas why the tracking is not displaying in the completed email? * > [View post on imgur.com](https://imgur.com/a/IBCANNa) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Advanced Shipment Tracking for WooCommerce] Shipment Tracking Not Displayed in Order Complete Emails](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/) * Thread Starter [amistry](https://wordpress.org/support/users/amistry/) * (@amistry) * [3 years, 2 months ago](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/#post-16718678) * can you give me instructions on where I can check this please? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Advanced Shipment Tracking for WooCommerce] Shipment Tracking Not Displayed in Order Complete Emails](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/) * Thread Starter [amistry](https://wordpress.org/support/users/amistry/) * (@amistry) * [3 years, 2 months ago](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/#post-16718575) * Sure here is the email * > [View post on imgur.com](https://imgur.com/a/mkk4tak) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Advanced Shipment Tracking for WooCommerce] Shipment Tracking Not Displayed in Order Complete Emails](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/) * Thread Starter [amistry](https://wordpress.org/support/users/amistry/) * (@amistry) * [3 years, 2 months ago](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/#post-16712624) * As I mentioned in one of my previous comments we tried this already. * “We also tried just using the WooCommerce UI and adding the order tracking manually to the order.” * We can see on the order detail page that the shipment tracking is populated in the “shipment tracking” section and also we can see on the orders list page that the Shipment Tracking column is populated. In the `wp_postmeta` table we can also see order number has tracking details too. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Advanced Shipment Tracking for WooCommerce] Shipment Tracking Not Displayed in Order Complete Emails](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/) * Thread Starter [amistry](https://wordpress.org/support/users/amistry/) * (@amistry) * [3 years, 2 months ago](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/#post-16709938) * No we do not. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Advanced Shipment Tracking for WooCommerce] Shipment Tracking Not Displayed in Order Complete Emails](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/) * Thread Starter [amistry](https://wordpress.org/support/users/amistry/) * (@amistry) * [3 years, 2 months ago](https://wordpress.org/support/topic/shipment-tracking-not-displayed-in-order-complete-emails/#post-16709771) * Hi [@zorem](https://wordpress.org/support/users/zorem/)…we have an integration with our warehouse which calls your API as per the documentation here: [https://docs.zorem.com/docs/ast-free/add-tracking-to-orders/shipment-tracking-api/](https://docs.zorem.com/docs/ast-free/add-tracking-to-orders/shipment-tracking-api/) * We verified this was working by checking the order meta table was being updated successfully and it was. * We also tried just using the WooCommerce UI and adding the order tracking manually to the order. * But in both instances we send the standard order complete WooCommerce email and the tracking information is not displayed. * I know this was working last year but checking recently something seems to have changed meaning the tracking is no longer showing in the order complete emails. * Is there some WooCommerce templates or something that I can check or any other ideas? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Business Worldpay Gateway for Woocommerce] Documentation Page](https://wordpress.org/support/topic/documentation-page/) * [amistry](https://wordpress.org/support/users/amistry/) * (@amistry) * [8 years, 3 months ago](https://wordpress.org/support/topic/documentation-page/#post-10143526) * I have the same issue too? Anyone got a solution to this? Viewing 11 replies - 1 through 11 (of 11 total)