alezajic
Forum Replies Created
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Forum: Plugins
In reply to: [Product SKU Generator for WooCommerce] Generate MpNHi there @alexsina,
Thank you for taking the time to contact us!
As I can see this has been already forwarded by one of our support colleagues as a feature suggestion and at this time it was not implemented as the plugin was not updated in the meantime. I will pass this along once more to the team as a feature suggestion, however, I am not able to make any promises regarding its implementation or the timeframe, hope that you understand.
Since the plugin does not have the option to automatically match the SKU generated to the specified field in the Google Product Feed you can still try to manually do this instead as my colleague Pit suggested previously.
Is there anything else I can help you with?
Best regards,
Forum: Plugins
In reply to: [ManageWP Worker] Error message – Invalid site connection specifiedHello Deblyn,
Since this issue is a bit specific and would require a bit more investigation can you open up a support ticket directly from your ManageWP account so that someone from the support team can take a look a this a bit further?
You should just elaborate on the issue within the ticket and possibly include a screenshot of the error you are receiving.
Cheers,
Forum: Plugins
In reply to: [ManageWP Worker] Please make me happy.Hello @koningser
Thank you for reaching out.
We are actually prioritizing emails with the password reset from our end and always make sure that those get answered first. We understand the importance of not being able to access your account and hence we, as a team, decided that these emails get answered first.
Since you mentioned the content of the email here I was able to filter it a bit and locate it in our system.From the looks of it, in the latest email from your end, my colleague Sara replied with the information on how to proceed with the password reset on the same day that you contacted us.
If you are not able to locate it in your inbox can you try to check out your spam folder and if the reply ended up there since this should be the most likely cause. I would advise doing the same when you attempt to do a password reset for your ManageWP account.
The support staff, my self included, do not prioritize customers based on the number of websites that they have added to their account and I am sorry that this time around it seemed like so from your end.
Hope that you are able to find the email in your spam folder for the password reset and, if not, could you contact us once more from the following contact form – https://managewp.com/contact
I hope that this time around the password reset will go through.
Forum: Plugins
In reply to: [ManageWP Worker] Most Intrusive Plugin EverHello,
The Worker plugin comes pre-installed on the Managed WordPress hosting plan on GoDaddy and hence it cannot be removed since it comes built into this specific hosting plan.
In general, it should not have any issues with payment processors or WooCommerce so I would recommend that you try to clear out any cache that you may be using and temporarily disable any other plugin except for WooCommerce to troubleshoot this issue.
If you hide the plugin as mentioned in the article you included it will still work in the background. The plugin remains active even though it isn’t visible in the list.
Best regards,
Forum: Reviews
In reply to: [ManageWP Worker] Severe Delays in support & can’t loginHi there,
We are actually experiencing a larger influx of tickets than usual and that is why the replies were rolling out a bit slower than it would be ideal. Since we are working on all of the tickets chronologically as soon as we get to your ticket we will get back to you. Thank you for your patience and understanding.