Title: Ai Roux's Replies | WordPress.org --- # Ai Roux [ ](https://wordpress.org/support/users/airoux/) * [Profile](https://wordpress.org/support/users/airoux/) * [Topics Started](https://wordpress.org/support/users/airoux/topics/) * [Replies Created](https://wordpress.org/support/users/airoux/replies/) * [Reviews Written](https://wordpress.org/support/users/airoux/reviews/) * [Topics Replied To](https://wordpress.org/support/users/airoux/replied-to/) * [Engagements](https://wordpress.org/support/users/airoux/engagements/) * [Favorites](https://wordpress.org/support/users/airoux/favorites/) Search replies: ## Forum Replies Created Viewing 6 replies - 1 through 6 (of 6 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Subscribers deleted without reason](https://wordpress.org/support/topic/subscribers-deleted-without-reason/) * Thread Starter [Ai Roux](https://wordpress.org/support/users/airoux/) * (@airoux) * [2 years, 6 months ago](https://wordpress.org/support/topic/subscribers-deleted-without-reason/#post-17183407) * It happened again this night… * Yesterday evening, I had all my imported subscribers and now they are all deleted, independantly they had clicked links or open the newsletter. * Looks like I’ll have to import them each time the automatic summary will be send… Well, makes loose the automatic way 🙁 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Subscribers deleted without reason](https://wordpress.org/support/topic/subscribers-deleted-without-reason/) * Thread Starter [Ai Roux](https://wordpress.org/support/users/airoux/) * (@airoux) * [2 years, 6 months ago](https://wordpress.org/support/topic/subscribers-deleted-without-reason/#post-17170610) * It happens again, so I opened a ticket in MailPoet support: * > Hello > All the users I import in mailpoet are deleted after a few days, even > if they recieve the newsletter and don’t unsubscribe.Related conversation: > [https://wordpress.org/support/topic/subscribers-deleted-without-reason/](https://wordpress.org/support/topic/subscribers-deleted-without-reason/) > You can see a partial view of the stats of my last newsletter @ [https://www.airoux.fr/wp-content/uploads/2023/11/Capture.png](https://www.airoux.fr/wp-content/uploads/2023/11/Capture.png) * Note: the subscribers are totally deleted from the wp_mailpoet_subscribers table. - This reply was modified 2 years, 6 months ago by [Ai Roux](https://wordpress.org/support/users/airoux/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Subscribers deleted without reason](https://wordpress.org/support/topic/subscribers-deleted-without-reason/) * Thread Starter [Ai Roux](https://wordpress.org/support/users/airoux/) * (@airoux) * [2 years, 6 months ago](https://wordpress.org/support/topic/subscribers-deleted-without-reason/#post-17158805) * Thanks for your answer. * The subscribers I added totally disappear from the list, the unsubscribed list just contains pple emails who register and unsubscribe before the import. * And the setting “_Stop sendinf to inactive subscribers_” is enabled with a delay of 6 months, and I imported users a few days before. And even subscribers having read the newsletter and/or click a link inside was removed. * I think the trouble is that the **confirmed_at** field was empty in the **wp_mailpoet_subscribers** table, I’d forced its value to an arbitrary date (the import date), wait and see… * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Subscribers deleted without reason](https://wordpress.org/support/topic/subscribers-deleted-without-reason/) * Thread Starter [Ai Roux](https://wordpress.org/support/users/airoux/) * (@airoux) * [2 years, 6 months ago](https://wordpress.org/support/topic/subscribers-deleted-without-reason/#post-17149027) * It happens again. * This time, it was with an article notification, planned on each saturday. * I added my subscribers on friday, everything was ok, and today I see they are all unsubscribed. * 3.8% of clicks, 50% of opened, none with error, no manual unsubscribption… ** WTF ?** * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] You have an older version of the Premium plugin. The features have been disabled](https://wordpress.org/support/topic/ou-have-an-older-version-of-the-premium-plugin-the-features-have-been-disabled/) * [Ai Roux](https://wordpress.org/support/users/airoux/) * (@airoux) * [2 years, 6 months ago](https://wordpress.org/support/topic/ou-have-an-older-version-of-the-premium-plugin-the-features-have-been-disabled/#post-17149010) * [@danielinhou](https://wordpress.org/support/users/danielinhou/) * > Please update to that version and the issue should be fixed for you. Thanks > for your patience! * Yep, it worked, thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] You have an older version of the Premium plugin. The features have been disabled](https://wordpress.org/support/topic/ou-have-an-older-version-of-the-premium-plugin-the-features-have-been-disabled/) * [Ai Roux](https://wordpress.org/support/users/airoux/) * (@airoux) * [2 years, 6 months ago](https://wordpress.org/support/topic/ou-have-an-older-version-of-the-premium-plugin-the-features-have-been-disabled/#post-17148577) * Same problem. So it doesn’t come from my WP 🙂 Quite a good news. Viewing 6 replies - 1 through 6 (of 6 total)