Title: aeofitwp's Replies | WordPress.org

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# aeofitwp

  [  ](https://wordpress.org/support/users/aeofitwp/)

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## Forum Replies Created

Viewing 2 replies - 1 through 2 (of 2 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Tickets not getting created on new installation](https://wordpress.org/support/topic/tickets-not-getting-created-on-new-installation/)
 *  Thread Starter [aeofitwp](https://wordpress.org/support/users/aeofitwp/)
 * (@aeofitwp)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/tickets-not-getting-created-on-new-installation/#post-13714095)
 * Hi [@yeisonbp](https://wordpress.org/support/users/yeisonbp/),
 * It looks like the cycle of disabling and enabling the mandatory check for Ticket
   Type has worked. Now I am able to create tickets even with the flag enabled.
 * It seems the issue is resolved.
 * Thanks a lot for your help.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Tickets not getting created on new installation](https://wordpress.org/support/topic/tickets-not-getting-created-on-new-installation/)
 *  Thread Starter [aeofitwp](https://wordpress.org/support/users/aeofitwp/)
 * (@aeofitwp)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/tickets-not-getting-created-on-new-installation/#post-13714061)
 * Hi [@yeisonbp](https://wordpress.org/support/users/yeisonbp/),
 * After I submitted this topic, I found a thread on the forum that outlines a similar
   issue, linked below:
 * [https://wordpress.org/support/topic/enabling-ticket-types-or-departments-prevents-new-ticket-submission/](https://wordpress.org/support/topic/enabling-ticket-types-or-departments-prevents-new-ticket-submission/)
 * I followed the troubleshooting mentioned by the OP, which is to disable the mandatory
   check for the Ticket Type field. After this, I could successfully create tickets.
   You would have also checked after I made this change, and hence your ticket was
   created successfully.
 * I have reverted the change for now, if you would like to check again. I would
   want to preferably keep the mandatory check enabled.
 * Request you to check once more, and let me know your thoughts.

Viewing 2 replies - 1 through 2 (of 2 total)