Title: WilloftheD's Replies | WordPress.org --- # WilloftheD [ ](https://wordpress.org/support/users/abzlevelup/) * [Profile](https://wordpress.org/support/users/abzlevelup/) * [Topics Started](https://wordpress.org/support/users/abzlevelup/topics/) * [Replies Created](https://wordpress.org/support/users/abzlevelup/replies/) * [Reviews Written](https://wordpress.org/support/users/abzlevelup/reviews/) * [Topics Replied To](https://wordpress.org/support/users/abzlevelup/replied-to/) * [Engagements](https://wordpress.org/support/users/abzlevelup/engagements/) * [Favorites](https://wordpress.org/support/users/abzlevelup/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 2,916 total) 1 [2](https://wordpress.org/support/users/abzlevelup/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/abzlevelup/replies/page/3/?output_format=md)… [193](https://wordpress.org/support/users/abzlevelup/replies/page/193/?output_format=md) [194](https://wordpress.org/support/users/abzlevelup/replies/page/194/?output_format=md) [195](https://wordpress.org/support/users/abzlevelup/replies/page/195/?output_format=md) [→](https://wordpress.org/support/users/abzlevelup/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Event Tickets and Registration] Incompatibility with WordPress 6.9](https://wordpress.org/support/topic/incompatibility-with-wordpress-6-9/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [5 months, 1 week ago](https://wordpress.org/support/topic/incompatibility-with-wordpress-6-9/#post-18741489) * Hi [@echappee06](https://wordpress.org/support/users/echappee06/), we released a [compatibility fix Event Tickets: version 5.27.1 for WordPress 6.9](https://theeventscalendar.com/release-notes/event-tickets-5-27-1/), please let us know if that fixes the issue here. Please do keep us posted. * Have a great day! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[The Events Calendar] event sharing block unwanted html](https://wordpress.org/support/topic/event-sharing-block-unwanted-html/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [6 months, 1 week ago](https://wordpress.org/support/topic/event-sharing-block-unwanted-html/#post-18704854) * One quick reminder as well, to not share any credentials in .org forum for us to follow the guidelines, regardless it is for a staging site. Thank you so much and have a great week ahead. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Event Tickets and Registration] Conflict with WooCommerce Subscriptions](https://wordpress.org/support/topic/conflict-with-woocommerce-subscriptions-11/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [7 months ago](https://wordpress.org/support/topic/conflict-with-woocommerce-subscriptions-11/#post-18671639) * Hi Jory, thanks for flagging this. Since this involves a **premium subscription** with one our Pro Plugins, we can’t dig into the details here on the public .org forum ([guidelines](https://wordpress.org/support/guidelines/)). **The good news**: one of our support is **already on your ticket** and this is already shared with our Dev Team — actively investigating a fix. We know this is important and potentially blocking, rest assured that it’s now on our radar. * For continuity, please keep an eye on your inbox and continue the conversation in the help desk thread. I’ll close this thread as well. We’ll follow up there with updates and next steps as we make progress. * Thank you so much. Appreciate your patience here, and for sharing this with our team ahead. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[The Events Calendar] Plugin Stuck in WordPress Playground](https://wordpress.org/support/topic/the-events-calendar-36/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [10 months, 1 week ago](https://wordpress.org/support/topic/the-events-calendar-36/#post-18537908) * Hi [@jyoti197](https://wordpress.org/support/users/jyoti197/), took some time on this to do some digging and lets see what we can do here. It seems like the issue is within the network, AFAIK playground grabs the IP before it initializes. And it is related to how WordPress Playground handles the SQLite integration behind the scenes. Playground preloads SQLite for its internal database, and some plugins, like The Events Calendar — may also reference or load SQLite-related classes, leading to a conflict when both try to declare the same class. * ```wp-block-code Fatal error: Cannot declare class Playground_SQLite_Integration_Loader, because the name is already in use in /internal/shared/preload/0-sqlite.php on line 30 ``` * That being said, as a workaround for this error for now, try running the **Playground with PHP version 7.4 instead of 8.2**. This tends to bypass the SQLite preload and should let you activate The Events Calendar without the fatal crash. * ```wp-block-code "preferredVersions": { "php": "7.4", "wp": "latest"} ``` * Let us know if that works for you. Have a great day. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[The Events Calendar] Unreliable, terrible support](https://wordpress.org/support/topic/unreliable-terrible-support/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [1 year ago](https://wordpress.org/support/topic/unreliable-terrible-support/#post-18455570) * Hi [@zaskarelli](https://wordpress.org/support/users/zaskarelli/), sorry to hear about your experience, and we appreciate you taking the time to share it with us. I do understand that not every setup needs all the features we offer. We’re always trying to improve and make things more helpful and optimized to needs. * **I’d be keen to figure things out with you, could you please share your support ticket ID**? I’d like to take a closer look at what happened. Since we can’t converse more about the Pro/Premium stuff on this forum, for us to follow guidelines. Looking forward to hearing from you.Thank you again for your feedback, it truly helps us do better. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[The Events Calendar] Disable the REST API for non-logged in users](https://wordpress.org/support/topic/disable-the-rest-api-for-non-logged-in-users/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [1 year ago](https://wordpress.org/support/topic/disable-the-rest-api-for-non-logged-in-users/#post-18437552) * [@valentinanamorphik](https://wordpress.org/support/users/valentinanamorphik/) can you try something specific to the endpoint like this ⬇️ * ```wp-block-code add_filter( 'rest_authentication_errors', function( $result ) { if ( ! is_user_logged_in() ) { $current_route = isset( $_SERVER['REQUEST_URI'] ) ? sanitize_text_field( wp_unslash( $_SERVER['REQUEST_URI'] ) ) : ''; if ( strpos( $current_route, '/tribe/events/v1/' ) !== false ) { return $result; } return new WP_Error( 'rest_cannot_access', __( 'Only authenticated users can access the REST API.' ), array( 'status' => rest_authorization_required_code() ) ); } return $result;}, 99 ); ``` * Have a great weekend! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[The Events Calendar] Failed to locate this occurrence in the set of occurrences for this day](https://wordpress.org/support/topic/failed-to-locate-this-occurrence-in-the-set-of-occurrences-for-this-day/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [1 year, 1 month ago](https://wordpress.org/support/topic/failed-to-locate-this-occurrence-in-the-set-of-occurrences-for-this-day/#post-18406206) * Hi [@peter8nss](https://wordpress.org/support/users/peter8nss/) [@shorelee](https://wordpress.org/support/users/shorelee/), appreciate you guys for bringing this to our attention. * I’ve been able to replicate the issue on my end as well. This does produce excessive error logs. I’ve already reported the issue internally and shared my findings with the team. We’re currently working on a fix and will keep everyone updated as soon as it’s released. We really appreciate your patience in the meantime! * Please note that this issue pertains specifically to the **Pro/Premium** plugin. To help us track it more efficiently and stay aligned with the .org Forum Guidelines, although I already logged this, we kindly ask that you also create a ticket to [helpdesk](https://theeventscalendar.com/support/) for us to update you accordingly or you can follow our release notes [here](https://theeventscalendar.com/category/release-notes/). Thank you so much. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Event Tickets and Registration] Becoming poorer with every release](https://wordpress.org/support/topic/becoming-poorer-with-every-release/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [1 year, 1 month ago](https://wordpress.org/support/topic/becoming-poorer-with-every-release/#post-18395113) * Thank you so much for taking the time to leave such a thoughtful review. It’s clear you’ve had a long history with our plugin, and I completely understand how frustrating it can be when something you’ve relied on starts to fall short. * We truly hear you, especially your concerns about update stability and long-requested features like tickets for recurring events. Reliability is a top focus for us, and we’re working hard to make improvements with every release. * Your feedback means a lot and plays a big role in helping us improve. We truly value your honesty, and we’re committed to making things better, we’d love the chance to earn back trust over time. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[The Events Calendar] Extremely unreliable](https://wordpress.org/support/topic/extremely-unreliable/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [1 year, 1 month ago](https://wordpress.org/support/topic/extremely-unreliable/#post-18395098) * Totally hear you, running into these critical errors is super frustrating, and that’s not the experience we want anyone to have. * Just want to assure you that this is a big focus for us right now. We’ve got this on our radar, and your feedback is part of how we improve. It’s already on our plate, and we’re actively working to make things more stable. * Appreciate you taking the time to share your experience, it helps us get better. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Event Tickets and Registration] WooCommerce Cart Page Critical Error with 5.21.0](https://wordpress.org/support/topic/woocommerce-cart-page-critical-error-with-5-21-0/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [1 year, 1 month ago](https://wordpress.org/support/topic/woocommerce-cart-page-critical-error-with-5-21-0/#post-18383605) * Thank you for reaching out and bringing this issue to our attention! The details provided here are very helpful as well. * We have identified an issue where updating the Event Tickets plugin to version 5.21.0 may cause the following fatal error: * This results in the WooCommerce Cart page on the frontend to crash. Our development team is actively investigating this with the highest priority, and a bug report has been created to track the progress on a fix. * ```wp-block-code Uncaught TEC\Common\Exceptions\Not_Bound_Exception: Error while making TEC\Tickets\Commerce\Cart\Cart_Interface: nothing is bound to the 'TEC\Tickets\Commerce\Cart\Cart_Interface' id and it's not an existing or instantiable class. ``` * While we are unable to provide an ETA on the fix, this ticket has been linked to the bug report created for the issue, so you will be notified as soon as a resolution is available. * Meanwhile, you can use one of the following two workarounds as a temporary fix for the issue, 1. Enable Tickets Commerce, under Tickets > Settings > Payments tab ([Screenshot](https://i.imgur.com/69Gt5Hz.png)). 2. Roll the Event Tickets plugin back to version 5.20.1, as you mentioned * We know that unexpected issues like this can be frustrating, and we truly appreciate your cooperation and understanding as our team works on a solution. Please don’t hesitate to reach out if you have any questions or need assistance with the rollback process; we’d be happy to help! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[The Events Calendar] Unreliable. Especially Pro.](https://wordpress.org/support/topic/crap-especially-pro/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [1 year, 2 months ago](https://wordpress.org/support/topic/crap-especially-pro/#post-18332297) * Hey, just got back! Regarding the challenges when reverting from Pro to the standard version, we understand that the transition hasn’t been smooth with you and couple of our users. We’re taking notes on that and from our previous migration to v6, working towards making future transitions more seamless. For Premium plugins, they should continue to work as long as you have a valid license. If your license expires, you won’t be able to receive updates, but the core functionality should still be available. * Yes, we’re actively working on improvements to prevent issues like the one you’ve encountered. Performance optimizations, especially in addressing slowdowns, optimizing queries, improving QA regarding stability concerns,are a top priority for our team. Internal discussionsare already underway, and we’re exploring ways to make meaningful improvements in these areas. * While we don’t have a finalized roadmap to share just yet, rest assured that these concerns are being reviewed and will be refined moving forward. Your feedback has been shared internally with our team as well, and we truly appreciate you bringing this to our attention. If you’re experiencing specific issues with the Pro/Premium version, we’d be happy to assist you through our [helpdesk](https://theeventscalendar.com/support/) this is for us to follow .org forum guidelines. Let us know how we can help! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[The Events Calendar] Unreliable. Especially Pro.](https://wordpress.org/support/topic/crap-especially-pro/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [1 year, 2 months ago](https://wordpress.org/support/topic/crap-especially-pro/#post-18324299) * We truly appreciate you taking the time to share your honest experience. We hear you loud and clear, reliability and stability are absolutely critical, and we regret that recent updates have not met the high standards you rightfully expect from us. * The move to version 6 was a significant step for us to ensure full compatibility with WordPress 6+ and to future-proof the plugin for upcoming updates. We recognize that this transition introduced challenges and disruptions. We acknowledge that some of our recent releases introduced issues that slowed workflows. While we did follow up with hotfixes within the same week to address the most pressing concerns, we understand that any downtime or unexpected changes can be frustrating and costly. That’s not the experience we want for our users, and it’s something we are actively working to improve. * Feedback like yours is invaluable in pushing us forward. We are committed to making meaningful improvements, including more rigorous pre-release testing, better support, and more proactive communication. We recognize the responsibility we have to our long-time users, and we don’t take that lightly. * Thank you again for your feedback. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Event Tickets and Registration] ticket is sent without order complete](https://wordpress.org/support/topic/ticket-is-sent-without-order-complete/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [1 year, 2 months ago](https://wordpress.org/support/topic/ticket-is-sent-without-order-complete/page/2/#post-18311291) * Hi [@kaklappen](https://wordpress.org/support/users/kaklappen/), if I understand correctly, this screenshot is from the admin, correct? It also looks like it’s from WooCommerce. We’d be happy to take a closer look. * > Currently, the download button appears even if the order is not complete, allowing > access to the tickets prematurely. * We’d like to test and see the email so we can pinpoint which file to edit from Event Tickets Plus email. **For clarity and for us to help you better, the best way forward is to share the ticket ID from the one you already created in our [Support Help Desk](https://theeventscalendar.com/support/)**. If you haven’t created one yet, please do so. This also helps ensure we follow [forum guidelines](https://wordpress.org/support/guidelines/) since this relates to the premium plugin and more customization involved. * We’re looking forward to helping you there so we can share links, resources as needed. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Event Tickets and Registration] Poor in every respect – but could be so good](https://wordpress.org/support/topic/poor-in-every-respect-but-could-be-so-good/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [1 year, 2 months ago](https://wordpress.org/support/topic/poor-in-every-respect-but-could-be-so-good/#post-18306575) * I appreciate you taking the time to voice your concerns both constructive and critical feedback. Just to clarify, our Facebook group is a community-driven space where users share their experiences and ideas. It’s not an official support channel, and we focus our direct support efforts on our [help desk](https://theeventscalendar.com/support/), particularly for premium users. * Since we’re already in conversation with you through our help desk, rest assured that we’re aware of the situation and are addressing it there. We’re also actively working on improving our support processes and communication on different platforms. Feedback like yours helps us prioritize those improvements. * Thank you so much. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Event Tickets and Registration] Terrible piece of software](https://wordpress.org/support/topic/terrible-piece-of-software/) * Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/) * (@abzlevelup) * [1 year, 2 months ago](https://wordpress.org/support/topic/terrible-piece-of-software/#post-18306415) * Thank you for taking the time to share your detailed feedback. I appreciate your perspective as a developer, and while it’s clear you’ve encountered some frustrating challenges, your input is valuable in helping us improve. * Regarding the ticket deletion and associated errors, that’s definitely not typical behavior, and I’d like to dig deeper into this. If you haven’t already, I recommend opening a [support ticket](https://theeventscalendar.com/support/) so we can investigate the issue further and identify a solution. Since this involves the premium version, we can’t address it here because of .org [forum guidelines](https://wordpress.org/support/guidelines/). * You’re right, some aspects of the default user interface may require customization to align with certain design preferences or specific workflows. While our goal is to offer a flexible foundation that works for a broad range of users, we recognize that advanced users like yourself often need to go further with[ CSS and template overrides](https://theeventscalendar.com/knowledgebase/guide/customization/) to achieve a tailored experience. * As for your comments on the user interface and architecture, especially the separation of RSVPs and Tickets. I understand how this design choice might feel limiting depending on your specific use case. We’ve made this distinction to accommodate a range of event scenarios, though we’re always working to refine and expand functionality based on user needs. * We’re constantly evolving and improving our products, and user feedback plays a significant role in shaping our roadmap. While I realize your experience hasn’t met expectations, I’d be happy to continue the conversation and assist you with any specific technical issues through our support platform. * Please feel free to reach out directly via a support ticket. Viewing 15 replies - 1 through 15 (of 2,916 total) 1 [2](https://wordpress.org/support/users/abzlevelup/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/abzlevelup/replies/page/3/?output_format=md)… [193](https://wordpress.org/support/users/abzlevelup/replies/page/193/?output_format=md) [194](https://wordpress.org/support/users/abzlevelup/replies/page/194/?output_format=md) [195](https://wordpress.org/support/users/abzlevelup/replies/page/195/?output_format=md) [→](https://wordpress.org/support/users/abzlevelup/replies/page/2/?output_format=md)