Title: Abifield's Replies | WordPress.org --- # Abifield [ ](https://wordpress.org/support/users/abifield/) * [Profile](https://wordpress.org/support/users/abifield/) * [Topics Started](https://wordpress.org/support/users/abifield/topics/) * [Replies Created](https://wordpress.org/support/users/abifield/replies/) * [Reviews Written](https://wordpress.org/support/users/abifield/reviews/) * [Topics Replied To](https://wordpress.org/support/users/abifield/replied-to/) * [Engagements](https://wordpress.org/support/users/abifield/engagements/) * [Favorites](https://wordpress.org/support/users/abifield/favorites/) Search replies: ## Forum Replies Created Viewing 4 replies - 1 through 4 (of 4 total) * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [No access to the login page](https://wordpress.org/support/topic/no-access-to-the-login-page/) * Thread Starter [Abifield](https://wordpress.org/support/users/abifield/) * (@abifield) * [10 years, 4 months ago](https://wordpress.org/support/topic/no-access-to-the-login-page/#post-6908212) * Many thanks for all your help Jackie – a painful process but could have been a whole load worse! Security definitely now more on my mind! * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [No access to the login page](https://wordpress.org/support/topic/no-access-to-the-login-page/) * Thread Starter [Abifield](https://wordpress.org/support/users/abifield/) * (@abifield) * [10 years, 4 months ago](https://wordpress.org/support/topic/no-access-to-the-login-page/#post-6908131) * Hi Jackie * Once again thanks for your response and don’t worry about the updates – you definitely didn’t sound harsh! I am realising very quickly that I should and could (and of course now will) have done so much more to keep my site secure but whilst I have managed to work my way around wordpress and a theme to write my website it is apparent my knowledge ends there! * Anyway, live and learn … my main concern now of course is trying to recover / reinstate / or redo my website as soon as possible and my next concern is back up – I have no idea when that was last done and I am very concerned that my newer content will be lost as I cannot of course get into wordpress at all to save or export anything. I have suffered all day with a painfully slow internet connection( very bad weather here!) so am still in the process of downloading my root directory via FTP. Once complete I will then attempt to back up my database using myphpadmin as you outline which hopefully will be successful! * However, as I have said, I am concerned I can’t back up my website content without getting into wordpress. I will keep you posted with how the backing up goes and if I find any dodgy files but unfortunately as I said this is very slow at the moment! Whilst I very much appreciate all of the help you have given I can’t help starting to feel a growing sense of despair and I was wondering whether you have any recommendations for a trusted professional who could take the task on (for which of course I will pay!!) as I do not have a developer I can call on. * Many thanks once again and talk soon! Abi * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [No access to the login page](https://wordpress.org/support/topic/no-access-to-the-login-page/) * Thread Starter [Abifield](https://wordpress.org/support/users/abifield/) * (@abifield) * [10 years, 4 months ago](https://wordpress.org/support/topic/no-access-to-the-login-page/#post-6908119) * Hi Jackie – many thanks for your detailed response and sorry it’s taken me a while to respond (day of meetings!). * I have been through some of the steps you have outlined (my system is Windows and I have now found two .htaccess files – one in the plugins folder under the akismet folder (which I have deactivated) and one under wp-content/updraft. Are these the right files? Neither say they have been modified for quite a while. * I have run a couple of different security scans on my computer and nothing is infected so I presume there is no malware.I am now in the process of trying to back everything up before I then try changing the theme name. However, before I change anything else I wanted to let you know that my website appearance has now changed. Previously I only knew there was an issue because on the chrome search engine it came up with the message “this site may have been hacked” and in the google webmasters tools the security message came back with some spam url’s. However, you could still open the website fine and all the pages looked fine. That was until yesterday afternoon when I though I would make a screen shot of each page of my website in the event I could’t back it up so at least I had some way of helping me build it back up. However, the Chrome alert has now disappeared (and there are no security alters in the webmasters tools) but when you enter the website there is nothing except the following message: * Parse error: syntax error, unexpected ‘<‘ in E:\Domains\a\afeco.co.uk\user\htdocs\ wp-includes\canonical.php on line 5 * The same error message comes up when I try to log in now to my wordpress panel. * Is this something that requires a different approach or shall I still continue to follow the steps you have outlined above? * Many thanks * Abi * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [No access to the login page](https://wordpress.org/support/topic/no-access-to-the-login-page/) * Thread Starter [Abifield](https://wordpress.org/support/users/abifield/) * (@abifield) * [10 years, 4 months ago](https://wordpress.org/support/topic/no-access-to-the-login-page/#post-6908012) * Hi Jackie Many thanks for your response – I appreciate your time. I have been into my FTP manager (I use Filezila) and found some random folders that had been installed recently that I didn’t upload! I have deleted these and I have also changed the name of my plugins folder but unfortunately the problem remains the same and I cannot access the wordpress login panel. I’m sorry to sound dumb but where do I find my .htaccess file? I haven’t used this before and can’t see it. If I can find this it sounds like it is a good next step to go through as something is definitely stopping me from even getting to my login page. If I change the name of my theme and it ‘breaks’ my site, will I be able to reinstate it if I change the name back once I have resolved the issues – it sounds quite terminal! I take you’re point about out of date installation – definitely a lesson learnt for me to keep everything up to date and make it less easy for hackers. Many thanks Abi Viewing 4 replies - 1 through 4 (of 4 total)