Abdullah Kaludi

@almavepa

Are you sure, you even can’t see the errors here Integration Tab — Click on View Debug,

please check and confirm
https://support.gsheetconnector.com/kb/elementor-forms-gsheetconnector-integration-with-google-existing-method#1-toc-title

and here, System Status, Scroll down and see Debug Log
https://support.gsheetconnector.com/kb/elementor-forms-gsheetconnector-system-status#2-toc-title

Double check this both are set to “true” in wp-config.php

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

• This reply was modified 1 year, 2 months ago by Abdullah Kaludi.

Hello @almavepa

Based on what you’ve described, this behaviour is most likely related to the Google API Quota limit When the quota is exceeded, submissions can silently fail to reach the connected Google Sheet — and once the quota resets, they start working again, which matches the pattern you’ve noticed.

To confirm this, you can enable debugging in your site by adding the following lines to your wp-config.php file make sure whenever entry is missed then only error log will be recorded.

You can refer to this: https://www.gsheetconnector.com/how-to-fix-missing-entries-caused-by-google-quota-limits

Hope this helps!

Thanks
Abdullah

Hello @creacom Emmanuel
Thanks for getting in touch,

1. Can you confirm you are using the latest version 5.0.19 of the plugin?
2. You mean you are unable to deactivate the Auth to re authenticate with google? right.. To troubleshoot further, can you enable the debug log and then try to deactivate and then provide me the error to take a closer look like due to which conflict this issue is happening.
3. Also Can you navigate to System Info from the plugin and click to copy to clipboard and paste in a file and send me.

Thanks
Abdullah

Hello @delanthear
Thanks for explaining, but can you explain the issue while recording a loom video showing the issue you are facing exactly,
Also on the above google thread link, you mentioned the another name of the plugin you are using, can you also confirm like you are using this plugin : Gravity Forms Google Sheet Connector ?

Let me know to help you out further.

Thanks
Abdullah

Hello @greggold50,

The slow form submission time is likely due to delays in communicating with the Google Sheets API.
If the Google Sheets API is slow to respond, the form submission will take longer. This could be due to server load, network issues, or API rate limits. Additionally, if your hosting environment has slow processing power or high latency, API requests may take longer. Some hosting providers also limit external API calls, which can cause delays.
Another possible reason is the PHP execution time limit on your server. If the API request takes too long, it may be hitting the execution time limit, causing delays or failures. You can try increasing the execution time in your php.ini file:

max_execution_time = 120

To improve performance, we recommend:
– Checking if your hosting provider has restrictions on external API calls.
– Optimizing your Google Sheet by reducing unnecessary data.
– Increasing the PHP execution time limit if necessary.

Thanks
Abdullah

Hello @baljuin
Apologies for the delay in responding,
Can you enable the debug log and confirm if there might be the issue with the Google API Quota Limit issue, please check and let us know further to assist you further.
In the meantime, you can also refer to this
https://support.gsheetconnector.com/kb/woocommerce-gsheetconnector-integration-with-google-manual-method

https://www.gsheetconnector.com/how-to-fix-missing-entries-caused-by-google-quota-limits

Thanks
Abdullah

Hello @itskev
Sorry for the trouble,
Can you confirm that Row 999 might be filled with some text,
Please Click on Delete from Row 2 to Row 99, to get the records properly,

If something is written in the sheet then only this may happens,
Please check and let us know further.
Hope this helps!

Thanks
Abdullah