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Viewing 15 replies - 1 through 15 (of 341 total)
  • Plugin Support Aashik P

    (@aashik)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Plugin Support Aashik P

    (@aashik)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Plugin Support Aashik P

    (@aashik)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Plugin Support Aashik P

    (@aashik)

    Thank you for the System Status Report and followup on the behavior you’re seeing.

    As of now, we’re not exactly sure what’s causing this. For further investigation:
     

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Plugin Support Aashik P

    (@aashik)

    Is it safe to publish that data?

    Yes. It System Status Report also one of the details we request you to keep handy before starting a topic. There’s no specific information about skipping any part of that 🙂

    My Admin email address is the same

    That shouldn’t be a problem then!

    Along with the complete System Status Report, please also follow the steps on my previous reply and get back with your findings.

    Thank you for working with us on this.

    Plugin Support Aashik P

    (@aashik)

    After installing the plugin I made a test order but I didn’t receive a notification at my admin email. The customer received the email notification correctly, it appears in the email log.

    Thank you for getting back to us with those findings. Please follow the next steps on this article starting from Check if emails are sent, but not received to see if that helps.

    This is also likely a web hosting issue, so I’d check with your hosting provider to see if they’re noticing any blocks on the site.

    One other thing I’d cross-check is if your admin email address matches the domain name on the store. For example if your store link is example.com, is your admin email something like ADMIN@example.com, or different?

    I also just noticed that the first part of your System Status Report, WordPress environment section is missing. Can you please post that as well as a response to this topic?

    Plugin Support Aashik P

    (@aashik)

    Hi there!

    Apologies for the delayed response here.

    Well there is no reason to test for a conflict IF I cannot replicate the issue.

    I wonder if it could be a certain mobile device or operating system causing a glitch?

    That’s a fair assumption, but we cannot confirm that there isn’t a conflict until no one is able to replicate this behavior. The conflict test may or may not help us narrow this down, but it is a starting step. Especially since this is not something that can be replicated on a stock WooCommerce installation which just runs Storefront as the theme.

    I’d also recommend checking with your WebHost to confirm that the cart, my-account and checkout pages are not cached.

    Let us know how the testing goes.

    Plugin Support Aashik P

    (@aashik)

    Hi there!

    Apologies for the delayed response here.

    Now I’m having trouble with emails in all the user roles.

    Am I understanding correctly that you’re not receiving emails anymore, irrespective of the user role?

    If yes, can you please cross-check if the emails are indeed generated by installing https://wordpress.org/plugins/wp-mail-logging/?

    This plugin will log all the emails generated in your store. After installing the plugin, please make a test order to see if the email was logged for both the customer, and the store admin at Dashboard > Tools > WP Mail Logging.

    Plugin Support Aashik P

    (@aashik)

    Hello James,

    Apologies for the delayed response here.

    I hate to remove Elementor, since I use it all the time and WPForms was added after they were disappearing, so it wouldn’t be that. The rest are WooCommerce plugins and the Bluehost plugin. Also, is only affects the Shop page — my other pages where products are grouped by categories are fine.

    I understand that you’ve deactivated most of the plugins, and you’re still seeing the same behavior. However, in order to narrow down what’s causing this, we would need to perform a complete conflict test as per the instructions in How to Test for Plugin and Theme Conflicts documentation

    I understand that you might not want to get this done on a live site, which is why, you might want to set up a staging site for testing. This plugin lets you set up Staging sites (ensuring the live site stays intact during the testing process) : https://wordpress.org/plugins/wp-staging/

    Plugin Support Aashik P

    (@aashik)

    Hi there!

    I could not replicate this behavior on my site.

    For further investigation, could you please get back to us with:

    1. System Status Report:
    You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    2. A screenshot of the new order email configuration under WooCommerce > Settings > Emails > New order

    Plugin Support Aashik P

    (@aashik)

    Hello Chris,

    Is it possible to change the currency of products based on the user’s IP address or have a currency dropdown to select?

    WooCommerce Multi-Currency seems like an extension you’re after. It does not have an option to switch currency based on IP address, but geolocation.

    For any pre-sales questions on that, please a support request in https://woocommerce.com/contact-us/#sales-form

    Plugin Support Aashik P

    (@aashik)

    Hi there!

    Am I understanding correctly that order status change emails are being triggered, but not automatic emails like new order?

    If you install WP mail logging plugin, and attempt to make a test order, do you see the generated email under Dashboard > Tools > WP Mail Logging?

    Also, for further investigation, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Plugin Support Aashik P

    (@aashik)

    Hi there!

    This forum is for assistance with WooCommerce and the features that come built-in with it.

    If you’ve setup WooCommerce PayPal Powered by Braintree Payment Gateway, please create a new topic in Support » Plugin: WooCommerce PayPal Powered by Braintree Payment Gateway for the best way forward here.

    You can read more details about setting up the extension linked above at PayPal Powered by Braintree Documentation – Documentation

    If you’re using any other plugin for this payment gateway, please reach out to the plugin developers directly.

    I’ll mark this topic as solved for now. Please feel free to open a new topic if you have any other questions.

    Plugin Support Aashik P

    (@aashik)

    Hi there!

    If the problem is only while using the extensions you’re listed above, I’d recommend reaching out to the plugin developers for more details on the best way forward here.

    If you’re having trouble with emails while using just WooCommerce and the built-in features that comes with it, please feel free to get back to us with the exact steps to replicate the behavior you’re seeing.

    Along with that, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Plugin Support Aashik P

    (@aashik)

    Hello Chris,

    How can I show the Vendor’s name below product name in the thumbnail on the home page?

    Support for Product Vendors is provided at https://woocommerce.com/my-account/create-a-ticket/?form=ticket.

    Please login to WooCommerce.com with the account you’ve used to purchase
    Product Vendors, select Product Vendors from the dropdown so that the query ends up in the right queue.

    If you’re using a third party extension to get this done, please get in touch with their plugin support team directly.

    I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Viewing 15 replies - 1 through 15 (of 341 total)