Zooming Image: "The Image #1 could not be loaded."

  • Resolved cpsinphilly

    (@cpsinphilly)


    8 years, 6 months ago

    I am using the Flatsome Theme and WooCommerce with your plugin. When I go to a Product Detail page and click on the Product Image, it tries to Zoom the featured image, showing the full image. This worked before I used your plugin, when I downloaded images. Now, it does not work; it gives me the message: “The Image #1 could not be loaded.” I understand this has some to do with the theme and some with your plugin, and I am hoping you can help me some – maybe you have had some experience with this theme. I am afraid you will tell me to ask them and they will tell me to ask you. Do you have any thoughts on this? Thanks.

    https://wordpress.org/plugins/external-featured-image/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author David Aguilera

    (@davilera)

    8 years, 6 months ago

    Hi!

    The zoom-in functionality is probably implemented using JavaScript. Usually, this scripts make some assumptions, such as the URL of an image is in the src attribute of the img tag.

    Our plugin, however, follows a different approach: the image we use is a transparent gif, and the actual external featured image is inserted using an inline CSS background property.

    In my spare time, I’m working on a new version of the plugin that will rely on Jetpack for overcoming this and other issues… but in the meantime I’m afraid our plugin can’t help you.

    As you already pointed out, your theme (or JavaScript library, or whatever is making the zoom) should be aware of how our plugin works and use that information… but this is far more complex that one might expect.

    This issue is out of the scope of our plugin right now. Sorry for not being able to help you.

    I hope you can find a workaround!

    Thread Starter cpsinphilly

    (@cpsinphilly)

    8 years, 6 months ago

    Thank you. I look forward to the new version of the plugin! Will you notify your current users when it is available?

    Thread Starter cpsinphilly

    (@cpsinphilly)

    8 years, 6 months ago

    Can I ask you a question – do you have any idea when the new version will be released? I am just wondering because I am thinking I may need to switch to something else because of this issue and the Facebook Share issue… and I know it does take a long time to do this… but if you are on the verge of a new release I would want to know that so I could hold on. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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