Hello there,
hope you are doing well! 🙂
Sorry for the late reply.
We have been testing with different themes and we were not able to replicate the issue, could you let us know what plugin are you using, please?
Unfortunately, we are not allowed to access to your site, but if you want, you can write one of the product pages in the next reply, so we can try to check where is the issue.
Let us know any news, please.
Have a nice day!
Thread Starter
jlpto
(@jlpto)
Hi,
I’m using the Yith Zoom Magnifier plugin along with the Ciya wp theme. What do yo mean write one of the product pages in the next reply? You need to see the issue, here is a link to check out https://imgur.com/a/JJ7maxk. You can see the issue is the image is duplicating….Thanks
Was your problem solved? I am having same problem.
Thread Starter
jlpto
(@jlpto)
Hi unfortunately it has not. I disabled the plugin. You would think being a shopping theme they would care to ensure the popular zoom in feature works, it is 2020 comeon right. The theme developer is pretty brutal and they said they would look at addressing it one day. There are other issues much bigger with the theme where things don’t work like their demo does, bugs they won’t fix and Envato supports them so I am stuck paying someone to fix the theme. Worst support even regardless of their start rating. Also the plugin developer could have been more helpful too I have theme a screen shot and over a month has past and no response, pretty weak even considering the situation in the world. Nice features but honestly brutal support not unlike most theme developers I have dealt with. Rant over. Good luck.
