Support » Plugin: YITH WooCommerce Zoom Magnifier » Zoom Freezes

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  • Plugin Author YITHEMES


    Hi there,
    hope you are doing well! 🙂

    Could you check if changing the theme to a default WordPress one like the “twenty sixteen” the problem is solved, please?

    If this is the case, the problem could be that your theme overrides the plugin templates. To fix this, what you need to check if the theme includes these template “product-thumbnails-magnifier.php” and “product-image-magnifier.php” inside the next path “/wp-content/themes/your_theme_name/woocommerce/single-product/” and rename these file adding for example “_old” at the end of the file name.

    Could you check it and let us know, please?

    Have a nice day!

    Hi guys,
    I haven’t in my theme the files that you mentioned but I have the same issue: the zoom popup was blocked and was not possible for the customer change the product size because the dropdown list was under the frozen zoom! 🙁
    The same behaviour happen also after the product size selection.
    Any idea?

Viewing 2 replies - 1 through 2 (of 2 total)
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