Support » Fixing WordPress » Zoom at Lightbox doesn’t work anymore

  • Resolved suzanas

    (@suzanas)


    Hi my zoom at lightbox doesn’t work anymore.
    It’s on Ipad and IPhone. On my laptop the zoom is woking fine.
    Hiw to fix that?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    What plugin are you using to provide that, or was it included as part of your theme, and if so what is the name of the theme you’re using?

    suzanas

    (@suzanas)

    Hi James,
    I use WordPress 5.3 running Holly Theme theme. Using Genesis 3.2.1.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://lovelyconfetti.com/contact/

    Forum volunteers are not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    suzanas

    (@suzanas)

    Yes, thank you, James.
    From https://lovelyconfetti.com/contact/ I don’t get any help.
    But I will find a developer to help me with this issue.
    Thank you for your time!

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    If you need to hire someone, we recommend using https://jobs.wordpress.net/ and do not accept any offers posted to these forums.

Viewing 5 replies - 1 through 5 (of 5 total)
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