Title: Zip+4 Issue Last modified: October 7, 2020 --- # Zip+4 Issue * Resolved [Brad Kitson](https://wordpress.org/support/users/bradkitson/) * (@bradkitson) * [5 years, 7 months ago](https://wordpress.org/support/topic/zip4-issue-2/) * We are using the Square plug-in. * When a customer uses a normal zip code our offer of free local delivery works. When a customer uses zip+4 free delivery is no longer an option. * You can easily confirm by trying using a local zip code, such as 94546. * Screenshot: [https://www.dropbox.com/s/x24hbubmm8916bs/Screen%20Shot%202020-09-15%20at%2012.54.57%20PM.png?dl=0](https://www.dropbox.com/s/x24hbubmm8916bs/Screen%20Shot%202020-09-15%20at%2012.54.57%20PM.png?dl=0) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fzip4-issue-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/zip4-issue-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/zip4-issue-2/page/2/?output_format=md) * [Siew](https://wordpress.org/support/users/kosiew/) * (@kosiew) * [5 years, 7 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13506748) * Hi there, * Can you share screenshots of how you set up your shipping methods for zip+4 free local delivery? * Thread Starter [Brad Kitson](https://wordpress.org/support/users/bradkitson/) * (@bradkitson) * [5 years, 7 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13509008) * I did share a link to a screeenshot. Can you not click on it? * We didn’t do anything to specifically to address zip+4. We specified free delivery in multiple zip codes with normal five digit zip codes. The free delivery option disappears when a customer enters a zip code in the form of zip+4. * [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * (@jricketts4) * [5 years, 7 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13509177) * Hi [@bradkitson](https://wordpress.org/support/users/bradkitson/) – The screenshot you shared is of the Shipping Zones, but not of the Shipping Methods. We’ll need you to click on the Shipping Zone, then take a screenshot of that. Additionally, click on the Free Delivery option within the zone, then send a screenshot of that as well. * We’ll then try testing this on your site once we have that information. 😁 * Thanks again! – Joey * Thread Starter [Brad Kitson](https://wordpress.org/support/users/bradkitson/) * (@bradkitson) * [5 years, 7 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13510372) * [https://www.dropbox.com/s/bb25yfccj0xesfn/Screen%20Shot%202020-10-08%20at%2010.54.11%20AM.png?dl=0](https://www.dropbox.com/s/bb25yfccj0xesfn/Screen%20Shot%202020-10-08%20at%2010.54.11%20AM.png?dl=0) * Thread Starter [Brad Kitson](https://wordpress.org/support/users/bradkitson/) * (@bradkitson) * [5 years, 7 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13510388) * [https://www.dropbox.com/s/1rphy4wjqqs0foq/Screen%20Shot%202020-10-08%20at%2010.57.54%20AM.png?dl=0](https://www.dropbox.com/s/1rphy4wjqqs0foq/Screen%20Shot%202020-10-08%20at%2010.57.54%20AM.png?dl=0) * [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * (@jricketts4) * [5 years, 7 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13510957) * Thanks, [@bradkitson](https://wordpress.org/support/users/bradkitson/)! * In order to take the +4 into consideration as well, you’ll want to add a `*` after each of the 5-digit zip codes in the settings you showed us here: [https://www.dropbox.com/s/bb25yfccj0xesfn/Screen%20Shot%202020-10-08%20at%2010.54.11%20AM.png?dl=0](https://www.dropbox.com/s/bb25yfccj0xesfn/Screen%20Shot%202020-10-08%20at%2010.54.11%20AM.png?dl=0) * For instance: * ``` 94002*...94999* 95002* 95008*...95009* 95011* 95013*...95015* ``` * This will ensure that all +4’s are taken into consideration as well. These are just “numbers”, so it’s not quite smart enough to assume the +4 is within that range, especially considering you could define different rates for each +4 as well. * – Joey * Thread Starter [Brad Kitson](https://wordpress.org/support/users/bradkitson/) * (@bradkitson) * [5 years, 7 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13511499) * I recommend that you update your documentation to include the wildcard for zip codes. * Thread Starter [Brad Kitson](https://wordpress.org/support/users/bradkitson/) * (@bradkitson) * [5 years, 7 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13511709) * When I do: 94002*…94999* only zip+4 works and not a regular zip. * Thread Starter [Brad Kitson](https://wordpress.org/support/users/bradkitson/) * (@bradkitson) * [5 years, 7 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13511736) * The ranges seem to have a problem in my website. I have to double enter them with and without the wildcard. * See:[https://www.dropbox.com/s/6szdxm54vymcsp1/Screen%20Shot%202020-10-08%20at%209.40.28%20PM.png?dl=0](https://www.dropbox.com/s/6szdxm54vymcsp1/Screen%20Shot%202020-10-08%20at%209.40.28%20PM.png?dl=0) * [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * (@jricketts4) * [5 years, 7 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13513552) * Hi [@bradkitson](https://wordpress.org/support/users/bradkitson/) – I’ll look into that documentation. As for the wildcard in the range, try this: `94002... 94999*` * That was a mistake on my part. That should check starting from `94002` up to ` 949999999`. * Let me know if that still doesn’t work for you. Sorry! * – Joey - This reply was modified 5 years, 7 months ago by [Joey - a11n](https://wordpress.org/support/users/jricketts4/). * [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * (@jricketts4) * [5 years, 7 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13513581) * Looks like wildcards are mentioned here: [https://docs.woocommerce.com/document/setting-up-shipping-zones/#section-3](https://docs.woocommerce.com/document/setting-up-shipping-zones/#section-3) * > ….of postcodes (one per line); a range of postcodes (e.g. 90210…99000), or > use wildcards (e.g. CB23*). * – Joey * Thread Starter [Brad Kitson](https://wordpress.org/support/users/bradkitson/) * (@bradkitson) * [5 years, 7 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13514876) * The problem with the docs is that most everyone needs to use wildcards. Without wildcards, zip+4 fails. Some percentage of careful customers will use zip+4. * 94002…949999999 fails. That range supports 95001. * [Siew](https://wordpress.org/support/users/kosiew/) * (@kosiew) * [5 years, 6 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13560854) * Hi there, * > 94002…949999999 fails. That range supports 95001. * I want to make sure I understand correctly what you mean. * Are you trying to exclude 95001? * Thread Starter [Brad Kitson](https://wordpress.org/support/users/bradkitson/) * (@bradkitson) * [5 years, 6 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13568788) * 95000 & 95001 are excluded in the sequences provided previously in the thread. * [Siew](https://wordpress.org/support/users/kosiew/) * (@kosiew) * [5 years, 6 months ago](https://wordpress.org/support/topic/zip4-issue-2/#post-13570531) * Hi there, * Can you try something like this: * 94002…94999 940001…949999 9400001…9499999 * continue till you cover the possible post code lengths. Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/zip4-issue-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/zip4-issue-2/page/2/?output_format=md) The topic ‘Zip+4 Issue’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 17 replies * 3 participants * Last reply from: [Siew](https://wordpress.org/support/users/kosiew/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/zip4-issue-2/page/2/#post-13618630) * Status: resolved