Title: Zip error
Last modified: September 1, 2016

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# Zip error

 *  Resolved [mascottsailing](https://wordpress.org/support/users/mascottsailing/)
 * (@mascottsailing)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/zip-error-5/)
 * Hi,
 * i try to make an evaluation of this plugin before buying the premium version.
 * I tested the backup on my local environment with a copy of my website and all
   worked well.
 * Installing and testing it on my active website gives the following(multiple) 
   errors:
 * _The attempt to close the zip file returned an error (Unknown: ZipArchive does
   not return error messages). List of files we were trying to add follows (check
   their permissions)._
 * What can cause this problem?
    I have the log output
 * Peter
 * [https://wordpress.org/plugins/updraftplus/](https://wordpress.org/plugins/updraftplus/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [DNutbourne](https://wordpress.org/support/users/dnutbourne/)
 * (@dnutbourne)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/zip-error-5/#post-7494776)
 * Hi,
 * To help us work out the cause of your problem, can you please send us a copy 
   of the backup log?
    This log can be found in the Existing Backups tab of the 
   UpdraftPlus dashboard.
 * The contents will be too long to paste here directly, but you can use an online
   tool such as pastebin and post the link here
 *  [evkatsig](https://wordpress.org/support/users/evkatsig/)
 * (@evkatsig)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/zip-error-5/#post-7494821)
 * Hello,
 * I am facing the exact same problem here..is it resolved? is there some kind of
   documentation i should read?
 *  [richardrische](https://wordpress.org/support/users/richardrische/)
 * (@richardrische)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/zip-error-5/#post-7494822)
 * Hey there,
 * and the same Problem again. Please give the way to resolve this Problem.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/zip-error-5/#post-7494823)
 * **[@richardrische](https://wordpress.org/support/users/richardrische/) & evkatsig**:
   This is not your topic. If you require assistance then, as per the [Forum Welcome](https://codex.wordpress.org/Forum_Welcome#Where_To_Post),
   please post your own topics.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Zip error’ is closed to new replies.

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## Tags

 * [zip error](https://wordpress.org/support/topic-tag/zip-error/)

 * 4 replies
 * 5 participants
 * Last reply from: [esmi](https://wordpress.org/support/users/esmi/)
 * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/zip-error-5/#post-7494823)
 * Status: resolved