Title: “ZIP Code is not formatted correctly”
Last modified: December 12, 2022

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# “ZIP Code is not formatted correctly”

 *  Resolved [nlmyrotest](https://wordpress.org/support/users/nlmyrotest/)
 * (@nlmyrotest)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/zip-code-is-not-formatted-correctly/)
 * Site was previously working, and then all of a sudden when typing in a zip code,
   clients are now being told “ZIP Code is not formatted correctly” even with correct
   US zip code input.
 * Why is this happening?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fzip-code-is-not-formatted-correctly%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * (@xue28)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/zip-code-is-not-formatted-correctly/#post-16291217)
 * Hi [@nlmyrotest](https://wordpress.org/support/users/nlmyrotest/)
 * Thanks for reaching out!
 * Firstly, I apologize for the delayed response.
 * I checked your site, would like to try a test order, however, a credit card is
   already needed to place one.
 * Can you please share with us a clear screenshot of what you see on your end so
   that we could address you more effectively?
 * If you don’t already have a screenshot service installed, you can try [https://snipboard.io](https://snipboard.io)
   or [http://skitch.com/](http://skitch.com/). You can share the direct link to
   the image as a response to this topic.
 * Based on the Checkout page, I can see that you are using a different [payment gateway](https://woocommerce.com/document/premium-payment-gateway-extensions/)
   here, but just to be sure, please share your **System Status Report** that you
   can find via `WooCommerce > Status`. Select `Get system report` and then `Copy
   for support`. Once you’ve done that, you can paste it into your reply here.
 * To isolate this problem, can you please enable [Cash on Delivery](https://woocommerce.com/document/cash-on-delivery/),
   create an order and see if you are still facing the same error message above?
 * Let us know how it goes!
 *  [martazettle](https://wordpress.org/support/users/martazettle/)
 * (@martazettle)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/zip-code-is-not-formatted-correctly/#post-16459795)
 * Can you share how was the issue resolved? I have the same issue in my website.
 *  [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * (@xue28)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/zip-code-is-not-formatted-correctly/#post-16466758)
 * Hi [@martazettle](https://wordpress.org/support/users/martazettle/)
 * Thanks for reaching out!
 * I understand you are experiencing the same issue and since every site is different
   and you’re not the person who originally started this topic then, per the [forum guidelines](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too),
   would you please [start your own topic](https://wordpress.org/support/plugin/woocommerce/#new-topic-0)?
 * Additionally, please include your **System Status Report** that you can find 
   via `WooCommerce > Status`. Select `Get system report` and then `Copy for support`.
   Once you’ve done that, you can paste it into your reply here.
 * If you could also provide the **fatal error logs** (if any) under `WooCommerce
   > Status > Logs`.
 * We’ll be more than happy to help there 🙂
 *  [kpmglobaltech](https://wordpress.org/support/users/kpmglobaltech/)
 * (@kpmglobaltech)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/zip-code-is-not-formatted-correctly/#post-16504950)
 * Hello, I am facing similar issue for my web portal, no clue how to fix that
 * [http://www.mywebwinkel.nl](http://www.mywebwinkel.nl)
 * Please suggest solution
 *  [Amir A. (woo-hc)](https://wordpress.org/support/users/amiralifarooq/)
 * (@amiralifarooq)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/zip-code-is-not-formatted-correctly/#post-16505354)
 * Hi [@kpmglobaltech](https://wordpress.org/support/users/kpmglobaltech/)
 * Thanks for reaching out!
 * I understand that you have a somewhat similar problem.
 * However, [per forum best practices shown here](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too),
   it is advised that you create a new thread so that we can address your issue(
   s) separately.
 * You can create a new thread here: [https://wordpress.org/support/plugin/woocommerce/#new-topic-0](https://wordpress.org/support/plugin/woocommerce/#new-topic-0)
 * Thanks for understanding!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘“ZIP Code is not formatted correctly”’ is closed to new replies.

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## Tags

 * [Postal Code](https://wordpress.org/support/topic-tag/postal-code/)
 * [shipping](https://wordpress.org/support/topic-tag/shipping/)
 * [zip code](https://wordpress.org/support/topic-tag/zip-code/)

 * 5 replies
 * 5 participants
 * Last reply from: [Amir A. (woo-hc)](https://wordpress.org/support/users/amiralifarooq/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/zip-code-is-not-formatted-correctly/#post-16505354)
 * Status: resolved