Title: Zero Support
Last modified: March 20, 2024

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# Zero Support

 *  [mclrgv](https://wordpress.org/support/users/mclrgv/)
 * (@mclrgv)
 * [2 years ago](https://wordpress.org/support/topic/zero-support-44/)
 * After creating an account on their website, and subscribing monthly, I am unable
   to login to my account on their website. I have yet to get the premium Key to
   work on my installation. I have sent them 5 different emails through their terrible
   website to get access to my account. They are now ignoring me.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Antideo](https://wordpress.org/support/users/antideo/)
 * (@antideo)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/zero-support-44/#post-17915351)
 * Dear Customer, apologies for the experience that you had to go through, but we
   would have appreciated that you updated this review on the resolution of the 
   said issue. To give clarity, we were not able to figure out what was causing 
   the mentioned issue for the customer as we were not able to replicate the issue
   and no other customer reported this issue either. We however went ahead and
    1. Reset the password for the customer and shared the credentials after validating
       they were working
    2. Processed a refund for the whole period that the customer was not able to use
       the service
    3. And allowed additional free time to still use the plugin and check if they would
       like to continue use it
 * Though we cannot replace the time that you may have lost reaching out to us and
   not being able to use the service. We have done our best to ensure we get you
   the best possible outcome that we realistically can.
 * Thanks,
   Antideo Support

Viewing 1 replies (of 1 total)

The topic ‘Zero Support’ is closed to new replies.

 * ![](https://ps.w.org/antideo-email-validator/assets/icon-256x256.png?rev=2376721)
 * [Antideo Email Validator](https://wordpress.org/plugins/antideo-email-validator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/antideo-email-validator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/antideo-email-validator/)
 * [Active Topics](https://wordpress.org/support/plugin/antideo-email-validator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/antideo-email-validator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/antideo-email-validator/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Antideo](https://wordpress.org/support/users/antideo/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/zero-support-44/#post-17915351)