Support » Plugin: Google Maps Widget - Ultimate Google Maps Plugin » Zero Stars – Plugin does not work right and support is bad.

  • I have never written a review for a WP plugin until now.

    Not only did this plugin not work as advertised (where I only wanted the map to come up without showing a thumbnail first…something the plugin says it can do), but the support is bad. Really bad! At first when I had an issue they did reply to me and told me what to do to make it work, but nothing did work for this simple feature. Then, after contacting them several more times trying to solve the issue (I was a full Agency paid user at $80) I was sent this email from their owner…

    ——

    Good morning,
    My name is Gordan, I’m the owner of WebFactory.

    I’ve read through your emails after the ticket was escalated to me and unfortunately I have to say that we’re not a good fit and that we can’t continue supporting you and having you as our customer. Since you’ve already implemented some maps using GMW I don’t want us to be the reason for spending more time in redoing them. So, I’ve created a new key for you. You can continue to use it if you feel GMW is a good fit for your projects. But, as I’ve said we won’t be able to continue supporting you.

    New lifetime agency key: XXXXX

    Again, I apologize for the issues you had with setting up GMW.

    ——

    So I guess they don’t like it when you complain that their plugin is not working right and ask for support. They did reimburse me and gave me a free lifetime number, but forget that! Who would want to use a plugin that bans it’s full paid users from support when they ask for help? Yes, I was direct in my emails and did email them quite a bit for help in a 2 day window trying to get this plugin to work, but I was never mean, or rude, or swore at them, but regardless, I got banned.

    Do NOT waste your time or money on this plugin as I did.

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  • Plugin Author WebFactory

    (@webfactory)

    I’ve said everything I had regarding this in the email above and I stand by it. You’re are not the right fit for us as a customer.

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