Title: Zero-Byte Download Issue
Last modified: September 6, 2016

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# Zero-Byte Download Issue

 *  Resolved [marklucas](https://wordpress.org/support/users/marklucas/)
 * (@marklucas)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/zero-byte-download-issue/)
 * Still experiencing zero-byte downloads using your podcast plugin. Is there a 
   remedy?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [Hugh Lashbrooke](https://wordpress.org/support/users/hlashbrooke/)
 * (@hlashbrooke)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/zero-byte-download-issue/#post-8153863)
 * Could you please provide some more info about your site? The following would 
   be useful:
    1. URL
    2. Host
    3. Name(s) of any caching plugin(s) that you have installed (if any)
    4. PHP version (if you know it)
 * Thanks,
    Hugh
 *  [modiddley](https://wordpress.org/support/users/modiddley/)
 * (@modiddley)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/zero-byte-download-issue/#post-8154675)
 * Good morning, Hugh! Thanks for jumping in…
 * [http://www.180radionow.com](http://www.180radionow.com)
    GoDaddy W3 TotalCache
   v0.9.4.1 PHP v5.4.45 // Apache 2.4.23 // MySQL v5.5.49-cll-lve
 *  Plugin Contributor [Hugh Lashbrooke](https://wordpress.org/support/users/hlashbrooke/)
 * (@hlashbrooke)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/zero-byte-download-issue/#post-8176864)
 * Have you had a look at this document: [https://www.seriouslysimplepodcasting.com/documentation/podcast-audio-will-not-play-anywhere/](https://www.seriouslysimplepodcasting.com/documentation/podcast-audio-will-not-play-anywhere/)–
   there’s a good chance that the issue is being caused by your caching plugin and
   that document will help you sort it out (if that is the case).
 * Let me know if that helps!
 *  [modiddley](https://wordpress.org/support/users/modiddley/)
 * (@modiddley)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/zero-byte-download-issue/#post-8177934)
 * Hi, Hugh! Thanks. I’ve already performed the URL exclusion. That was months ago,
   but still no success. I did not want to institute the last option, because I 
   want to still use the stats plugin for SSP. I wound up simply deactivating W3TotalCache,
   and when I did – my downloads started working again. So, I can re-enable it, 
   if you’d like to help get to the bottom of what’s causing the problem? As long
   as that plugin is deactivated, then downloading the podcasts is successful – 
   when it’s activated (even with the URL exclusions), all downloads result in zero-
   bytes.
 * Your thoughts?
 *  [scytus](https://wordpress.org/support/users/scytus/)
 * (@scytus)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/zero-byte-download-issue/#post-8204226)
 * Same issue here!
 * [http://www.doheny.org/podcast](http://www.doheny.org/podcast)
 *  [modiddley](https://wordpress.org/support/users/modiddley/)
 * (@modiddley)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/zero-byte-download-issue/#post-8204430)
 * I’ve already replied to Hugh on this, but not sure why it didn’t make it in this
   particular forum page. So, Hugh hit me back with the suggestion about making 
   the change noted in the original support document on SSP’s site, where if you
   are using a caching plugin. I made the two line changes as suggested, but I did
   that months ago and it didn’t work then…needless to say, after reinstalling the
   SSP plugin and making that change again – it still didn’t work.
 * Ultimately, what I wound up doing was uninstalling W3C Cache altogether, thereby
   stripping my WordPress site of any caching capabilities. However, once I did 
   that ALL of my podcasts started downloading with no issues…across all devices
   and any browser. VIOLA! Just like that. So, for now I just run my site without
   a caching plugin – just so that I can have downloadable podcasts.
 * This is NOT ideal, of course. It would be better to have SSP working with W3C
   Cache, or recommend a site caching plugin that won’t buckle under weight of SSP.
   🙂

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Zero-Byte Download Issue’ is closed to new replies.

 * ![](https://ps.w.org/seriously-simple-podcasting/assets/icon-256x256.png?rev=
   970355)
 * [Seriously Simple Podcasting](https://wordpress.org/plugins/seriously-simple-podcasting/)
 * [Support Threads](https://wordpress.org/support/plugin/seriously-simple-podcasting/)
 * [Active Topics](https://wordpress.org/support/plugin/seriously-simple-podcasting/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/seriously-simple-podcasting/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/seriously-simple-podcasting/reviews/)

 * 6 replies
 * 4 participants
 * Last reply from: [modiddley](https://wordpress.org/support/users/modiddley/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/zero-byte-download-issue/#post-8204430)
 * Status: resolved