Support » Plugin: Zendesk Chat » Zendesk does not support this plugin anymore

  • I recently contacted the Zendesk via their official support channel since I was evaluating their offering for my client. Since many messages here mentioned support issues I raised it with them and yesterday I got confirmation that:

    “… at this time our WordPress apps are not being actively developed right now”

    We chose Freshdesk instead.

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  • Hi @sirrahikkala,

    Just to clarify, Zendesk are still supporting our WordPress integration. When we say it’s not being “actively developed”, what we mean is that we are not adding new features at the moment.

    Looking at the conversation you had with our support representative I appreciate that we could have done a better job of explaining ourselves. I’ll take that feedback to the support team and see how we can do better next time.

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