Support » Plugin: YouTube Channel » YTC ERROR

  • I’m having this problem: where should they show the videos, this message comes out:
    “YTC ERROR: 0: php_network_getaddresses: getaddrinfo failed: Name or service not known”
    Please, help me.
    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi there,

    I am experiencing the same issue on one of my client sites. I see that no one has yet replied to your thread .. Hopefully someone will soon otherwise I think we might need to search for an alternative (I would rather avoid that)

    @juancapurro I found this link to contact them directly https://urosevic.net/wordpress/contact/ – you can try that.

    Let me know if your issue is resolved and how you had it resolved.

    Thanx!

    Hi @juancapurro and @kasia_zukowska,

    Sorry, vacation time delay support.

    Because this is first time someone reported such error (two times in 5 days), please provide following details:

    1. What version of YouTube Channel, WordPress, PHP and web server you use?
    2. Do you still receiving this error?
    3. Could you provide link to page where you receiving this error?
    4. Does it work when you disable YouTube Channel caching?
    5. Does it work when you disable all other plugins?
    6. Does it work with default WordPress theme?

    Error “Name or service not known” looks like some issue with resolving google’s domain name on server where you host your website. Error has been returned from WP function wp_remote_get() where we doing HTTP GET request to https://www.googleapis.com/youtube/v3/playlistItems

    Cheers,
    Aleksandar

    Hi again,

    One more detail, so we check has DNS resolving on server issue or not.
    Save snippet from https://pastebin.com/tLVFhmtu as any PHP file ion WordPress installation root (like a.php for example) and visit it in browser.

    Save generated page content as plain HTML and send link to me through contact form https://urosevic.net/c/

    If you get something like on this screenshot https://drive.google.com/open?id=0B8BerXvnwoN3SF90cmhSQkVsQ1U then wp_remote_get() on your server can resolve and reach Google server. If you do not get response from Google, then it’s issue on your server so you should probably contact server support.

    Cheers,
    Aleksandar

Viewing 4 replies - 1 through 4 (of 4 total)
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