Hello, dear elenamilashka.
Thank you very much for your question.
Please, can you send a link to the video so that we can see what problem you have.
You can use these “YouTube, Vimeo and MP4 videos and images in the plugin. You have the opportunity to add a video and an image in one portfolio.
Customer satisfaction is our priority and we do our best to make your experience even better.
Thank You very much.
I insert a link directly from YouTube. Previously, I inserted a video and everything worked, but today I updated the plugin and now the videos do not load. What link should I send you, from any video?
Dear elenamilashka.
Please provide us with the following information so that we can check the case and help you accordingly as soon as possible.
The plugin version you are using.
Please click on the F12 key, open your Console > Error tab, and screenshot it. Then, provide us with the screenshot so that we can check the availability of errors.
Looking forward to your reply.
Thank you.
I probably didn’t explain it clearly. I can’t put a video from YouTube in the WordPress admin panel. What does a link to my site page have to do with it? How will it help you? It’s empty, I can’t insert a video from YouTube. The links are working, other plugins insert them. Your plugin version is 2.4.9
We tested it here and we don’t see a problem. We don’t need a website. Please, when you insert a video and it doesn’t work. Can you do a console and see what error it writes?
Please click on the F12 key, open your Console > Error tab, and screenshot it. Then, provide us with the screenshot so that we can check the availability of errors.
I took a screenshot, but there is nothing about it. The error is not displayed in the console. In the logs of your plugin, yes, it is displayed, but not in the console. I go to your plugin – add video – insert a link from YouTube – and then it gives me an error – this link is not valid. That’s all
http://joxi.ru/gmvkwj4iBeJPG2
Dear elenamilashka.
We are testing and do not see the problem. Sorry for the late reply. We have been testing for 5 days already.
Please, can you provide a link to your page where the gallery is. Maybe we will see the problem there.
