Support » Plugin: WP Edit » Your website is not working – can’t download wpeditpro

  • Resolved elindydotcom

    (@elindydotcom)



    Hi:

    I tried to download wpeditpro from your website. The download form does not send the link and your contact page doesn’t work either. I’ve sent through a bunch of messages with no reply so far and multiple attempts to download the product (transaction is valid).

    Thanks.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Josh

    (@josh401)

    Moderator and Editor Customizer

    Hello,

    Many apologies for my delay. Yes, the server was down temporarily during that time. Since this is a premium plugin, please feel free to try using the contact form again. I’m happy to help in any way. Thanks!

    elindydotcom

    (@elindydotcom)

    Hi:

    I tried just a few days ago to use that form and even send a direct email to an email address I had on file. I got no response and the plugin doesn’t even allow me to validate my license and the website doesn’t allow me to view my license info either.

    I’ve basically left with no choice but to remove the plugin from all sites since it can’t be used. (Honestly, if a company is going to tie the activation of the software to a license server then the server shouldn’t be down for four months.)

    Thanks.

    Plugin Author Josh

    (@josh401)

    Moderator and Editor Customizer

    Can you please try to contact me via the contact form on the pro website? If you don’t have the link, please let me know.

    Thank you.

    (removed)

    @josh: I only have the link to one website that is included in the emails and the plugin. If there’s a different one I don’t know anything about it unfortunately. Your company has effectively been unresponsive for many months despite multiple posts here, emails to various email addresses, multiple uses of the contact form and even voice messages left at the phone number shown on your site. Its hard for me to take you guys seriously at this point. The time between responses on this thread has been a minimum of 1 month! My initial post was FIVE MONTHS ago. It shouldn’t be this hard to resolve license issues.

    It certainly feels as if the plugin has been abandoned and that no one should bother renewing their licenses.

    Plugin Author Josh

    (@josh401)

    Moderator and Editor Customizer

    You are absolutely correct. All I can do is ask for one more opportunity to reconcile the situation.

    Truth be told, I am not a company. I am a single individual. And while I have high hopes for WP Edit Pro, it is certainly not to the point where it pays all the bills. It is also not a stable source of income, as I have no idea how many I will sell each month. So I have had to supplement my income with two other jobs. None of this is your concern, or even an attempt at an excuse. Rather, I hope it helps give a glimpse of why sometimes I become overwhelmed.

    You have the correct form of contact, I believe. Please send me a message and I will work to remedy the situation. Thank you.

    Ok, I just sent an email to your email address.

    Thanks for letting us know your situation.

    @josh401 – just wanted to let you know that I never got an email from you today – can you confirm that you received the one I sent to you?

    Thanks very much!

    Plugin Author Josh

    (@josh401)

    Moderator and Editor Customizer

    Confirmed. Sorry, had to leave for a bit. I’ll reply via email.

    Plugin Author Josh

    (@josh401)

    Moderator and Editor Customizer

    We have resolved the issue via email.

    Thank you again for allowing me the opportunity to retain you as a loyal customer.

    Its really great to have this working again! Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
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