Support » Plugin: Shield Security: Protection with Smarter Automation » Your Site is Experiencing a Technical Issue

  • Resolved burlingtonpress

    (@burlingtonpress)


    Just received this automated email:

    ===========
    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Shield Security.

    First, visit your website (https://www.*********.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.*********.com/wp-login.php) and check for any visible issues.
    ===========

    I can’t find anything broken and logged in without a problem. I’m running Shield on a number of sites and this is the only one that has sent me this email.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author One Dollar Plugin

    (@onedollarplugin)

    Have you looked at your php logs etc?

    burlingtonpress

    (@burlingtonpress)

    [15-May-2019 11:47:45 UTC] PHP Warning: require_once(/home/*****/public_html/wp-content/plugins/wp-simple-firewall/src/lib/vendor/autoload.php): failed to open stream: No such file or directory in /home/*****/public_html/wp-content/plugins/wp-simple-firewall/icwp-wpsf.php on line 49

    [15-May-2019 11:47:45 UTC] PHP Fatal error: require_once(): Failed opening required ‘/home/*****/public_html/wp-content/plugins/wp-simple-firewall/src/lib/vendor/autoload.php’ (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/*****/public_html/wp-content/plugins/wp-simple-firewall/icwp-wpsf.php on line 49

    Plugin Author One Dollar Plugin

    (@onedollarplugin)

    Can you verify whether that file is on your server?
    It’s quite possible WP messed up the upgrade and didn’t copy the file during install/upgrade… incredibly frustrating, but completely out of our control. If the file isn’t there, you’ll need to delete and reinstall

    burlingtonpress

    (@burlingtonpress)

    autoload.php exists right where it should be

    Plugin Author One Dollar Plugin

    (@onedollarplugin)

    then if it’s not re-occuring, it was a temporary issue, or your server can’t read the file (so you’ll need to reinstall), or you have a server issue with not being able to read the file.

    burlingtonpress

    (@burlingtonpress)

    OK. It seems to be working right now, so perhaps it was a fluke. If it happens again, I’ll re-install. If it persists, I’ll follow up. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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