Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Your Site is Experiencing a Technical Issue

  • Resolved milena79

    (@milena79)


    Good morning,
    I have been receiving this email for a few days:

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Anti-Spam by CleanTalk.

    First, visit your website (https://www.ecodue.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.ecodue.com/wp-login.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://www.ecodue.com/wp-login.php?action=enter_recovery_mode&rm_token=QyP9WghMrWtudSPu9ORRPd&rm_key=6IFa1CE6lPkp88VHmAEagZ

    They deactivate the Anti-Spam by CleanTalk plugin, the site starts working again, I kindly ask for help to solve the problem.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support alexandergull

    (@alexandergull)

    Hello @milena79

    Can you send us web-server PHP logs on the date the issue faced?

    Best regards,

    Hi, can you tell me where I can find them?

    thank you

    Plugin Support alexandergull

    (@alexandergull)

    Better way is to ask about them your hosting provider or webmaster.

    All the best,

    Plugin Support alexandergull

    (@alexandergull)

    It seems we have fixed the same issue in the newest version.

    Please, update the plugin to version 5.142.2

    If this did not help, send us PHP logs.

    Be well,

    The plugin is already updated to this version 5.142.2

    Debug:
    Constants:
    CLEANTALK_AJAX_USE_BUFFER NOT_DEFINED
    CLEANTALK_AJAX_USE_FOOTER_HEADER NOT_DEFINED
    CLEANTALK_ACCESS_KEY NOT_DEFINED
    CLEANTALK_CHECK_COMMENTS_NUMBER NOT_DEFINED
    CLEANTALK_CHECK_MESSAGES_NUMBER NOT_DEFINED
    CLEANTALK_PLUGIN_DIR / home / uo305uyd / public_html / wp-content / plugins / cleantalk-spam-protect /
    WP_ALLOW_MULTISITE NOT_DEFINED
    Debug log: Drop debug data
    ArrayObject Object
    (
    [storage: ArrayObject: private] => Array
    (
    [00: 57: 23_ACTION__FUNCTION_] => Array
    (
    [0] => Failed.
    Query: ALTER TABLE wpvx_cleantalk_sfw_logs
    ADD COLUMN id VARCHAR (40) NOT NULL FIRST,
    ADD COLUMN status ENUM (‘PASS_SFW’, ‘DENY_SFW’, ‘PASS_SFW_BY_WHITELIST’, ‘PASS_SFW_BY_COOKIE’, ‘DENY_ANTIBOT’, ‘DENY_ANTICRAWLER’) NOT NULL AFTERip,
    DROP PRIMARY KEY,
    ADD PRIMARY KEY (id);
    Error: Duplicate entry ” for key ‘PRIMARY’
    )

    [00: 53: 31_ACTION__FUNCTION_] => Array
    (
    [0] => Failed.
    Query: ALTER TABLE wpvx_cleantalk_sfw_logs
    CHANGE statusstatus ENUM (‘PASS_SFW’, ‘DENY_SFW’, ‘PASS_SFW_BY_WHITELIST’, ‘PASS_SFW_BY_COOKIE’, ‘DENY_ANTICRAWLER’, ‘DENY_ANTIFLOOD’) NOT NULL AFTER ip;
    Error: Unknown column ‘status’ in ‘wpvx_cleantalk_sfw_logs’
    )

    [00: 52: 57_ACTION__FUNCTION_] => Array
    (
    [0] => Failed.
    Query: ALTER TABLE wpvx_cleantalk_sfw_logs
    CHANGE statusstatus ENUM (‘PASS_SFW’, ‘DENY_SFW’, ‘PASS_SFW__BY_WHITELIST’, ‘PASS_SFW__BY_COOKIE’, ‘DENY_ANTICRAWLER’, ‘PASS_ANTICRAWLER’, ‘DENY_ANTIFLOOD’ ” ”
    Error: Unknown column ‘status’ in ‘wpvx_cleantalk_sfw_logs’
    )

    )

    )

    Plugin Support alexandergull

    (@alexandergull)

    We have fixed the problem. All the changes will be included in the next stable release.
    Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )
    Here is a guide for you:
    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
    3. After the automatic page refreshing find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    4. Download the plugin archive from the link above.
    5. Go to Plugins —> Add New —> Upload Plugin.
    6. Choose the downloaded archive and press “Install Now”.
    Contact us if you have any questions.
    Best wishes,

    I followed the changes made, the problem persists

    Debug:
    Constants:
    CLEANTALK_AJAX_USE_BUFFER NOT_DEFINED
    CLEANTALK_AJAX_USE_FOOTER_HEADER NOT_DEFINED
    CLEANTALK_ACCESS_KEY NOT_DEFINED
    CLEANTALK_CHECK_COMMENTS_NUMBER NOT_DEFINED
    CLEANTALK_CHECK_MESSAGES_NUMBER NOT_DEFINED
    CLEANTALK_PLUGIN_DIR /home/uo305uyd/public_html/wp-content/plugins/cleantalk-spam-protect/
    WP_ALLOW_MULTISITE NOT_DEFINED
    Debug log: Drop debug data
    ArrayObject Object
    (
    [storage:ArrayObject:private] => Array
    (
    [00:57:23_ACTION__FUNCTION_] => Array
    (
    [0] => Failed.
    Query: ALTER TABLE wpvx_cleantalk_sfw_logs
    ADD COLUMN id VARCHAR(40) NOT NULL FIRST,
    ADD COLUMN status ENUM(‘PASS_SFW’,’DENY_SFW’,’PASS_SFW_BY_WHITELIST’,’PASS_SFW_BY_COOKIE’,’DENY_ANTIBOT’,’DENY_ANTICRAWLER’) NOT NULL AFTER ip,
    DROP PRIMARY KEY,
    ADD PRIMARY KEY (id);
    Error: Duplicate entry ” for key ‘PRIMARY’
    )

    [00:53:31_ACTION__FUNCTION_] => Array
    (
    [0] => Failed.
    Query: ALTER TABLE wpvx_cleantalk_sfw_logs
    CHANGE status status ENUM(‘PASS_SFW’,’DENY_SFW’,’PASS_SFW_BY_WHITELIST’,’PASS_SFW_BY_COOKIE’,’DENY_ANTICRAWLER’,’DENY_ANTIFLOOD’) NOT NULL AFTER ip;
    Error: Unknown column ‘status’ in ‘wpvx_cleantalk_sfw_logs’
    )

    [00:52:57_ACTION__FUNCTION_] => Array
    (
    [0] => Failed.
    Query: ALTER TABLE wpvx_cleantalk_sfw_logs
    CHANGE status status ENUM(‘PASS_SFW’,’DENY_SFW’,’PASS_SFW__BY_WHITELIST’,’PASS_SFW__BY_COOKIE’,’DENY_ANTICRAWLER’,’PASS_ANTICRAWLER’,’DENY_ANTIFLOOD’,’PASS_ANTIFLOOD’) NOT NULL AFTER ip;
    Error: Unknown column ‘status’ in ‘wpvx_cleantalk_sfw_logs’
    )

    )

    )

    • This reply was modified 2 months, 2 weeks ago by milena79.
    Plugin Support alexandergull

    (@alexandergull)

    Okay, I transfer this to the development team.

    We will contact you in a few days.

    Be well,

    thanks, I have currently disabled the plugin

    Plugin Author Safronik

    (@safronik)

    Hello @milena79

    We have already fixed that in 5.143. Please, perform the following:

    1. Activate the plugin.
    2. Enter setting and press “Drop debug” button.
    3. Update to the latest version using built-in WordPress update system.

    Contact us if you ahve questions.

    Good morning,
    I did everything, the plugin and WordPress were already updated, the problem remains

    Plugin Support alexandergull

    (@alexandergull)

    If nothing helps, we need to look at it on your site.

    Please, contact us via support@cleantalk.org or open a private ticket https://cleantalk.org/my/support/open

    Awaiting for your message

    Plugin Author Safronik

    (@safronik)

    Hello,

    We have fixed the problem. When you install this version (5.143.2) this table will be deleted and the new one will be created. That should works for sure.

    Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

    Here is an instruction:

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
    3. After the automatic page refresh find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    5. Go to Plugins —> Add New —> Upload Plugin.
    4. Download the plugin archive from the link above.
    6. Choose the downloaded archive and press “Install Now”.

    Contact us if you have any questions.

    Plugin Support amagsumov

    (@amagsumov)

    @milena79

    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.

Viewing 14 replies - 1 through 14 (of 14 total)
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