“Your Payment Information not valid”

  • Resolved jstnpwll

    (@jstnpwll)


    3 years, 8 months ago

    For the past year or so I have been getting emails from customers who cannot pay with any gateway (I have both Stripe and Paypal). The issue seems sporadic, as it does not affect everyone. I have been unable to recreate it myself.

    Here is what one customer described: “After I click submit payment it would just scroll to the top of the page in a Red box and say payment information not valid and then it would have a little red asterisk next to every single box that I filled in. Like I said I tried a credit card and PayPal.”

    It almost seems like the session is stuck or corrupt somehow. Customers have tried for several days without any changes. However, sometimes if they click through a link in my cart abandonment email, they are finally able to complete the purchase.

    What can I do to resolve this problem?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Juan G. (woo-hc)

    (@judagutor)

    3 years, 8 months ago

    Hi @jstnpwll!

    Thank you for reaching out.

    There are many reasons why this could be happening.

    To further check, could you please send a URL or link to your site?

    Also, along with it, kindly provide us the following:

    • Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste here your response.
    • Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

      • Thanks!

    Thread Starter jstnpwll

    (@jstnpwll)

    3 years, 8 months ago

    https://www.legboot.com

    
### WordPress Environment ###

WordPress address (URL): https://www.legboot.com
Site address (URL): https://www.legboot.com
WC Version: 6.6.1
REST API Version: ✔ 6.6.1
WC Blocks Version: ✔ 7.6.2
Action Scheduler Version: ✔ 3.4.0
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WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

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PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

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attachment: 424
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page: 19
post: 10
product: 64
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revision: 2
shop_coupon: 118
shop_order: 1724
shop_order_refund: 17
size-chart: 18
wp_block: 1
ycdcountdown: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (30) ###

Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 4.1.2
Cost of Goods for WooCommerce Pro: by WPFactory – 2.4.4
CustomCat Helper: by Justin Powell – 1.0.0
Customer Reviews for WooCommerce: by CusRev – 4.42
Disable Variable Product Price Range Woocommerce: by Geek Code Lab – 1.7
WooCommerce Discontinued Products: by Leon @ 211J – 1.1.5
301 Redirects: by WebFactory Ltd – 2.72
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Homepage Control: by WooThemes – 2.0.3
If-So: by If So Plugin – 1.5.7.1
Jetpack: by Automattic – 11.0
Klaviyo: by Klaviyo
Inc. – 2.5.5

Legboot: by Justin Powell – 1.1.28
Loginizer: by Softaculous – 1.7.1
PayPal Tracking For Woocommerce: by zorem – 1.2
PixelYourSite PRO: by PixelYourSite – 8.3.3
SiteGround Optimizer: by SiteGround – 7.1.4
TP Product Image Flipper for Woocommerce: by TP Plugins – 1.0.7
TrackShip for WooCommerce: by TrackShip – 1.1.3
Ultimate WooCommerce Auction Pro - Business: by Nitesh Singh – 2.1.5
Product Size Charts Plugin for WooCommerce Premium: by theDotstore – 2.3.0
Advanced Shipment Tracking for WooCommerce: by zorem – 3.4.3
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.18
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.1
Product Feed PRO for WooCommerce: by AdTribes.io – 11.6.7
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.1
WooCommerce Stripe Gateway: by WooCommerce – 6.4.1
Booster for WooCommerce: by Pluggabl LLC – 5.5.9
WooCommerce PayPal Payments: by WooCommerce – 1.6.5 (update to version 1.8.1 is available)
WooCommerce: by Automattic – 6.6.1

### Inactive Plugins (5) ###

Cost of Goods for WooCommerce: by WPFactory – 2.6.0
Countdown builder: by Adam Skaat – 2.3.9.12
Democracy Poll: by Kama – 5.6.0
Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 1.1.17
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: auction (auction)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #112 - /shop/
Cart: #13 - /cart/
Checkout: #14 - /checkout/
My account: #15 - /my-account/
Terms and conditions: #288 - /terms-of-service/

### Theme ###

Name: Storefront
Version: 3.5.1 (update to version 4.1.0 is available)
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: US
WooCommerce currency supported: ✔
PayPal card processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
Vault enabled: ✔
Logging enabled: ✔
Reference Transactions: –
Used PayPal Checkout plugin: ✔

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
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onboarding
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remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
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wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

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settings

Daily Cron: ✔ Next scheduled: 2022-06-22 20:18:34 -04:00
Options: ✔
Notes: 627
Onboarding: completed

### Action Scheduler ###

Complete: 1,403
Oldest: 2022-05-22 15:47:02 -0400
Newest: 2022-06-22 12:47:12 -0400

Pending: 2
Oldest: 2022-06-22 16:19:02 -0400
Newest: 2022-06-27 10:01:07 -0400

### Status report information ###

Generated at: 2022-06-22 13:47:48 -04:00

    
2022-06-13T20:15:12+00:00 CRITICAL Uncaught Error: Call to undefined method Woo_Variation_Swatches_Pro::get_option() in /home/customer/www/legboot.com/public_html/wp-content/plugins/woo-variation-swatches-pro/includes/hooks.php:13
Stack trace:
#0 /home/customer/www/legboot.com/public_html/wp-includes/class-wp-hook.php(307): Woo_Variation_Swatches_Pro->{closure}('')
#1 /home/customer/www/legboot.com/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#2 /home/customer/www/legboot.com/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#3 /home/customer/www/legboot.com/public_html/wp-settings.php(598): do_action('init')
#4 /home/customer/www/legboot.com/public_html/wp-config.php(92): require_once('/home/customer/...')
#5 /home/customer/www/legboot.com/public_html/wp-load.php(50): require_once('/home/customer/...')
#6 /home/customer/www/legboot.com/public_html/xmlrpc.php(31): require_once('/home/customer/...')
#7 {main}
  thrown in /home/customer/www/legboot.com/public_html/wp-content/plugins/woo-variation-swatches-pro/includes/hooks.php on line 13

    `

    • This reply was modified 3 years, 8 months ago by jstnpwll.
    Juan G. (woo-hc)

    (@judagutor)

    3 years, 8 months ago

    Thank you for sending the URL, status report, and error log.

    I visited your site and observed that your store has the option to pay with credit cards and with PayPal, which also has the feature to pay with credit/debit cards.

    Then, by looking at the system status and reading the customer’s description about the issue, I think it could be related to the WooCommerce PayPal Payments; since it is out of date, it could be causing conflicts.

    WooCommerce PayPal Payments: by WooCommerce – 1.6.5 (update to version 1.8.1 is available)

    Please try updating it to the latest version, and check if the issue persists.

    Let us know how it goes for you!

    Thread Starter jstnpwll

    (@jstnpwll)

    3 years, 8 months ago

    All my customers who complain say it happens for both payment methods (Stripe credit card, and PayPal). Not just when using the PayPal plugin. Would the PayPal plugin cause a problem with payment processing by other plugins (such as stripe)?

    Igor H

    (@ihereira)

    3 years, 8 months ago

    Hello,

    Name: Storefront
    Version: 3.5.1 (update to version 4.1.0 is available)

    For better performance, you can also update your theme, as well as your PayPal plugin.

    May I ask are the logs activated on your PayPal plugin? You can check this documentation to get more information:
    https://woocommerce.com/document/woocommerce-paypal-payments/#troubleshooting

    You can also activate the Stripe logs by checking:
    WooCommerce > Settings > Payments > stripe > settings > advanced settings > Log error messages.

    Please check: https://woocommerce.com/document/stripe/#setup-and-configuration on section #9 that is for Log error messages.

    At this point, you can make a test order, if the issue persists please provide the logs so that we can take a better look. Thanks.

    • This reply was modified 3 years, 8 months ago by Igor H.
    Thread Starter jstnpwll

    (@jstnpwll)

    3 years, 8 months ago

    The logging was not enabled for Stripe; I have enabled it.

    PayPal logging was enabled, and below are some logs that show my latest customer attempting to purchase something. I noticed this warning: 2022-06-20T15:24:02+00:00 WARNING No order for webhook event WH-0T154325EW3137921-16B902310S510102T was found.

    (Note: I have redacted personal information from these logs)

    2022-06-20T00:22:58+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response Debug ID: 561eddaa083f1
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-06-20T00:22:58+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders
Request Body: {"intent":"CAPTURE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"58.00","breakdown":{"item_total":{"currency_code":"USD","value":"58.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"description":"","items":[{"name":"Please Do Not The Cat \u2014 T-Shirt - Light Blue, XL","unit_amount":{"currency_code":"USD","value":"24.00"},"quantity":1,"description":"","sku":"cc-1049-9962-91713027-48171","category":"PHYSICAL_GOODS","tax":{"currency_code":"USD","value":"0.00"}},{"name":"Hamilton \u2014 Canvas - 12\" x 18\"","unit_amount":{"currency_code":"USD","value":"34.00"},"quantity":1,"description":"","sku":"cc-1214-12638-93570872-57086","category":"PHYSICAL_GOODS","tax":{"currency_code":"USD","value":"0.00"}}],"payee":{"merchant_id":"66R6DGF5GEJRA"},"shipping":{"name":{"full_name":"[redacted]"},"address":{"country_code":"US","address_line_1":"[redacted]","address_line_2":"","admin_area_1":"FL","admin_area_2":"[redacted]","postal_code":"[redacted]"}}}],"application_context":{"user_action":"CONTINUE","shipping_preference":"SET_PROVIDED_ADDRESS","landing_page":"LOGIN","locale":"en-US","brand_name":"Legboot","return_url":"https:\/\/www.legboot.com\/?wc-ajax=ppc-return-url","cancel_url":"https:\/\/www.legboot.com\/checkout\/"},"payment_method":{"payee_preferred":"IMMEDIATE_PAYMENT_REQUIRED","payer_selected":"PAYPAL"}}
Response Debug ID: c33ff1721874a
Response: Array
(
    [code] => 201
    [message] => Created
)

2022-06-20T15:16:18+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response Debug ID: e05caffe915b4
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-06-20T15:16:19+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders
Request Body: {"intent":"CAPTURE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"26.00","breakdown":{"item_total":{"currency_code":"USD","value":"26.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"description":"","items":[{"name":"Jubba the Hat \u2014 Dad Cap - Light Grey","unit_amount":{"currency_code":"USD","value":"26.00"},"quantity":1,"description":"","sku":"cc-1166-12258-98229814-55273","category":"PHYSICAL_GOODS","tax":{"currency_code":"USD","value":"0.00"}}],"payee":{"merchant_id":"66R6DGF5GEJRA"},"shipping":{"name":{"full_name":" "},"address":{"country_code":"US","address_line_1":"[redacted]","address_line_2":"","admin_area_1":"[redacted]","admin_area_2":"[redacted]","postal_code":"[redacted]"}}}],"application_context":{"user_action":"CONTINUE","shipping_preference":"SET_PROVIDED_ADDRESS","landing_page":"LOGIN","locale":"en-US","brand_name":"Legboot","return_url":"https:\/\/www.legboot.com\/?wc-ajax=ppc-return-url","cancel_url":"https:\/\/www.legboot.com\/checkout\/"},"payment_method":{"payee_preferred":"IMMEDIATE_PAYMENT_REQUIRED","payer_selected":"PAYPAL"}}
Response Debug ID: 9d023b8188305
Response: Array
(
    [code] => 201
    [message] => Created
)

2022-06-20T15:16:39+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/6B4268058U022745T
Response Debug ID: d4972538e4bb2
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-06-20T15:16:56+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"fe83b100-f0ab-11ec-8a1b-6d30764889d8","transmission_time":"2022-06-20T15:16:44Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"nNMI991X9+OiqdPBXLqoB6WTiTLo\/ZhRTMTR2Cn7BYHm3QK5zgkACgodyTvEu0Fc\/gtpty5Oa9nHliKstZ2PzhES7wOj1e0tPPgD0S3ZQoZngslf3OfnSb0otj5nC\/07kcsej1uQIg2qC5LDXF964J95IF9kTFgqC4HQIqQX5+1nsyApCDpgo4ArOTcxTgBu4PCg8+o06f4zLSjkHpuKXGvBgYA5KJn3g0oOJjOKzYAw4wNITxMB+kObVRpk4TK\/4fmfWcT6ivFvgzrh85kv2YOvW8tXOuLS1nbh75GThis5H3DhHnNX9pi0R9a3f8DF3qoD3hqeZ7jQIuA9HZia\/Q==","webhook_id":"63R12626DN703824S","webhook_event":{"id":"WH-8SS730817K3369523-6JK8385652952150K","event_version":"1.0","create_time":"2022-06-20T15:16:40.474Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2022-06-20T15:16:19Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"26.00","breakdown":{"item_total":{"currency_code":"USD","value":"26.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"payee":{"merchant_id":"66R6DGF5GEJRA","display_data":{"brand_name":"Legboot"}},"description":"","items":[{"name":"Jubba the Hat \u2014 Dad Cap - Light Grey","unit_amount":{"currency_code":"USD","value":"26.00"},"tax":{"currency_code":"USD","value":"0.00"},"quantity":"1","description":"","sku":"cc-1166-12258-98229814-55273","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"[redacted]"},"address":{"address_line_1":"[redacted]","admin_area_2":"[redacted]","admin_area_1":"[redacted]","postal_code":"[redacted]","country_code":"US"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6B4268058U022745T","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6B4268058U022745T","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6B4268058U022745T\/capture","rel":"capture","method":"POST"}],"id":"6B4268058U022745T","intent":"CAPTURE","payer":{"name":{"given_name":"[redacted]","surname":"[redacted]"},"email_address":"[redacted]","payer_id":"VG63QPNNCHV3N","address":{"country_code":"[redacted]"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-8SS730817K3369523-6JK8385652952150K","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-8SS730817K3369523-6JK8385652952150K\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 86c522bfa1f7f
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-06-20T15:16:56+00:00 WARNING No order for webhook event WH-8SS730817K3369523-6JK8385652952150K was found.
2022-06-20T15:16:56+00:00 INFO Webhook has been handled by CHECKOUT.ORDER.APPROVED
2022-06-20T15:16:56+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"fe83b100-f0ab-11ec-8a1b-6d30764889d8","transmission_time":"2022-06-20T15:16:44Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"nNMI991X9+OiqdPBXLqoB6WTiTLo\/ZhRTMTR2Cn7BYHm3QK5zgkACgodyTvEu0Fc\/gtpty5Oa9nHliKstZ2PzhES7wOj1e0tPPgD0S3ZQoZngslf3OfnSb0otj5nC\/07kcsej1uQIg2qC5LDXF964J95IF9kTFgqC4HQIqQX5+1nsyApCDpgo4ArOTcxTgBu4PCg8+o06f4zLSjkHpuKXGvBgYA5KJn3g0oOJjOKzYAw4wNITxMB+kObVRpk4TK\/4fmfWcT6ivFvgzrh85kv2YOvW8tXOuLS1nbh75GThis5H3DhHnNX9pi0R9a3f8DF3qoD3hqeZ7jQIuA9HZia\/Q==","webhook_id":"63R12626DN703824S","webhook_event":{"id":"WH-8SS730817K3369523-6JK8385652952150K","event_version":"1.0","create_time":"2022-06-20T15:16:40.474Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2022-06-20T15:16:19Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"26.00","breakdown":{"item_total":{"currency_code":"USD","value":"26.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"payee":{"merchant_id":"66R6DGF5GEJRA","display_data":{"brand_name":"Legboot"}},"description":"","items":[{"name":"Jubba the Hat \u2014 Dad Cap - Light Grey","unit_amount":{"currency_code":"USD","value":"26.00"},"tax":{"currency_code":"USD","value":"0.00"},"quantity":"1","description":"","sku":"cc-1166-12258-98229814-55273","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"[redacted]"},"address":{"address_line_1":"[redacted]","admin_area_2":"[redacted]","admin_area_1":"[redacted]","postal_code":"[redacted]","country_code":"US"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6B4268058U022745T","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6B4268058U022745T","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/6B4268058U022745T\/capture","rel":"capture","method":"POST"}],"id":"6B4268058U022745T","intent":"CAPTURE","payer":{"name":{"given_name":"[redacted]","surname":"[redacted]"},"email_address":"[redacted]","payer_id":"VG63QPNNCHV3N","address":{"country_code":"US"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-8SS730817K3369523-6JK8385652952150K","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-8SS730817K3369523-6JK8385652952150K\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 9a3688af2cc13
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-06-20T15:22:27+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders
Request Body: {"intent":"CAPTURE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"26.00","breakdown":{"item_total":{"currency_code":"USD","value":"26.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"description":"","items":[{"name":"Jubba the Hat \u2014 Dad Cap - Khaki","unit_amount":{"currency_code":"USD","value":"26.00"},"quantity":1,"description":"","sku":"cc-1166-12257-98229814-55272","category":"PHYSICAL_GOODS","tax":{"currency_code":"USD","value":"0.00"}}],"payee":{"merchant_id":"66R6DGF5GEJRA"},"shipping":{"name":{"full_name":" "},"address":{"country_code":"US","address_line_1":"[redacted]","address_line_2":"","admin_area_1":"[redacted]","admin_area_2":"[redacted]","postal_code":"[redacted]"}}}],"application_context":{"user_action":"CONTINUE","shipping_preference":"SET_PROVIDED_ADDRESS","landing_page":"LOGIN","locale":"en-US","brand_name":"Legboot","return_url":"https:\/\/www.legboot.com\/?wc-ajax=ppc-return-url","cancel_url":"https:\/\/www.legboot.com\/checkout\/"},"payment_method":{"payee_preferred":"IMMEDIATE_PAYMENT_REQUIRED","payer_selected":"PAYPAL"}}
Response Debug ID: 3237982ee81a9
Response: Array
(
    [code] => 201
    [message] => Created
)

2022-06-20T15:22:43+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/2WT81071J1739922S
Response Debug ID: 7e454bbf058a7
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-06-20T15:23:00+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders
Request Body: {"intent":"CAPTURE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"26.00","breakdown":{"item_total":{"currency_code":"USD","value":"26.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"description":"","items":[{"name":"Jubba the Hat \u2014 Dad Cap - Khaki","unit_amount":{"currency_code":"USD","value":"26.00"},"quantity":1,"description":"","sku":"cc-1166-12257-98229814-55272","category":"PHYSICAL_GOODS","tax":{"currency_code":"USD","value":"0.00"}}],"payee":{"merchant_id":"66R6DGF5GEJRA"},"shipping":{"name":{"full_name":"[redacted]"},"address":{"country_code":"US","address_line_1":"[redacted]","address_line_2":"","admin_area_1":"[redacted]","admin_area_2":"[redacted]","postal_code":"[redacted]"}}}],"application_context":{"user_action":"CONTINUE","shipping_preference":"SET_PROVIDED_ADDRESS","landing_page":"LOGIN","locale":"en-US","brand_name":"Legboot","return_url":"https:\/\/www.legboot.com\/?wc-ajax=ppc-return-url","cancel_url":"https:\/\/www.legboot.com\/checkout\/"},"payment_method":{"payee_preferred":"IMMEDIATE_PAYMENT_REQUIRED","payer_selected":"PAYPAL"}}
Response Debug ID: d8983111d4032
Response: Array
(
    [code] => 201
    [message] => Created
)

2022-06-20T15:23:11+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/2ES57700EG251393F
Response Debug ID: f83d85fcdc167
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-06-20T15:23:37+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"d82e31f0-f0ac-11ec-969b-e7804a14010a","transmission_time":"2022-06-20T15:22:49Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"FOoKopZXeD6qe5hDZ2RrSTL1UyPmSRmaWlU85yVURXAOQVaF7JfsrhBJez6TEZeKBD5q3gevulyTO6g+KjXVWbHwv\/xHfM89EBSZGPw8T4iX8jIT2jR4HPUNxK6Mdg8odjAXhB3c+W8zZFwqTiuxD+6X62S6C2IT35q8+t5gX++\/V1joVVDg4v7qUK9Vaq7w3Ds6dbYlmOhxMcSrmP849vNRADDzv1b2d7cYEDlB4\/1LkyUKps2YJNuSG5XllFiRt3JDoZpBldQZ6dQ5hYg6inOrIcQ9vPMddKXYFTWmAPzmkxhCpCSts0Pd1iz2EYSjH6PpD8Kvy\/kBVadilIOlHQ==","webhook_id":"63R12626DN703824S","webhook_event":{"id":"WH-1LR980983F3786130-7H105488XT3152210","event_version":"1.0","create_time":"2022-06-20T15:22:44.195Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2022-06-20T15:22:27Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"26.00","breakdown":{"item_total":{"currency_code":"USD","value":"26.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"payee":{"merchant_id":"66R6DGF5GEJRA","display_data":{"brand_name":"Legboot"}},"description":"","items":[{"name":"Jubba the Hat \u2014 Dad Cap - Khaki","unit_amount":{"currency_code":"USD","value":"26.00"},"tax":{"currency_code":"USD","value":"0.00"},"quantity":"1","description":"","sku":"cc-1166-12257-98229814-55272","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"[redacted]"},"address":{"address_line_1":"[redacted]","admin_area_2":"[redacted]","admin_area_1":"[redacted]","postal_code":"[redacted]","country_code":"US"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/2WT81071J1739922S","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/2WT81071J1739922S","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/2WT81071J1739922S\/capture","rel":"capture","method":"POST"}],"id":"2WT81071J1739922S","intent":"CAPTURE","payer":{"name":{"given_name":"[redacted]","surname":"[redacted]"},"email_address":"[redacted]","payer_id":"VG63QPNNCHV3N","address":{"country_code":"US"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-1LR980983F3786130-7H105488XT3152210","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-1LR980983F3786130-7H105488XT3152210\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: e2f81023296d4
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-06-20T15:23:37+00:00 WARNING No order for webhook event WH-1LR980983F3786130-7H105488XT3152210 was found.
2022-06-20T15:23:37+00:00 INFO Webhook has been handled by CHECKOUT.ORDER.APPROVED
2022-06-20T15:23:38+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"d82e31f0-f0ac-11ec-969b-e7804a14010a","transmission_time":"2022-06-20T15:22:49Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"FOoKopZXeD6qe5hDZ2RrSTL1UyPmSRmaWlU85yVURXAOQVaF7JfsrhBJez6TEZeKBD5q3gevulyTO6g+KjXVWbHwv\/xHfM89EBSZGPw8T4iX8jIT2jR4HPUNxK6Mdg8odjAXhB3c+W8zZFwqTiuxD+6X62S6C2IT35q8+t5gX++\/V1joVVDg4v7qUK9Vaq7w3Ds6dbYlmOhxMcSrmP849vNRADDzv1b2d7cYEDlB4\/1LkyUKps2YJNuSG5XllFiRt3JDoZpBldQZ6dQ5hYg6inOrIcQ9vPMddKXYFTWmAPzmkxhCpCSts0Pd1iz2EYSjH6PpD8Kvy\/kBVadilIOlHQ==","webhook_id":"63R12626DN703824S","webhook_event":{"id":"WH-1LR980983F3786130-7H105488XT3152210","event_version":"1.0","create_time":"2022-06-20T15:22:44.195Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2022-06-20T15:22:27Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"26.00","breakdown":{"item_total":{"currency_code":"USD","value":"26.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"payee":{"merchant_id":"66R6DGF5GEJRA","display_data":{"brand_name":"Legboot"}},"description":"","items":[{"name":"Jubba the Hat \u2014 Dad Cap - Khaki","unit_amount":{"currency_code":"USD","value":"26.00"},"tax":{"currency_code":"USD","value":"0.00"},"quantity":"1","description":"","sku":"cc-1166-12257-98229814-55272","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"[redacted]"},"address":{"address_line_1":"[redacted]","admin_area_2":"[redacted]","admin_area_1":"[redacted]","postal_code":"[redacted]","country_code":"US"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/2WT81071J1739922S","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/2WT81071J1739922S","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/2WT81071J1739922S\/capture","rel":"capture","method":"POST"}],"id":"2WT81071J1739922S","intent":"CAPTURE","payer":{"name":{"given_name":"[redacted]","surname":"[redacted]"},"email_address":"[redacted]","payer_id":"VG63QPNNCHV3N","address":{"country_code":"US"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-1LR980983F3786130-7H105488XT3152210","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-1LR980983F3786130-7H105488XT3152210\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 74efc741a853a
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-06-20T15:24:02+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"e7d10880-f0ac-11ec-a664-7574e7b014c5","transmission_time":"2022-06-20T15:23:15Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"fsMNej5cZZtzAfB2b5pNBY8onld1wL5BVR\/tOKxF8RAca10mkkZGgPVFnLubvVuNSUOoZXpYteDIra+u+N08mATbdcil1fmNGTPB3RegKHT9Ol57csjg3WvT\/oCznXNiL97W1zK+Kyr2SgZb8iYYXVyzpVFcd8e\/\/Pl0SAE4wcabC22X3uGwfH7PukfPHkSlEQK+S+YiE34EsLrpT7Y+9hvp4oqAOOjf1PEEYs7e9kfWXxoS\/2YKRQQP4XGWvWSJ9\/S6xUP3dgc72iZRKQYUC3ZOporWLEolCdxs8GUkRWNblIcQEN5HXHaGgonheip+W1PO07CdbTHTpiIr+pSPVQ==","webhook_id":"63R12626DN703824S","webhook_event":{"id":"WH-0T154325EW3137921-16B902310S510102T","event_version":"1.0","create_time":"2022-06-20T15:23:11.936Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2022-06-20T15:23:00Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"26.00","breakdown":{"item_total":{"currency_code":"USD","value":"26.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"payee":{"merchant_id":"66R6DGF5GEJRA","display_data":{"brand_name":"Legboot"}},"description":"","items":[{"name":"Jubba the Hat \u2014 Dad Cap - Khaki","unit_amount":{"currency_code":"USD","value":"26.00"},"tax":{"currency_code":"USD","value":"0.00"},"quantity":"1","description":"","sku":"cc-1166-12257-98229814-55272","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"[redacted]"},"address":{"address_line_1":"[redacted]","admin_area_2":"[redacted]","admin_area_1":"[redacted]","postal_code":"[redacted]","country_code":"US"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/2ES57700EG251393F","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/2ES57700EG251393F","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/2ES57700EG251393F\/capture","rel":"capture","method":"POST"}],"id":"2ES57700EG251393F","intent":"CAPTURE","payer":{"name":{"given_name":"[redacted]","surname":"[redacted]"},"email_address":"[redacted]","payer_id":"VG63QPNNCHV3N","address":{"country_code":"US"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-0T154325EW3137921-16B902310S510102T","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-0T154325EW3137921-16B902310S510102T\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 5d691bb393fd8
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-06-20T15:24:02+00:00 WARNING No order for webhook event WH-0T154325EW3137921-16B902310S510102T was found.
2022-06-20T15:24:02+00:00 INFO Webhook has been handled by CHECKOUT.ORDER.APPROVED
2022-06-20T15:24:03+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"e7d10880-f0ac-11ec-a664-7574e7b014c5","transmission_time":"2022-06-20T15:23:15Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"fsMNej5cZZtzAfB2b5pNBY8onld1wL5BVR\/tOKxF8RAca10mkkZGgPVFnLubvVuNSUOoZXpYteDIra+u+N08mATbdcil1fmNGTPB3RegKHT9Ol57csjg3WvT\/oCznXNiL97W1zK+Kyr2SgZb8iYYXVyzpVFcd8e\/\/Pl0SAE4wcabC22X3uGwfH7PukfPHkSlEQK+S+YiE34EsLrpT7Y+9hvp4oqAOOjf1PEEYs7e9kfWXxoS\/2YKRQQP4XGWvWSJ9\/S6xUP3dgc72iZRKQYUC3ZOporWLEolCdxs8GUkRWNblIcQEN5HXHaGgonheip+W1PO07CdbTHTpiIr+pSPVQ==","webhook_id":"63R12626DN703824S","webhook_event":{"id":"WH-0T154325EW3137921-16B902310S510102T","event_version":"1.0","create_time":"2022-06-20T15:23:11.936Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2022-06-20T15:23:00Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"26.00","breakdown":{"item_total":{"currency_code":"USD","value":"26.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"payee":{"merchant_id":"66R6DGF5GEJRA","display_data":{"brand_name":"Legboot"}},"description":"","items":[{"name":"Jubba the Hat \u2014 Dad Cap - Khaki","unit_amount":{"currency_code":"USD","value":"26.00"},"tax":{"currency_code":"USD","value":"0.00"},"quantity":"1","description":"","sku":"cc-1166-12257-98229814-55272","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"[redacted]"},"address":{"address_line_1":"[redacted]","admin_area_2":"[redacted]","admin_area_1":"[redacted]","postal_code":"[redacted]","country_code":"US"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/2ES57700EG251393F","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/2ES57700EG251393F","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/2ES57700EG251393F\/capture","rel":"capture","method":"POST"}],"id":"2ES57700EG251393F","intent":"CAPTURE","payer":{"name":{"given_name":"[redacted]","surname":"[redacted]"},"email_address":"[redacted]","payer_id":"VG63QPNNCHV3N","address":{"country_code":"US"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-0T154325EW3137921-16B902310S510102T","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-0T154325EW3137921-16B902310S510102T\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 26488da381f4a
Response: Array
(
    [code] => 200
    [message] => OK
)
    Igor H

    (@ihereira)

    3 years, 8 months ago

    Hello,

    Thanks for sending the logs, that’s odd, I’ve checked the logs but so far they do not display the issue, that sounds like it is a random issue.

    For better assistance, please contact us at WooCommerce.com > My Account > Support.
    You may need to create an account before you can access that page.

    Please include a link to this forum thread, this is important for our team to get more information.

    We will be able to help you further there. Thanks.

    Juan G. (woo-hc)

    (@judagutor)

    3 years, 8 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m marking this thread as resolved.

    Hopefully, the information provided guided you in the right direction and you were able to solve your issue. If you have any further questions, we recommend creating a new topic.

    Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘“Your Payment Information not valid”’ is closed to new replies.