Hi @aaali !
Thank you for reaching out to us!
The account isn’t blocked, the email address is different.
We’ve sent you the details in email.
Can we help you with anything else?
Waiting for your reply,
Lídia from the Trustindex Team
We’ve sent you the details in email. – Which e-mail address did you send me the message to? no message on either mail I use here on wordpress.org, and also no message on the two mails I specified above. For how many days now I can’t access…
Offf, could you guys please just delete completely everything that has anything to do with the urscreens.com domain and I’ll just register from scratch. I’d really appreciate it.
Hi @aaali ,
We’ve corresponded with you over email, on the same address you mentioned in your first post here.
You wrote back a few times and then stopped on January 2nd. We have sent the details regarding your login issue on that email.
In case you cannot find the email (it was from the support@trustindex.io address), please write to us again on that same address (support@trustindex.io) , with this subject title: “WP Support: Your IP address/username has been blocked due to too many login attempts” and we will assist you further with your login again.
Thank you for your cooperation!
Kind regards,
Viktoria
Trustindex Support Team
Hi. My bad, that instruction You sent on January 2nd is working. I was able to regain access. Thank You very much for your help. Have a good day.
Hi @aaali ,
Thank you for letting me know! I’m glad to hear that you no longer experience the issue with your login.
Feel free to reach out to us again if needed. Have a lovely day!
Kind regards,
Viktoria
Trustindex Support Team
