Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Your Clean-Talk plugin caused our WordPress account to crack

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello, Robert.

    We’ve replied to your email. Let’s troubleshoot the issue there.

    Hello,
    Our website was inaccessible in every way, we could not access it using our normal WordPress account access no could we access it using our cPanel account access. As I said only our web provider could replace the whole account using a backup that was over 30 days old and even then they had to disable CleanTalks plugin so the account would be accessible again!

    We have no way to trouble shoot this as our website was completely reinstalled and no logs remain as far as we know.

    Regards,
    Robert Davis
    Tole Painting Book Exchange

    Plugin Support amagsumov

    (@amagsumov)

    You can try to contact your hosting provider, probably they can provide you with the website’s logs.

    If you get the logs, please send them to support@cleantalk.org

    Thank you.

    • This reply was modified 2 months, 1 week ago by amagsumov.
Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.