Support » Plugin: Wordfence Security - Firewall & Malware Scan » Your access to this site has been temporarily limited by the site owner

  • Resolved oga23

    (@oga23)


    How on earth was my access limited by the owner if I am the owner and the admin?

    And then it says:

    If you think you have been blocked in error, contact the owner of this site for assistance.

    So – i contacted myself and tried to unlock me. But of course i can’t do that.
    Fix this, please!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hey @oga23,

    the quickest way back into the site is renaming the Wordfence plugin directory to something like wordfence.bak. Then once you’re back in you can rename it back to re-enable it.

    Does the message show the reason you’re being blocked? Can you share a screenshot of the entire page with the error on it?

    Thanks,

    Gerroald

    Thread Starter oga23

    (@oga23)

    Hi,
    thank you for your reply. the problem persists and is happening to users that enter correct email password too…
    See a screenshot here.

    Thread Starter oga23

    (@oga23)

    Today it locked me out again while i was in the backend!!! This is getting ridiciolus.
    See it here.

    Hey @oga23,

    If you can show the expanded Details of the block in Live Traffic we can determine why this is happening and address it. However, my hunch is that you’re going to need to adjust your Rate Limit settings.

    https://www.wordfence.com/help/firewall/rate-limiting/

    Thanks,

    Gerroald

    Hey @oga23,

    We haven’t heard back from you in a while, so I’ve gone ahead and marked this thread as resolved.

    Please feel free to open another thread if you’re still having issues with Wordfence.

    Thanks,

    Gerroald

Viewing 5 replies - 1 through 5 (of 5 total)
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