• When we install a plugin, we have specific needs for the plugin. I personally test the plugin to ensure compatibility with all my other plugins and ensure the user experience is rock solid. When you completely change a plugin with no prior notification, at best you severely irritate a bunch of your users and, at worst, you put our sites at risk of not working properly.

    Shame on you for not caring enough about your customers to do this right.

    • This topic was modified 6 months, 2 weeks ago by mreall.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Thanks for the review but this needs explaining.

    Shame on you for not caring enough about your customers to do this right.

    You are not a customer of this author. No one is here, no one using this plugin from this site was ever anyone’s customer. You’re a user of opensource code.

    It’s cool to be upset about the changes to this plugin, it’s cool to leave feedback about that. But please set your expectations appropriately. You’re not this developer’s customer.

    Thread Starter mreall

    (@mreall)

    @jdembowski, not only are you wrong, you’re doing a disservice to the customers/users/clients/freeloaders (take your pick) using the product. No one appreciates a bait-and-switch. No one likes a surprise when running a professional site.

    The new owners of the plugin missed an incredible opportunity to show their users how much they care. Simply notifying us of the change and laying out a timeline for the transition would have significantly reduced the amount of backlash they are currently getting. I get they want to monetize their product. That’s business. But hopefully they factored into their decision all the goodwill they are now losing. After all, goodwill often converts prospects into paying customers.

    I, for one, now know how they treat their customers and won’t give their product a chance. Arguing over the definition of “customer” is petty and reinforces the value you give to people using the product.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Arguing over the definition of “customer” is petty and reinforces the value you give to people using the product.

    This is not me having an argument with you or anyone.

    I fully understand user’s anger at this blatant action from the plugin developer and users should be upset. That is legitimate.

    But please check your expectations and terms. If you were a customer of theirs then I suggest you contact the developer for a refund of what you paid them.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘You simply can’t totally change a plugin’ is closed to new replies.