• amdersjensen

    (@amdersjensen)


    Were a startup doing sales letters and funnels.
    We are currently focused on our first launch with our first customer, building the processes at the same time we push the customer project through them.

    Tedious work, and fun. It´s the first time we do pretty much everything.

    Anyway.. When the payment button didn’t work the way it was supposed to, the support suggested id create a temporary wordpress login, for them to use inorder to test and troubleshoot the problem and i did.

    Less than hours later an email arrived, detailing the exact origins of the problem, included was a step by step guide o exatly how to fix the problem.

    With screenshots and everything.

    Turns out the fault was entirely my own. I had misspelled the suffix in the domain name in googles reCaptcha service.

    I was blown away that these guys just took over and did the whole trouble shooting for us. Not only did they go above and beyond what could reasonably be expected, but because they just did it, they let me focus on my stuff knowing i didnt have to worry about the payment button issue.

    They just found and fixed the error i had caused myself by typing the wrong domain suffix in the captcha settings with Google.

    And voilá!
    Now we accept credit cards.

    My own fault entirely.

    You saved our asses guys, and for that me and my partner are deeply grateful.

    From the bottom of our hearts,
    Thank you!

    Warmest regards,
    Anders & Christian

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  • Plugin Contributor Adam Lea

    (@adamjlea)

    @amdersjensen, thank you so much for your kind words and a five-star rating.

    It means so much for us to hear that our support was excellent and that we were able to resolve the issue for you quickly and completely.

    Thank you again, you made our day 🙂

Viewing 1 replies (of 1 total)
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