"You do not have sufficient permissions to access this page."

Resolved webbeetle
(@webbeetle)

9 years, 7 months ago

Since 2 updates back the plug-in lost it’s up-arrow character I inserted and instead shows text “scroll back to top”, which I don’t want (looks ugly and is not convenient for international visitors)!

When I want to enter settings [options-general.php?page=scrollupoptions] all I get is an error
“You do not have sufficient permissions to access this page.”

This is the ONLY plugin giving me this error! I searched a little online, all solutions I find relate to the fact that all plugins would come up with the same error and some general settings need adjusting…

I have since disabled the plug-in!

https://wordpress.org/plugins/smooth-scroll-up/

Viewing 15 replies - 1 through 15 (of 16 total)

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jimaroonie
(@jimaroonie)

9 years, 7 months ago

Getting the same error here and it is no longer showing/working on the blog site.

Hope you can help resolve the issue.

Plugin Author Konstantinos Kouratoras
(@kouratoras)

9 years, 7 months ago

Which Role do you have as user, while trying to access the options page?

Thread Starter webbeetle
(@webbeetle)

9 years, 7 months ago

Konstantinos: admin account.

tnconnect
(@tnconnect)

9 years, 7 months ago

Same issue. Logged in with admin account.

Plugin Author Konstantinos Kouratoras
(@kouratoras)

9 years, 7 months ago

WordPress version?

tnconnect
(@tnconnect)

9 years, 7 months ago

3.9.2 and 4.0

Plugin Author Konstantinos Kouratoras
(@kouratoras)

9 years, 7 months ago

I can’t reproduce the error. Could you send me credentials of this account to kouratoras[at]gmail[dot]com to check that?

bert.ve
(@bertve)

9 years, 7 months ago

Same here. I just installed v 0.8.4 using WP 4.0. On clicking ‘Settings’ I get the message “You do not have sufficient permissions to access this page.” Logged in as admin. By the reviews it looks like a very useful plugin, so I hope you can come up with a fix soon. Thanks for your efforts.

Plugin Author Konstantinos Kouratoras
(@kouratoras)

9 years, 7 months ago

I am trying to reproduce the error, but can’t make it. Could anyone of you send me some admin credentials to email kouratoras[at]gmail[dot]com to check that? Thank you.

Plugin Author Konstantinos Kouratoras
(@kouratoras)

9 years, 7 months ago

Just found the bug! I just forgot to update the plugin’s link, in the plugins page. If you go to Options -> Smooth Scroll Up everything works as expected.

Please update to version 0.8.5, bug was fixed!

Thank you all for the feedback!

A review would be really appreciated:
https://wordpress.org/support/view/plugin-reviews/smooth-scroll-up

tnconnect
(@tnconnect)

9 years, 7 months ago

Thanks. That fixed it for me.

Thread Starter webbeetle
(@webbeetle)

9 years, 7 months ago

This works for me now too, except that with all the back-and-forth the plug-in had forgotten ALL my custom settings (and me too) 🙁

BTW: I am using UNICODE character #10699 as an arrow up, it looks like this:
⧋

Konstantinos: I had emailed you my access details today, I assume you don’t need them anymore and I can reset them?!

Plugin Author Konstantinos Kouratoras
(@kouratoras)

9 years, 6 months ago

@webbeetle, i don’t need them anymore, you can reset them. Thank you for the feedback!

Also, a review would really be appreciated! 🙂

Texiwill
(@texiwill)

9 years, 6 months ago

Hello,

I am still getting this problem. Any chance you can share the fix so I can see if what is really happening?

Best regards,
Edward

Texiwill
(@texiwill)

9 years, 6 months ago

found it, something to do with the cache I was using… Fixed.