Support » Plugin: Zendesk Chat » "You do not have sufficient permissions to access this page."

  • Resolved webwizard1391


    Same issue here. There really isn’t much to screenshot, it’s a blank white page that just says…

    “You do not have sufficient permissions to access this page.”

    These are the pages where this appears…


    Here’s my list of plugins, in case of some compatibility issue…

    All in one Favicon
    Automatically Paginate Posts
    Basic Google Maps Placemarks
    Contact Form 7
    Disable Comments
    Facebook Comments
    Google+ Author Information in Search Results (Free Version)
    Google Analytics Dashboard for WP
    NextScripts: Social Networks Auto-Poster
    Rackspace Cloudfiles CDN
    Revolution Slider
    Simple 301 Redirects
    WordPress Importer
    WordPress SEO
    WP Super Cache
    Yet Another Related Posts Plugin
    Zopim Widget

    I even checked the role permissions with WP Role Manager, and it shows that I have permission to edit these two pages specifically, yet this error still appears.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Also, while I’m at it, none of the jquery I’m entering into the config area seems to take effect.

    I’m trying to set this up so that the chat window is as minimized and small as possible when the page loads. I just want that little sliver that says “we’re online” or whatever in the bottom right. The chat window is very large & gaudy in my opinion, and I don’t want it to take away from the rest of my site by having it there.

    Plugin Author bencxr


    Hi webwizard1391,

    The “insufficient permission” error should be solved by now. Please give it a check and let us know if you still encounter any problem.

    For the chat window, do you mean the widget shown on your website? If so, you can easily make it look smaller and dock it at the bottom of a page. You can go to “Customize” tab to do that.

    Hope that helps.

    Team Zopim

    It does appear this has been fixed, thanks 😀

    For those curious, this was the code I needed to make it work the way I wanted… I had assumed that the WP plugin would have the “new” API…but this is from the “old” one I guess…

    $zopim( function() {
    Plugin Author bencxr


    Hi webwizard1391,

    Glad that the issue was resolved. If there is anything else we can help you with, feel free to drop us a message or chat with us on our website.

    Team Zopim

Viewing 5 replies - 1 through 5 (of 5 total)
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