You do not appear to be authenticated with dropbox

  • Resolved HappyTravels PuraVida

    (@happytravels-puravida)


    9 years, 12 months ago

    I think my UpdraftPlus stopped working, because at “last finished backup run” it says this: “You do not appear to be authenticated with Dropbox
    Dropbox/Curl error: You need to re-authenticate with Dropbox, as your existing credentials are not working.
    Dropbox/Curl error: You need to re-authenticate with Dropbox, as your existing credentials are not working.”

    At the same time down below at “Authenticate with Dropbox” it says: “You appear to be already authenticated”

    What should I do now? Can anyone help me?

    https://wordpress.org/plugins/updraftplus/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author David Anderson

    (@davidanderson)

    9 years, 12 months ago

    Hi,

    Click on the link for re-authentication. The messages are saying that you “appear” to be authenticated but that appearance is misleading – “your existing credentials are not working”.

    Best wishes,
    David

    Thread Starter HappyTravels PuraVida

    (@happytravels-puravida)

    9 years, 12 months ago

    Hi David!

    Thanks for your respond! Unfortunately my problem is not solved and I need further guidance. After trying to re-authenticate, it told me that I´m authenticated now according to this notice: Success: you have authenticated your Dropbox account.
    Your Dropbox account name: Daniela K….

    Still when I click on “back up now”, it doesn´t work properly. It starts loading, but gets stuck after a while and never finishes.

    Additionally I now get the following error messages:

    Strict Standards: Declaration of UpdraftPlus_BackupModule_cloudfiles_opencloudsdk::config_print_javascript_onready() should be compatible with UpdraftPlus_BackupModule_openstack_base::config_print_javascript_onready($keys = Array) in /home/.sites/698/site8704257/web/wp-content/plugins/updraftplus/methods/cloudfiles-new.php on line 13

    Strict Standards: Declaration of UpdraftPlus_BackupModule_openstack::config_print_javascript_onready() should be compatible with UpdraftPlus_BackupModule_openstack_base::config_print_javascript_onready($keys = Array) in /home/.sites/698/site8704257/web/wp-content/plugins/updraftplus/methods/openstack2.php on line 176

    Can anyone help me? I appreciate any info on how to get my updraftplus to work again!

    Plugin Author David Anderson

    (@davidanderson)

    9 years, 12 months ago

    Hi,

    “Still when I click on “back up now”, it doesn´t work properly. It starts loading, but gets stuck after a while and never finishes.”

    When you say it gets stuck, at what stage? Please can you paste the complete log? (Use pastebin.com or something similar – it’ll be too long for this forum).

    Debug messages: Turn of the debugging option in the UpdraftPlus settings if you don’t want to see debugging messages printed on your screen.

    Best wishes,
    David

    Thread Starter HappyTravels PuraVida

    (@happytravels-puravida)

    9 years, 12 months ago

    Unfortunately it doesn´t tell me any percentage, but it doesn´t even load half way.

    Here is the complete log. I used pastebin.com for the first time, so I hope this works: http://pastebin.com/Rq2kNMe4
    Are you able to see my log?

    Thanks,
    Daniela

    Plugin Author David Anderson

    (@davidanderson)

    9 years, 12 months ago

    Hi Daniela,

    Thank you. The error in the log is:

    2538.750 (6) Dropbox Curl error: couldn’t connect to host

    This is a network connectivity error – your webserver is having trouble reaching http://www.dropbox.com. This is something you’ll need to ask the web hosting company who operate the webserver about.

    Best wishes,
    David

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘You do not appear to be authenticated with dropbox’ is closed to new replies.