Hi @roxannev!
The problem you’ve encountered might be related to your web host. Could you ask your web host to exclude from the cache the /attendee-registration page?
Please let us know how it goes 🙂
Cheers,
Jeremy
Thank you for your response @jeremy80!
I’ve already done that, we’re using sucuri, unfortunately it’s still the same.
Same problem here.
Add item to cart,
clicked “proceed to checkout”,
clicked “save attendee info”,
then instead of payment screen, prompt comes up “You currently have no events awaiting registration”.
Note: If I go back to my cart and then proceed to checkout the payment screen does appear, it looks like the item remains in cart but the “save attendee info” dialog does not continue to the checkout process properly, that’s where it breaks!
Note: I also purged all caches and disabled caching with cloudflare and my host, problem still exists.
Hi there,
We recently made some changes to some of our templates, and users with custom templates that have the old code are experiencing what is being described here.
Check to see if your theme or child theme has custom templates for our plugins. If so, these would be located in a “tribe-events” folder in the root of the theme.
The template in particular that is causing this problem is “wootickets/tickets.php”. There was a change to the form action on line 37. You can find the default template here: event-tickets-plus/src/views/wootickets/tickets.php
This behavior can also happen when using coupon codes, an issue for which we have a fix coming shortly.
Regards,
Sky
I was also having this problem, but discovered via a support ticket that although
event-tickets-plus/src/views/wootickets/tickets.php had changed, it wasn’t showing up in my Status Report as having a conflict with my child theme version
(wp-content/my-theme/tribe-events/wootickets/tickets.php)
I added my customisation to the latest version of that template and all is working again as expected.
I hope this might be useful for someone else.
Thank you Sky Shabatura and smoo, that was exactly my issue and it’s now fixed 😉
I had a custom template in my theme folder for tickets.php and it was not updated to the latest code updates. I redid the small customization in a different way, then deleted the custom tickets.php file so that issue will not reoccur in the future!
Hey there!
So glad that worked @liquidwebsite
We’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help. 🙂
Thanks
Courtney 👩🏽💻
We are having the same trouble on our site. Could someone please help with how to fix this?
