Support » Plugin: WooCommerce » You are not allowed to make changes!

  • Resolved Onisforos

    (@onisforos)


    After the latest update my shop managers cannot update products or orders as they get the following message

    You are not allowed to make changes!

    How can we fix that?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @onisforos

    Obviously, that’s not expected behavior. 🙂 Are you using any user role management plugins?

    If you can please share your System Status Report, that will help us further troubleshoot. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here. Thanks!

    Thread Starter Onisforos

    (@onisforos)

    Hi, there @m155y5 ,

    Sorry for the late response. I wasn’t notified by the system that you replied.

    here is the report

    https://privnote.com/45CjKPMr#iJ28MdXke

    Please save it as this will be auto destroyed.

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    Thanks for sending that over for us.

    Let’s first make sure that nothing is conflicting with WooCommerce.

    First, you’ll want to change the theme on your site to Storefront, then test. If it’s still not working properly, you’ll want to deactivate all plugins except for WooCommerce and test again.
    https://woocommerce.com/storefront/

    Let us know how this goes!

    Ross

    Thread Starter Onisforos

    (@onisforos)

    Hi @rossviviano,

    Please bare with me for a few days as we will need to create a second staging site to perform these tests.

    I will come back to you on Friday.

    Onisiforos

    Thread Starter Onisforos

    (@onisforos)

    Thank you for bearing with me.

    The issue was created by a paid plugin the Responsive Store Locator Plugin for WordPress

    The developers have been informed. We will give them until Thursday to fix the issue otherwise we are moving on to other options.

    Thank you for your time.

    @onisforos Were you able to fix this? I’m running into the same issue (using Divi).

    Thread Starter Onisforos

    (@onisforos)

    @solutioinc unfortunately the devs of the plugin (responsive store locator) showed no interest in fixing this issue therefore we had to migrate the data to a new plugin.

    @onisforos That’s unfortunate. Which plugin did you end up going with, and are you happy with it?

    Thread Starter Onisforos

    (@onisforos)

    @solutioinc we currently use WP Multi Store Locator Pro

Viewing 9 replies - 1 through 9 (of 9 total)
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