You always gets help, but you need to be patient

  • i-pointmedia

    (@i-pointmedia)


    1 month, 1 week ago

    You get support within a few days. If it is more complicated you should provide access to a stage or the live system. This speeds up the process. For websites which rely on languages other then English there are some strings missing, so not possible to translate yet. Multilingual support could be a problem too. You need to be aware of that. I guess the strings will be fixed somewhen soon. It is already reported.

Viewing 1 replies (of 1 total)
  • Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    1 month, 1 week ago

    Hiv@i-pointmedia,

    Thank you so much for taking the time to share such detailed feedback, we truly appreciate it.

    You’re absolutely right that it needs on especially for more complex cases. We also appreciate your patience if support responses take a little longer sometimes, during high support volume there can be delays, but we’re continuously improving our process and staffing so we can respond faster and more consistently.

    Regarding translation and multilingual support: thank you for pointing this out. Some missing strings have already been reported, and our team is actively working on improving translation coverage. Full translation support is definitely coming, and multilingual improvements are also being tracked as a feature request so we can make the experience smoother for non-English sites.

    Thanks again for your honest feedback and support. If you face any issue or need assistance anytime, please feel free to let us know.

    Warm regards,
    M Mahbub

Viewing 1 replies (of 1 total)

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