Support » Plugin: Yoast SEO » Yoast meta data not loading

  • Resolved Matt Lovett

    (@mdeluk)


    Hi

    When I go to the edit screen the yoast meta data (title description etc) is not loading in the post editor section for Yoast.

    So when I hit save it wipes out all the data. However it does exist if I go to the page the meta data is there but it gets lost when I save the page.

    Any ideas?

    Thanks.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support devnihil

    (@devnihil)

    @mdeluk We’re sorry to hear you are experiencing this issue on your site.

    Can you please confirm you are using the most recent version of Yoast SEO, version 15.6.2? You can learn more about updating here: https://yoast.com/help/how-can-i-update-my-free-plugin/

    Also, can you confirm you are using WordPress 5.6? You can check by clicking on the W in the top left and selecting About. If you need to update, please check with your host provider. Please know that if you are using an older version of WordPress Core you may experience unexpected behavior with Yoast. This guide explains more: https://yoast.com/why-we-dont-support-old-wordpress-versions/

    If you update to the most current version of WordPress and Yoast SEO, does this resolve the issue?

    If after ensuring that both WordPress, Yoast SEO, and your other plugins and themes are up to date the issue is still occurring, we’d next recommend performing a conflicting check to see whether another plugin or theme is interfering with the Yoast SEO Plugin. This will help us narrow down the exact cause and determine what the next steps are while saving you time.

    The fastest way to do this is to deactivate all non-Yoast plugins and switch to a standard theme like Twenty Nineteen. Test this on your development or staging site, if you have one. If not, we recommend using the Health Check & Troubleshooting plugin. This plugin allows you to run a conflict check without affecting normal visitors to your site.

    If you’re unfamiliar with checking for conflicts, we’d like to point you to a step-by-step guide that will walk you through the process: How to check for plugin conflicts.

    Thread Starter Matt Lovett

    (@mdeluk)

    Hi Devnihil,

    I am using the latest versions of WP and Yoast.

    I have not tried what you mentioned because I wanted to offer some additional insight before I spend time doing this:

    1) There are no issues with any new content its only existing content.

    2) I believe (although I can’t be 100% sure) its to do with imported meta from RankMath. It seems to have stored it but doesn’t display it in Yoast. So then when I go to save a page it wipes all the data.

    Is this an issue you aware of?

    Do you think I should still try your debugging steps? I don’t think there is any point because if I fill in the data and hit save it then works fine, it appears to only be a problem with old data.

    Matt

    Plugin Support Pcosta88

    (@pcosta88)

    Hi Matt,

    We would like some more information.

    1. When I go to the edit screen the yoast meta data (title description etc) is not loading in the post editor section for Yoast.
    To clarify, is the whole metabox itself not loading (ie it appears broken or certain fields are just spinning) OR is there some data you are expecting to see but fails to appear?

    What data is appearing exactly? What data are you expecting to appear. Are you able to take a screenshot? You can use a tool like: https://imgbb.com/ to share the image.

    2. So when I hit save it wipes out all the data.
    What data is getting removed? The data from Yoast or data from Rankmath? What is shown in the Yoast metabox as a result? Screenshots would be helpful.

    3. However it does exist if I go to the page the meta data is there but it gets lost when I save the page.
    To clarify, the data on the backend in the Yoast Metabox is gone but if you go to the page the right title is showing in the browser tab? Does the right data also appear in the source code, too? You may need to search for it using this guide: https://yoast.com/help/view-page-source-site/

    4. I believe (although I can’t be 100% sure) its to do with imported meta from RankMath. It seems to have stored it but doesn’t display it in Yoast. So then when I go to save a page it wipes all the data.
    To clarify, you imported the data from RankMath into Yoast. The Rankmath data appears in the Yoast Metabox (ie the titles and descriptions you made with Rankmath got imported correctly). However, when you save the page that RankMath data is gone and is replaced by the Yoast defaults?

    Does this data still appear on the front-end or in the source code?

    Thread Starter Matt Lovett

    (@mdeluk)

    Hi

    1) OK lets take this page as an example for working through your points – http://www.wowtrk.com/about-us/

    You can see a screenshot of the Yoast metabox here – https://ibb.co/51k7NJG

    2) If I hit save without touching the Yoast metabox on WP it wipes all the current meta data on the page.

    3) So to clarify in the source code the meta data is there (you can view the source code of the page mentioned above to see it). However if I edit the page and hit save without touching Yoast it will be lost.

    4) The data is not appearing in the Yoast metabox, I can’t be sure it was set in RankMath, it may have even been set in Yoast previously its a while ago.

    As mentioned the data does appear on the front end in the source code until the page is updated. So every page/post right now have to be really mindful of edits as it loses the meta data unless we manually copy it across from source code to Yoast metabox.

    Plugin Support Pcosta88

    (@pcosta88)

    Hi,

    Ok, we understand. We are not sure why that is happening. It could be a database issue or a plugin conflict.

    Please try the following two actions and see if they resolve. Note, before doing either of them please take a backup of the site or copy it over to a staging site to do the work, that way you can restore your meta descriptions/titles if they somehow get removed from the front-end on the live site.

    A. Conflict Check
    Please try the conflict check and see if it resolves the issue. Does the issue happen if Yoast is the only plugin active and you are on a standard theme like 2021?

    B. Reset the Indexables
    We use a feature called Indexables to store data in the database. This can be reset. If you use the Yoast Helper Tool does the issue resolve? Please try the steps below:
    – i. Install & activate the Yoast Test Helper plugin: https://wordpress.org/plugins/yoast-test-helper/
    – ii. Go to Tools -> Yoast Test
    – iii. Locate the Yoast SEO section and select the “Reset indexables tables & migrations” button
    – iv. Click the “SEO Data” button in the SEO->Tools section.

    Thread Starter Matt Lovett

    (@mdeluk)

    Hi there

    Tried both of these but still had the exact same issue 🙁

    Any other ideas?

    Plugin Support devnihil

    (@devnihil)

    @mdeluk We’re sorry to hear that you are still experiencing this issue.

    Just to clarify, the metadata that you see output in your page’s source code does not appear in the Yoast SEO metabox, but if you save it will cause the metadata that was previously output to be erased?

    Also, if the issue is still occurring when using a default theme such as TwentyTwenty and only the Yoast SEO plugin active, can you please check and confirm whether your site’s environment meets all of the plugin requirements listed here?: https://yoast.com/help/plugin-requirements/

    Thread Starter Matt Lovett

    (@mdeluk)

    Hey

    Yes, Yes and Yes. 🙂

    My thoughts are possibly (I can’t remember) maybe I didn’t import the data from RankMath using the import wizard, I think this is unlikely as I am sure I would have noticed earlier (as it was months ago), I am 99% sure this isn’t the case. However, in case of that 1% is there a way to check?

    Obviously I don’t want to import data from Rankmath now as there has been loads of changes in Yoast.

    If this is the case, do you think this would explain the issue?

    Plugin Support devnihil

    (@devnihil)

    @mdeluk Unfortunately after an import there isn’t a log of the import details, so there isn’t an available feature to check that.

    Also, if the data was imported, you should be seeing that metadata in the Yoast SEO plugin’s metabox.

    For the metadata that is output on your site’s pages, are you able to try determining where it is originating from? You may want to try examining your database using a database management utility such as phpMyAdmin.

    Plugin Support devnihil

    (@devnihil)

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

Viewing 10 replies - 1 through 10 (of 10 total)
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