Title: Yith Subscription Billing Date Problem
Last modified: April 28, 2022

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# Yith Subscription Billing Date Problem

 *  Resolved [anjanette](https://wordpress.org/support/users/anjanette/)
 * (@anjanette)
 * [4 years ago](https://wordpress.org/support/topic/yith-subscription-billing-date-problem/)
 * Hello,
 * I hope someone can help me as soon as possible. so we have this subscription 
   box to our website and set it’s billing date to every 28th of the month. however,
   our subscribers were billed on the 27th. we checked the date on the settings 
   and it clearly says “Day 28”. Then why was our subscribers billed during the 
   27th? i hope someone can help me fix this.
 * Also, I have another question. Can I manually charge a subscriber? we have a 
   problem because a customer signed up for the subscription box yesterday (April
   27). Technically, she should be charged today (April 28) and she should receive
   a box next week. Since it charged the day before, she will not be charged until
   next month. Is there a way to manually charge her?
 * Thank you! I hope all my questions will be answered as soon as possible.
    -  This topic was modified 4 years ago by [anjanette](https://wordpress.org/support/users/anjanette/).

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [4 years ago](https://wordpress.org/support/topic/yith-subscription-billing-date-problem/#post-15599124)
 * Hello,
 * > our subscribers were billed on the 27th. we checked the date on the settings
   > and it clearly says “Day 28”
 * You can check what is the `timezone`, where your customer is located, and what
   is the timezone applied on your server.
 * > Can I manually charge a subscriber?
 * Please be advised that our support for this forum is specific to WooCommerce 
   core, for any questions regarding [YITH WooCommerce Subscription](https://wordpress.org/plugins/yith-woocommerce-subscription/)
   please reach out to:
    [https://wordpress.org/support/plugin/yith-woocommerce-subscription/](https://wordpress.org/support/plugin/yith-woocommerce-subscription/)
 * I hope this points you in the right direction. Thanks.
 *  Thread Starter [anjanette](https://wordpress.org/support/users/anjanette/)
 * (@anjanette)
 * [4 years ago](https://wordpress.org/support/topic/yith-subscription-billing-date-problem/#post-15599179)
 * thank you!
 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [4 years ago](https://wordpress.org/support/topic/yith-subscription-billing-date-problem/#post-15599211)
 * You are welcome.
 * I’m going to close the thread since it is related to a third-party plugin. Hope
   you will be able to find a solution.
 * Thank you very much.
 *  Thread Starter [anjanette](https://wordpress.org/support/users/anjanette/)
 * (@anjanette)
 * [4 years ago](https://wordpress.org/support/topic/yith-subscription-billing-date-problem/#post-15600512)
 * hello, i hope you can still reply to me. well i checked the timezone of our customer
   and they are in the US. and the only time difference is 3 hours. but they were
   charged on April 27th at 1pm. we can understand if they were charged 3 hours 
   earlier than us since we have 3 hour difference. but that’s not the case because
   they were charged in the afternoon of april 27th. how can i fix this?
    -  This reply was modified 4 years ago by [anjanette](https://wordpress.org/support/users/anjanette/).
 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [4 years ago](https://wordpress.org/support/topic/yith-subscription-billing-date-problem/#post-15600713)
 * Hi [@anjanette](https://wordpress.org/support/users/anjanette/)
 * Have you tried getting in touch with the YITH WooCommerce Subscription support
   team? Since your recurring payment schedule is set via that plugin, the best 
   way to get further assistance is contacting the plugin support, and they should
   be able to point you in the right direction:
 * [https://wordpress.org/support/plugin/yith-woocommerce-subscription/](https://wordpress.org/support/plugin/yith-woocommerce-subscription/)
 *  Thread Starter [anjanette](https://wordpress.org/support/users/anjanette/)
 * (@anjanette)
 * [4 years ago](https://wordpress.org/support/topic/yith-subscription-billing-date-problem/#post-15601175)
 * Okay I will contact them now. thank you

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Yith Subscription Billing Date Problem’ is closed to new replies.

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## Tags

 * [YITH WooCommerce](https://wordpress.org/support/topic-tag/yith-woocommerce/)

 * 6 replies
 * 3 participants
 * Last reply from: [anjanette](https://wordpress.org/support/users/anjanette/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/yith-subscription-billing-date-problem/#post-15601175)
 * Status: resolved