Support » Plugin: YITH WooCommerce Affiliates » YITH Affiliate not counting clicks or sales

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi there

    I just checked the plugin on my local installation, but everything seems to work just fine

    This is the test that I performed:
    – I retrieved referral link for one of my affiliates, and I visited it in an incognito window
    – I checked Affiliates view on admin side, to be sure that click count was correctly incredmented for the affiliate
    – Back to incognito window I placed an order with a test payment gateway
    – As an admin I checked that commissions were correctly created, and conversion rate increased for the affiliate

    Each of these tests worked just fine
    Do you think you could replicate the same test on your installation, to see if one or more of these checks fails?

    Hi there. Something is clearly wrong, now what it is I have no idea, but look here.

    Also please refer to this affiliate and create a test order using “Swish” It is a mnual payment option” so there is no worries.

    Looka t this picture. https://imgur.com/a/TQSaf1E

    Plugin Author YITHEMES

    (@yithemes)

    Hello there,

    I hope you’re doing well

    I’m sorry but we cannot see the image in a good quality. Could you upload it again with a better resolution?

    Also we perform again the same test and seems is working in the right way:

    – I retrieved referral link for one of my affiliates, and I visited it in an incognito window
    – I checked Affiliates view on admin side, to be sure that click count was correctly incremented for the affiliate
    – Back to incognito window I placed an order with a test payment gateway
    – As an admin I checked that commissions were correctly created, and conversion rate increased for the affiliate

    Could you try to replicate the same test in your site and tell us if one of the test fails?

    I’m looking forward your response.

    Have a good day.

    hemplifez

    (@hemplifez)

    Hello!

    Please look at this video: https://www.youtube.com/watch?v=Ant61Ity5cM (Check description for affiliate link)

    Go in there, place an order and use the payment method “Swish”, it is a manual bank transfer. Ill give you a screenshot that it did not register.

    It did not register at all correctly.

    Thank you.

    • This reply was modified 7 months ago by hemplifez.
    Plugin Author YITHEMES

    (@yithemes)

    Hello there,

    I’m sorry but we can’t see the video. It seems that it was removed.

    I tried to do tests in a clean installation and it’s still working as expected.

    You can see here my final result when I do an order see the following link

    I look forward to your response.

    Have a nice day.

Viewing 5 replies - 1 through 5 (of 5 total)
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