Support » Plugin: Email Templates Customizer and Designer for WordPress and WooCommerce » Yesterday’s update broke WooCommerce templates…

  • Hi,

    Reworking a plugin is cool, but you need to triple check backward compatibility… !!

    The recent update broke the WooCommerce email templates (no logo in the header anymore, colors change, …) on 2 ecommerces we manage (probably more, I’m just discovering the havock now…), and our clients aren’t really happy about it.

    The background color settings in the new WooCommerce template editor aren’t even working (in the Header section, not a single background color field is working, there’s 3 and I can’t find one doing anything…), so I can’t fix the template to make it similar to what we had before…

    Don’t get me wrong, I always liked this plugin and use it on all our websites, but this backstab is pretty infuriating, and in the christmas season even, when ecommerces are seeling 10x their normal sells and they want their websites to be perfect…

    Please at least fix the background color fields, so we can fix the templates for our client as soon as possible…

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  • Thread Starter clementrectangle


    The background colors problem was apparently because I didn’t select a sample order, after selecting a sample order they appear. I think there was a fatal error or something with no sample order selected.

    One other thing : the sliders allowing to choose the size of paddings or max-width of logo and such are pretty hard to use, I think it would be really usefull to be able to type a value with the keyboard. I wanted the logo to be 100px wide and had to use the developer tools to write “100” by hand, I couldn’t reach this value with the slider.

    Hi @clementrectangle

    I hope you are doing well.

    Glad to hear that you were able to resolve the issue. However, we were unable to reproduce the mentioned case regarding backward compatibility. For the safe side, we will add a release note to update the NEW WooCommerce email settings in the upcoming release to avoid such issues.

    Regarding your slider query, we prefer to keep it as a slider to avoid any exceptional cases. Only some people know the px values that are supposed to be used. With the slider, we can moderate them between min and max possible values for their email templates. Still, can you share some screenshots where you had to hardcode the values from Inspect?

    Looking forward to your response.

    Thanks & Regards, POST SMTP Support Team.

Viewing 2 replies - 1 through 2 (of 2 total)
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