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Fast Secure Contact Form
[resolved] yahoo error, spam, not receiving contact (34 posts)

  1. princessnyny
    Member
    Posted 1 year ago #

    Please help! I must have missed soooo many people who used this for when they needed to contact me.
    Thanks

    People are unable to contact me via my contact form:
    http://www.essentiallydogs.com/contact

    This is part of the error message:

    The contact form is not sending me any messages. The following showed up in my spam box:
    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    https://wordpress.org/plugins/si-contact-form/

  2. mbrsolution
    Member
    Posted 1 year ago #

    Hi princessnyny, did you carry out a test before enabling the contact form?

    Regards

  3. princessnyny
    Member
    Posted 1 year ago #

    Yup. No success. It sends me an email that states that my contact email had been sent, but I don't get back the actual questions and statements that people are communicating to me on the form.

  4. princessnyny
    Member
    Posted 1 year ago #

    Wait!!! No. BEFORE enabling it? If it's not enabled, how could I submit a test???

  5. mbrsolution
    Member
    Posted 1 year ago #

    Hi go to Tools and enter an e-mail address for testing.

    Kind regards

  6. princessnyny
    Member
    Posted 1 year ago #

    Not working still:o(

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

  7. mbrsolution
    Member
    Posted 1 year ago #

    Did you carry out some testing from within Tools options? What e-mail address are you using?

  8. princessnyny
    Member
    Posted 1 year ago #

    Yes. The tools options for the plugin. I have tried a few email addresses. Yahoo, and the one from my website as well.

  9. mbrsolution
    Member
    Posted 1 year ago #

    In the following error message.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    What are the address that fail? Does it show or say?

  10. princessnyny
    Member
    Posted 1 year ago #

    All of them failed. I think that I need to find a plugin that is easier for a newbie like me. I also need for it to integrate with mailchimp. I think that I would be best off giving up and taking a different direction. Thank you so much for trying to help me. I appreciate your time.

  11. mbrsolution
    Member
    Posted 1 year ago #

    Hi, I understand what you mean. Sorry I could not help you with your issue. You can try the following plugin .

    And you can then use the following plugin which states that integrates with the above mentioned plugin.

    Give this a try and let me know if that helps you.

    Kind regards

  12. mbrsolution
    Member
    Posted 1 year ago #

    Hi I also forgot to mention that if you are using Yahoo you might need to use the following plugin. Yahoo normally causes issues with some host and or php settings.

    Kind regards

  13. princessnyny
    Member
    Posted 12 months ago #

    I tried other plugins an it is just very frustrating for me with all the different settings so... guess what... I put back the FS Contact form. I will give that plugin a try. Does it expand the capabilities by adding stuff for yahoo...? or does it change things completely making it necessary to tweak other stuff?

    Thanks again,

  14. mbrsolution
    Member
    Posted 12 months ago #

    Hi, if you are referring to the plugin I mentioned on my previous reply then it helps you add yahoo e-mail addresses. I have not used that plugin before. However if you have any issues let me know.

    Kind regards

  15. princessnyny
    Member
    Posted 12 months ago #

    Hi again-
    I added that plugin you suggested that would clear up the problem. This time it didn't go to my spam box, but I still got errors. What did I do wrong? How come this happened? Thanks again.

    This is what I got:

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    doggiespa@yahoo.com
    (ultimately generated from dogs@essentiallydogs.com)
    SMTP error from remote mail server after end of data:
    host mta6.am0.yahoodns.net [98.138.112.34]: 554 5.7.9 Message not accepted for policy reasons. See http://postmaster.yahoo.com/errors/postmaster-28.html

  16. mbrsolution
    Member
    Posted 12 months ago #

    Hi have you got any other e-mail that you can test other than yahoo? It would be very interesting to find out if you can test it with some other e-mail.

    Kind regards

  17. princessnyny
    Member
    Posted 12 months ago #

    Hi again-

    Thank you for the suggestion. I gave it a try, but it didn't work. I changed all my settings so that the email address would be dog@essentiallydogs.com. At least I thought I changed all those settings. There must be a setting somewhere that has my doggiespa@yahoo.com. The contact form is working via the doggiespa yahoo address. Where in my settings can I change that address? I tried signing my google email address into the contact form. Same issue. Here is a portion of the error message:

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    doggiespa@yahoo.com
    (ultimately generated from dogs@essentiallydogs.com)
    SMTP error from remote mail server after end of data:
    host mta5.am0.yahoodns.net [98.138.112.35]: 554 5.7.9 Message not accepted for policy reasons. See http://postmaster.yahoo.com/errors/postmaster-28.html

  18. mbrsolution
    Member
    Posted 12 months ago #

    Hi have you checked your WordPress settings?

    Go to Settings >> General >> E-mail Address and see what you have entered there. Also make sure you don't have any other plugin that needed an e-mail address added.

    Thank you

  19. Mike Challis
    Member
    Plugin Author

    Posted 12 months ago #

    Yahoo made some changes that causes this http://www.fastsecurecontactform.com/yahoo-com-dmarc-policy

  20. princessnyny
    Member
    Posted 12 months ago #

    Hi Mike-

    What is the workaround? Is the issue happening because I am sending the contact messages using my own yahoo email addresses in the form? Will it work when others try to contact me if they have yahoo? Does your plugin have a fix? I added the plugin wp smtp hoping that the problem would go away, but it didn't do anything. I hate adding plugins because I have too many as it is. Should I get rid of the wp smtp plugin? Is there a way to set that plugin so that it will take care of the yahoo issue? If so, I can't figure out the settings. I am a newbie so I don't understand anything technical. I already changed the email address to the website email, but it still acknowledges the yahoo address. I don't know why. My wordpress settings on my settings admin page are no longer yahoo address. I don't want to block people who have yahoo addresses because yahoo is so popular that it would block a ton of people... What can I do???

    Thanks again,
    Janie

  21. mbrsolution
    Member
    Posted 12 months ago #

    Hi @Janie, have you tried to implement the first solution from the link provided by @Mike Challis

    Solution:
    1) Try this: Change your contact form settings to send mail to your web site email address instead of sending to your gmail address. It might be possible your web site email does not reject the mail.

    Regards

  22. princessnyny
    Member
    Posted 12 months ago #

    I have done that already. I changed my wordpress settings to my website email AND the FS Contact as well. The FS Contact plugin is blocking all people who use yahoo mail. If a person using yahoo mail tries to send me a message, it emails them to tell them that the message was sent, but it gives me NO email from them. I am not getting any of their email. I even tried signing out of my wordpress and filling it out as an outsider. That smtp plugin doesn't seem to be doing anything. Can I get rid of it? I don't even know if I used the correct settings. Theoretically, should that plugin resolve the issue? Did I mess up the settings for it? Every person with a yahoo mail address is being blocked from me by FS Contact form. I love the form. Gmail is fine. Only yahoo mail is the problem. I don't want to get rid of it. I must be doing something wrong because I think I have tried everything. How can I fix this?

  23. mbrsolution
    Member
    Posted 12 months ago #

    Hi Janie, yes you can uninstall the Smtp plugin. I only pointed you in that direction because that has worked for some. However now that @Mike Challis has pointed out that Yahoo has changed their security I am not sure if this plugin would work for Yahoo unless the developers have implemented Yahoo changes.

    I don't even know if I used the correct settings. Theoretically, should that plugin resolve the issue? Did I mess up the settings for it? Every person with a yahoo mail address is being blocked from me by FS Contact form. I love the form. Gmail is fine. Only yahoo mail is the problem. I don't want to get rid of it. I must be doing something wrong because I think I have tried everything. How can I fix this?

    I am not sure what or how you have set it up. For now you will have to wait until @Mike Challis fixes this issue with in a future release.

    Kind regards

  24. princessnyny
    Member
    Posted 12 months ago #

    Thank you so much for getting back to me. You see, being that I am a newbie AND meticulous about my work, it makes me feel so helpless when I can't fix something. I appreciate the support you both have been giving to me.

  25. princessnyny
    Member
    Posted 12 months ago #

    Wait... Something weird. I got my contact message that I sent hours ago. It went to my spam folder in my doggiespa yahoo account. I don't understand why it's not going into my my essentiallydogs.com mail. I am glad that there aren't error messages, but I still don't understand why it is going into the wrong mail box and why it is getting spammed. I am happy that I got it though without any error messages. Hey!!! could it be that my mailchimp is doing something to it? A mailchimp person added a checkbox at the bottom of the form. It's strange though because I also changed the email settings for mailchimp as well. Hmmmm. I think that we are stepping in the right direction.

  26. princessnyny
    Member
    Posted 12 months ago #

    Wait!!! Another weird thing... Maybe it's a full moon. Hmmm... I JUST received the same contact form at my other yahoo email address and it came. It didn't even get spammed!!! This is working out well. I wonder if my website mail might pick it up. I will check tomorrow morning. Thank you again.

  27. mbrsolution
    Member
    Posted 12 months ago #

    Hi Janie I am happy that it is starting to work for you :) at least there is light at the end of the tunnel :)

    Kind regards

  28. Mike Challis
    Member
    Plugin Author

    Posted 12 months ago #

    The plugin is not causing this problem, yahoo did. But since yahoo made these changes, other providers like AOL and Comcast did it also. This might be the new normal now.

    This should make it DMARC compliant.
    Edit your form, go to the Basic settings tab.

    Set the "Return-path address" setting to a real email address on the SAME domain as your web site.

    check this setting box:
    Enable ONLY when web host requires "Mail From" strictly tied to site.

    Now it should be DMARC compliant for users who submit your form with yahoo, aol, comcast emails, or any other provider who now requires DMARC compliance.

    If you have other forms in use, do this for each form
    Let me know if it works better.

  29. mbrsolution
    Member
    Posted 12 months ago #

    Hi @Mike Challis thank you for your answer.

    Is this going to be a normal setting from now on when one creates a form with this plugin and or any other plugin in wordpress.org?

    Kind regards

  30. Mike Challis
    Member
    Plugin Author

    Posted 12 months ago #

    I just updated this help page, Solution 2 will probably be required for DMARC compliance. I need to wait some time before forcing it to be default. Not sure what will happen, but I estimate, DMARC might become default if more email providers start requiring it..

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