xml file importing error | WordPress.org

shahidrafiq7
(@shahidrafiq7)

10 years, 2 months ago

I have purchase and installed the avada theme. but i am facing problem with uploading and importing the xml on wp/admin.

Sorry, there has been an error.
File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini.

This is the error message when i try to upload it.

Viewing 5 replies - 1 through 5 (of 5 total)

Senff – a11n
(@senff)

10 years, 2 months ago

How large is the XML file? Can you confirm it actually has contents and isn’t empty (like the error message indicates)?

Where/how did you create the XML file?

Thread Starter shahidrafiq7
(@shahidrafiq7)

10 years, 2 months ago

it is 2.4 MB .
I got it from my freind already
created.

esmi
(@esmi)

10 years, 2 months ago

I’m sorry but as you appear to be using a commercial theme, you need to seek support from the theme’s developer/vendor. We do not support commercial products here.
Try http://themeforest.net/user/ThemeFusion

Thread Starter shahidrafiq7
(@shahidrafiq7)

10 years, 2 months ago

It was with the theme already built .. I asked from him

esmi
(@esmi)

10 years, 2 months ago

We do not have access to, nor do we support, commercial themes as you paid for support when you bought the theme. It is not our place to keep theme vendors in business or deprive them of any income that they may derive from support services.

Viewing 5 replies - 1 through 5 (of 5 total)

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In: Themes and Templates
5 replies
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Last reply from: esmi
Last activity: 10 years, 2 months ago
Status: not a support question

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