Title: www-prefixed error
Last modified: April 22, 2020

---

# www-prefixed error

 *  Resolved [beckymaki](https://wordpress.org/support/users/beckymaki/)
 * (@beckymaki)
 * [6 years ago](https://wordpress.org/support/topic/www-prefixed-error/)
 * Hello,
 * I’m on step 1 for installation and when I try to include a www-prefixed version,
   I’m getting this error:
 * [http://www.beckyandryantravel.com](http://www.beckyandryantravel.com) is not
   pointed to 162.241.225.189. Please create “A” record for www sub-domain or uncheck
   the include www option
 * I’m hosted on bluehost. initially www was under cname pointing to beckyandryantravel.
   com. I deleted that and created a www record under A with www poiting to 162.241.225.189–
   the TTL is 14400. I made this change about 24 hours ago but I’m still getting
   the error message.
 * What have I done wrong? Thanks for your help!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwww-prefixed-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [SSL Zen – Free SSL/HTTPS](https://wordpress.org/support/users/sslzen/)
 * (@sslzen)
 * [6 years ago](https://wordpress.org/support/topic/www-prefixed-error/#post-12723668)
 * [@beckymaki](https://wordpress.org/support/users/beckymaki/) Can you please raise
   a support ticket from within the plugin? I’d be more than happy to help you.

Viewing 1 replies (of 1 total)

The topic ‘www-prefixed error’ is closed to new replies.

 * ![](https://ps.w.org/ssl-zen/assets/icon.svg?rev=2252754)
 * [SSL Zen — SSL Certificate Installer & HTTPS Redirects](https://wordpress.org/plugins/ssl-zen/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ssl-zen/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ssl-zen/)
 * [Active Topics](https://wordpress.org/support/plugin/ssl-zen/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ssl-zen/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ssl-zen/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [SSL Zen – Free SSL/HTTPS](https://wordpress.org/support/users/sslzen/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/www-prefixed-error/#post-12723668)
 * Status: resolved