Title: WWW.
Last modified: November 19, 2017

---

# WWW.

 *  [vahidak](https://wordpress.org/support/users/vahidak/)
 * (@vahidak)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/www-2/)
 * Hi everyone,
 * There is this site I am trying to work on and I don’t know why but the address
   without www. is workring just fine but when I add www. like [http://www.romengeltours.com](http://www.romengeltours.com)
   I can’t even see the webpage? Any idea how may I solve the problem. Any tip /
   help would be much much appreciated.
 * Cheers everyone
    Vahid
    -  This topic was modified 8 years, 5 months ago by [vahidak](https://wordpress.org/support/users/vahidak/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwww-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [a2hostingrj](https://wordpress.org/support/users/a2hostingrj/)
 * (@a2hostingrj)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/www-2/#post-9699707)
 * You have to configure your DNS so that both wwww. and without www. has an A-record
   with the ip to your web server.
 * Also configure your web server to listen to both addresses.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [8 years, 5 months ago](https://wordpress.org/support/topic/www-2/#post-9699714)
 * As noted, you need to add an A or CNAME record for WWW
 *     ```
       [sdstern@sds-desk ~]$ nslookup romeangeltours.com
       Server:		208.67.220.220
       Address:	208.67.220.220#53
   
       Non-authoritative answer:
       Name:	romeangeltours.com
       Address: 217.160.0.251
       Name:	romeangeltours.com
       Address: 2001:8d8:100f:f000::25e
   
       [sdstern@sds-desk ~]$ nslookup www.romeangeltours.com
       Server:		208.67.220.220
       Address:	208.67.220.220#53
   
       ** server can't find www.romeangeltours.com: NXDOMAIN
       ```
   
 *  Thread Starter [vahidak](https://wordpress.org/support/users/vahidak/)
 * (@vahidak)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/www-2/#post-9699752)
 * Thank you fellas for your rapid answers. I try to add a CNAME record but it asks
   me for prefix and a value and I absolutely have no idea where to find these two?
   Any suggestion?
 * Thanks
 *  [a2hostingrj](https://wordpress.org/support/users/a2hostingrj/)
 * (@a2hostingrj)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/www-2/#post-9717232)
 * I would strongly suggest you to contact your hosting tech support to help you
   setting up your A or CNAME records.
 *  Thread Starter [vahidak](https://wordpress.org/support/users/vahidak/)
 * (@vahidak)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/www-2/#post-9728261)
 * Thanks everyone for your support,
 * I did contact my hosting tech support and they sent me a link to this page: [https://codex.wordpress.org/Rewrite_API/add_rewrite_rule](https://codex.wordpress.org/Rewrite_API/add_rewrite_rule)
   which apparently it is supposed to be helpful but again I have absolutely no 
   idea how to deal with this? Any suggestion? I think they still believe this is
   not a CNAME record problem.
 * Thanks in advance
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [8 years, 5 months ago](https://wordpress.org/support/topic/www-2/#post-9729443)
 * It is a DNS problem, not a WordPress problem. You are missing a CNAME or A record
   in your DNS.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘WWW.’ is closed to new replies.

## Tags

 * [address](https://wordpress.org/support/topic-tag/address/)
 * [HTTP](https://wordpress.org/support/topic-tag/http/)
 * [web address](https://wordpress.org/support/topic-tag/web-address/)
 * [www](https://wordpress.org/support/topic-tag/www/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 6 replies
 * 3 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/www-2/#post-9729443)
 * Status: not resolved

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