White screen – conflict with Ninja Forms

Resolved Laura Scott
(@llis)

5 years ago
I wish I had more info to provide. PHP error logs come up empty. With Pods enabled, I am unable to edit a Ninja form (mostly JS UI). The forms work fine, and I can preview them. But if I want to edit a form, I get a white screen (though invisible html does get rendered — viewable via dev tools).

I have to disable Pods to be able to use the edit Ninja forms UI.

It happens on Chrome and Firefox (Mac). From the pods settings debug:

WordPress Version: 5.1.1
PHP Version: 7.2.16-1+ubuntu16.04.1+deb.sury.org+1
MySQL Version: 5.5.5
Server Software: nginx/1.15.7
Your User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:66.0) Gecko/20100101 Firefox/66.0
Session Save Path: /var/lib/php/sessions
Session Save Path Exists: No
Session Save Path Writeable: No
Session Max Lifetime: 1440
Opcode Cache:
Apc: Yes
Memcached: No
OPcache: Yes
Redis: No
Object Cache:
APC: Yes
APCu: Yes
Memcache: No
Memcached: Yes
Redis: Yes
WP Multisite Mode: No
WP Memory Limit: 256M
Current Memory Usage: 19.367M
Current Memory Usage (real): 18.000M
Pods Network-Wide Activated: No

Astra Pro theme.

Pods is the only plugin that has this effect on Ninja Forms. Disabling Pods clears the issue.

I’m reporting this issue also to Ninja Forms project.
- This topic was modified 5 years ago by Laura Scott. Reason: Clarifying - not WSOD, just white screen visible

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Jim True
(@jimtrue)

5 years ago

Please create this as a bug report:
https://github.com/pods-framework/pods/issues/new?template=bug_report.md

This will make it easier for us to escalate any issues with Ninja Forms and verify conflicts.

Closing this ticket in anticipation of the GitHub ticket.

Thread Starter Laura Scott
(@llis)

5 years ago

Done. Thanks!

Plugin Author Jim True
(@jimtrue)

5 years ago

I added this to the bug report, but I’ll repeat it here:

I just did a check against Ninja Forms and Pods and I’m not seeing any difficulties. Did you check your javascript Developer Console for errors? And also check for any additional conflicts:

We have a fairly good process for checking for conflicts:
https://docs.pods.io/faqs/plugin-theme-conflicts/
Thread Starter Laura Scott
(@llis)

5 years ago
Since you asked…
```
TypeError: Marionette.ItemView is undefined[Learn More] builder.js:1:2899
    <anonymous> https://foobar.foo/wp-content/plugins/ninja-forms/assets/js/min/builder.js?ver=3.4.10:1
    u https://foobar.foo/wp-content/plugins/ninja-forms/assets/js/min/builder.js?ver=3.4.10:1
    c https://foobar.foo/wp-content/plugins/ninja-forms/assets/js/min/builder.js?ver=3.4.10:1
    u https://foobar.foo/wp-content/plugins/ninja-forms/assets/js/min/builder.js?ver=3.4.10:1
    c https://foobar.foo/wp-content/plugins/ninja-forms/assets/js/min/builder.js?ver=3.4.10:1
    u https://foobar.foo/wp-content/plugins/ninja-forms/assets/js/min/builder.js?ver=3.4.10:1
    c https://foobar.foo/wp-content/plugins/ninja-forms/assets/js/min/builder.js?ver=3.4.10:1
    u https://foobar.foo/wp-content/plugins/ninja-forms/assets/js/min/builder.js?ver=3.4.10:1
    c https://foobar.foo/wp-content/plugins/ninja-forms/assets/js/min/builder.js?ver=3.4.10:1
    u https://foobar.foo/wp-content/plugins/ninja-forms/assets/js/min/builder.js?ver=3.4.10:1
    c https://foobar.foo/wp-content/plugins/ninja-forms/assets/js/min/builder.js?ver=3.4.10:1
    u https://foobar.foo/wp-content/plugins/ninja-forms/assets/js/min/builder.js?ver=3.4.10:1
    g https://foobar.foo/wp-content/plugins/ninja-forms/assets/js/min/builder.js?ver=3.4.10:1
```
(Yes, I did pass this along in my bug report to them. Thanks.)
Thread Starter Laura Scott
(@llis)

5 years ago

Anyway, the Ninja Forms maintainers had this response to my bug report:

We don’t support any compatibility with the pods plugin.

We suggest that you reach out to the developer of the plugin to see if they can resolve the issue, which it looks like you have. Please let us know if there is anything we can do to help or if you have any questions.

I will look at the health check plugin to see if it yields any helpful info. Thanks.

Plugin Author Jim True
(@jimtrue)

5 years ago

Gee, that’s helpful. Definitely look for conflicts and check for errors specifically in the Javascript Console. They kind of take over the entire screen, so maybe there’s something conflicting. That’s where it’d show up if it’s not in the PHP log.

Viewing 6 replies - 1 through 6 (of 6 total)

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