Title: Wrongly active chat agents
Last modified: July 16, 2020

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# Wrongly active chat agents

 *  [howaner](https://wordpress.org/support/users/howaner/)
 * (@howaner)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/wrongly-active-chat-agents/)
 * Hi,
 * we installed the chat plugin on our website today and it works wonderfully.
    
   But we have one little problem: We have many administrator accounts in our webseite
   and if one of the administrators is online, the chat is displayed. But the chat
   is managed by only one chat agent user and the administrators won’t answer the
   chat messages.
 * It seems like the plugin ignores if a user is really a chat agent in the online
   chat agents list.
    I added the following line in the wp-content/plugins/wp-live-
   chat-support/functions.php file in the wplc_internal_get_all_agents_users_online()
   method: `if ($agent->allcaps['wplc_ma_agent'] !== true) { continue; }`
 * This fixed the problem temporarly for me.
    Is there a reason why the method don’t
   check for that?
 * Best regards,
    Franz

Viewing 1 replies (of 1 total)

 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/wrongly-active-chat-agents/#post-13139458)
 * Hi there, thank you for the feedback on this.
 * We’ll take a look at it on Monday and make release a new version with a fix once
   we verify this issue.

Viewing 1 replies (of 1 total)

The topic ‘Wrongly active chat agents’ is closed to new replies.

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## Tags

 * [agents](https://wordpress.org/support/topic-tag/agents/)

 * 1 reply
 * 2 participants
 * Last reply from: [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/wrongly-active-chat-agents/#post-13139458)
 * Status: not resolved